Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Fantastic Quick and efficient service waiting room clean with TV and coffee and donuts car working great would love to keep car as long as we can Quick and efficient service waiting room clean with TV and coffee and donuts car working great would love to keep car as long as we can More

Amazing I will be honest. I am normally not one of those people that like to taking surveys, but I thought I would do it this time around. Lol. I really do e I will be honest. I am normally not one of those people that like to taking surveys, but I thought I would do it this time around. Lol. I really do enjoy coming to this dealership. The staff here is amazing and friendly. I always ask for Steve when I come in for my oil changes. He's a great guy. I enjoy seeing him and Jon everytime. This is my second Jeep that I have bought from here. I appreciate the great customer service that I continue to get from the sales and service associates. More

Great service. Reasonable prices. My service experience was very good. I will definitely come back there for continued service on my van. The only thing I wish they would do is run the My service experience was very good. I will definitely come back there for continued service on my van. The only thing I wish they would do is run the vehicle through the carwash. That's what the Ford dealership does. Just a nice added benefit. More

In for a check engine light and 2 recalls They made it a very comfortable wait with free coffee and donuts, clean restroom, and TV. I was also amazed at how fast the service was completed They made it a very comfortable wait with free coffee and donuts, clean restroom, and TV. I was also amazed at how fast the service was completed More

Good job!!! Always a pleasure to come to this facility! Friendly staff, knowledgeable service department, and timely service. Would recommend to anyone here in Always a pleasure to come to this facility! Friendly staff, knowledgeable service department, and timely service. Would recommend to anyone here in Florida. Have a nice day! More

excellant service Bought 2016 wrangler from Tracy two years ago. Very helpful, attentive and humerous! She makes you want to buy that car from her!! Becky is awesome i Bought 2016 wrangler from Tracy two years ago. Very helpful, attentive and humerous! She makes you want to buy that car from her!! Becky is awesome in service dept. have had some bad experiences in the past with one service rep. Steve is very good also. Kudos to the techs Kevin and Craig. They will go above and beyond to make sure everything is all tightened up on the 2017 rubi. More

My problem wasn't fixed My engine left Ferman with the same top-end engine chatter I brought it in for. No one at Ferman wanted to listen when I said "rocker arm" issue, and My engine left Ferman with the same top-end engine chatter I brought it in for. No one at Ferman wanted to listen when I said "rocker arm" issue, and I'm fairly well-educated about engine function. I took my Jeep to Crystal in Brooksville and they diagnosed it as a faulty rocker arm. Mike Hughes at Ferman told me to let my Jeep get worse before bringing it back in. Why would I want it to get worse and risk a domino effect of problems down the line? Given the circumstances, it would be challenging for me to say my experience was good there. Crystal didn't give me any headache and they fixed my Jeep as I wanted to be done in the first place. I feel like a number at Ferman, whereas the service manager at Crystal spent time with me personally to understand what was going on. I wish I could be more involved in the repair process at Ferman instead of everything being done behind closed doors while I sit in a waiting room at eat donuts and drink soft drinks. More

Service completed as expected! Service was completed as expected according to maintenance schedule. WiFi worked and was able to work while service was completed. I know what to exp Service was completed as expected according to maintenance schedule. WiFi worked and was able to work while service was completed. I know what to expect, treated well from the moment I arrive, and they are cosnsistent. That’s all I can ask for. More

Service review They are always very friendly and courtous. The service is very efficient. Becy the service person I deal with is on top of the records for my vechiic They are always very friendly and courtous. The service is very efficient. Becy the service person I deal with is on top of the records for my vechiicle and always seems to know what it needs. More

service The dealer and the service person and the person I made the appointment with were very helpful I would recommend this dearleeship with no problems The dealer and the service person and the person I made the appointment with were very helpful I would recommend this dearleeship with no problems More