Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Wait time. No updates Service was said to be 3 hours when I made the appointment and again at drop off. I returned after 4 hours and still had an additional 90 minute wait. Service was said to be 3 hours when I made the appointment and again at drop off. I returned after 4 hours and still had an additional 90 minute wait. I wish they had called to say there would be a 2 1/2 hour delay. Otherwise the service was friendly and knowledgeable. More

Text Book Perfect ! Called for appointment on a recall notice. Was given an 11:00 appointment time. Recall notice stated service would take about an hour. Arrived 10:30. Called for appointment on a recall notice. Was given an 11:00 appointment time. Recall notice stated service would take about an hour. Arrived 10:30. Steve Brawer was Service Representative. I asked if they were not busy, could they also do an oil change. Steve said no problem, will do. Due to my additional request, I anticipated additional time. The waiting area was very clean and had coffee service. At approximately 12:30, Steve came to the waiting room. He stated all was complete and the Ram was ready to go. They completed the job and performed a Safety check. I am a Retired Senior Citizen who has bought a number of cars and visited many Service Departments. I have been around the block and used to restore cars. This was my 1st time at this Dealership. I will now make this my Dealership and Service Department to do business with. Thank you... More

Great It is verry nice to pull up an someone comes to ur car to assist u right away and deal with ur problem an go to the waiting area It is verry nice to pull up an someone comes to ur car to assist u right away and deal with ur problem an go to the waiting area More

Slow but necessary due to part accessibility. Steve kept me updated to progress of the job and anticipated completion date. The job was complex however my Town and Country is now running smoothl Steve kept me updated to progress of the job and anticipated completion date. The job was complex however my Town and Country is now running smoothly with cold air from air conditioning. Necessary for Florida in July. More

Great Everytime I come in for service they are expecting me and check me in guickly. They estimate the length of time for service and always have vehicle re Everytime I come in for service they are expecting me and check me in guickly. They estimate the length of time for service and always have vehicle ready as promised. More

Becky is always pleasant! Becky is always smiling and seemes genuinely happy to help. She welcomed me in even without an appointment. Ill be back for sure! Thank you Becky! Becky is always smiling and seemes genuinely happy to help. She welcomed me in even without an appointment. Ill be back for sure! Thank you Becky! More

Honest, respectful and quality work My part was on back order. They hooked my up with a rental and kept me apprised every step of the way. Great experience with the entire service depa My part was on back order. They hooked my up with a rental and kept me apprised every step of the way. Great experience with the entire service department and Jason my service advisor. More

Good To Go It is always a pleasure taking our Ram truck in for routine maintenance.. Becky always has a sincere smile as she greats us, and always take care of e It is always a pleasure taking our Ram truck in for routine maintenance.. Becky always has a sincere smile as she greats us, and always take care of everything, it like visiting a friend... More

Expedient Everything was great. Jamie and Becky were great to work with. I had my recall issue cleared up and oil change/tire rotation in a quick manner Everything was great. Jamie and Becky were great to work with. I had my recall issue cleared up and oil change/tire rotation in a quick manner More

Great Service Always treat me well. They get me in and out in a timely fashion for a great price. Steve is always helpful and gives me great service. Always treat me well. They get me in and out in a timely fashion for a great price. Steve is always helpful and gives me great service. More