Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

The service of a life time!!! Your service department is similar to y'alls sales department. Useless. I took my truck to get fixed and they tried to tell me nothing was wrong. Even Your service department is similar to y'alls sales department. Useless. I took my truck to get fixed and they tried to tell me nothing was wrong. Even went out of their way to pull my truck into their shop and do nothing other than write up some paperwork to cover their own xxx. Literally a waste of my time and theirs. More

Sevice personel One of the best things Ferman has going for them, is their service personnel. In particular is Jamie who goes above and beyond to handle the issues at One of the best things Ferman has going for them, is their service personnel. In particular is Jamie who goes above and beyond to handle the issues at hand. Ferman should consider themselves lucky to have such an individual on their staff. More

The service was excellent This dealer got me in when they said they would they got me out as soon as possible the service was excellent the Personnel was fabulous I would highl This dealer got me in when they said they would they got me out as soon as possible the service was excellent the Personnel was fabulous I would highly recommend this dealership to anybody excellent staff quality work very happy with my experience More

Tune-up / rear camera service Over the course of my life I have avoided dealership service centers because of them notoriously being known to sell you parts etc. you didn't need an Over the course of my life I have avoided dealership service centers because of them notoriously being known to sell you parts etc. you didn't need and otherwise to be untrustworthy. I have been pleasantly surprised that this Ferman Dealership has NEVER tried to sell me anything that I didn't come in knowing I needed. When I had an error code come up claiming a serious electrical problem - turned out it was just the battery needing to be replaced - they could've gotten me for a lot more but didn't. This past week they fixed a back up camera that was shorting out far cheaper than I expected and did a 100k mile tune-up without a hitch or attempt to sell me anything else. I have 120k miles on my Dodge Journey and I know its running so well in part because of the quality of work these mechanics perform and because of that I plan on purchasing my next car from that dealership. BTW - the customer lounge is ridiculously comfortable and accommodating with free soda, coffee, cappuccino and baked goods. ;) More

Great Service and great prices Ferman is and has been my dealer of choice for the last 4 years. Tires recalls oil changes what ever. Great Service, good people reasonable prices ke Ferman is and has been my dealer of choice for the last 4 years. Tires recalls oil changes what ever. Great Service, good people reasonable prices keeps me coming back. More

Good Service Very friendly from the time you pull up! Prompt and courteous service. Did the work quickly, as promised. Kept me informed during my time there! Very friendly from the time you pull up! Prompt and courteous service. Did the work quickly, as promised. Kept me informed during my time there! More

Lacking return call Left message for a follow up to visit as the tire they repaired went flat after 3 days. No return call so I had to go to another service company. Left message for a follow up to visit as the tire they repaired went flat after 3 days. No return call so I had to go to another service company. More

Complete lack of communication from the service dept Backordered part took 15 months to arrive, in the meantime no updates from Jason. Every time I called, I got a "let me check on that and call you back Backordered part took 15 months to arrive, in the meantime no updates from Jason. Every time I called, I got a "let me check on that and call you back", except no callbacks came. The only information I got was when someone else actually checked for me. I eventually found out that the part had arrived (after it had been sitting there for almost a month). No written estimate was ever given, nor any call on the day of service (we dropped the car off the night before) indicating that work had begun, what the cost might be, or when we might expect to pick up the vehicle. We eventually went there to sit and wait and were finally given a price (after having to have the part removed from the bill, since we paid for it before it was even ordered). At that point, I couldn't hold my tongue any longer... and while it was not Jason's fault that the part was backordered for so long... the complete lack of communication WAS. When I tried to get Jason to understand why we were so frustrated, he tried to shift blame to other employees. I can only hope our experience was an aberration and that working with someone else there might be a different experience. I am, however, not sure I'm brave enough to take that risk, More

Service trip Very professional service employees. Becky always greets you with a smile . She is friendly and helpful with any questions . Clean and comfortable wa Very professional service employees. Becky always greets you with a smile . She is friendly and helpful with any questions . Clean and comfortable waiting room with refreshments and TV . More

Another Great Ferman Service Experience Ferman is our choice for service when it comes to our SRT8. Jamie just hits it out of the park when it comes to customer service :-) Ferman is our choice for service when it comes to our SRT8. Jamie just hits it out of the park when it comes to customer service :-) More