Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Warranty work I have always been treated Fair and service was completed promptly on projected time. First class Jeep Wrangler dealership. I purchased my Rubicon Wra I have always been treated Fair and service was completed promptly on projected time. First class Jeep Wrangler dealership. I purchased my Rubicon Wrangler new out of state and never had any issues with service warranty. More

Service Steve went out of his way to help , be kind and make the service go smoothly . Thank you again for taking good care of me Steve went out of his way to help , be kind and make the service go smoothly . Thank you again for taking good care of me More

Service appointment My appointment was for an oil change, tire rotation and a recall notice for a steering dampener. My appointment was at 8:30 and the vehicle wasn’t br My appointment was for an oil change, tire rotation and a recall notice for a steering dampener. My appointment was at 8:30 and the vehicle wasn’t brought in till 9:15. I called in advance about the recall part and was told it could be handled when I brought the vehicle in for oil change and tire rotation. At 10am car was ready however I was told they couldn’t do recall part because it wasn’t in stock. I wouldn't have brought the car in for oil change and tire rotation if I'd known id have to come back again for recall to be handled. More

Service Jamie was our service advisor. Jamie is very professional, knowledgeable and accommodating. We have had bad experiences with this service department Jamie was our service advisor. Jamie is very professional, knowledgeable and accommodating. We have had bad experiences with this service department in the past and were hesitant about going back. Jamie has changed our opinion and we will use this service department in the future and Jamie is the sole reason we will be back. More

Nice job Jeep! Jamie is my advisor. He’s very knowledgeable about my Jeep issues and was very willing to listen and help me in my possible way! Definitely my advisor Jamie is my advisor. He’s very knowledgeable about my Jeep issues and was very willing to listen and help me in my possible way! Definitely my advisor for the life of both my Jeeps! 😊 Thanks JAMIE More

So so services Disappointed that promised recall repair was not completed as promised. Made appointment 2 weeks in advance so parts would be ready, no indication tha Disappointed that promised recall repair was not completed as promised. Made appointment 2 weeks in advance so parts would be ready, no indication that required part was not available until after car was dropped off and several hours after that, Part was deliver next day. Took 30 minutes to actually pick up car when car was available for pick up the following day. Reason why I deducted 2 points from rating More

Easy, Quick & Hassle Free Everything from booking the appointment to check in to the waiting area was excellent. Service was performed in exactly the amount of time estimated Everything from booking the appointment to check in to the waiting area was excellent. Service was performed in exactly the amount of time estimated at check in. More

Excellent service! Jamie always treats me with respect and courtesy you would expect from a friend. I have never had an issue with any of the work they have ever done f Jamie always treats me with respect and courtesy you would expect from a friend. I have never had an issue with any of the work they have ever done for me. More

Very quick and professional service. Jason was very courteous and professional throughout the entire process. He kept us informed as to how long the repair would take and updated us on t Jason was very courteous and professional throughout the entire process. He kept us informed as to how long the repair would take and updated us on the status of the repair often. More

Great customer service Dustin was very helpful and got to the root of my problems with my jeep. Great customer service. He was very communicative. 5 plus stars. Dustin was very helpful and got to the root of my problems with my jeep. Great customer service. He was very communicative. 5 plus stars. More