Ferman Chrysler Jeep Dodge RAM of New Port Richey
New Port Richey, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Roy was a very calm no pressure salesman. We appreciated the way he gave us the figures we wanted and gave us time to talk and discuss whether the options would work for us. It was also nice that Roy handle the way he gave us the figures we wanted and gave us time to talk and discuss whether the options would work for us. It was also nice that Roy handled most everything up to the point of doing the paperwork so that we did not have to be handed off from person to person. George also did a great job handling the paperwork and securing financing for us. He offered us all the warranties and things that he thought we might be interested in as new van owners but we never felt pressured in any way to take any of it. A very pleasant experience of car buying and we have bought many cars over the last 25 years. More
Roy and the management team worked very hard to meet our needs, From the large selection of automobiles to the donuts and popcorn everything was much better than we expected. With all the hurdles and hoops needs, From the large selection of automobiles to the donuts and popcorn everything was much better than we expected. With all the hurdles and hoops we presented to Roy, he found time to work with us and the finance department to work out a deal inwhich we will allways be thankfull. More
I bought a new car here and I recieved the vehicle scratched and it was never resolved. I also was promised an accessory with the deal/car, never received. scratched and it was never resolved. I also was promised an accessory with the deal/car, never received. More
BUYER BEWARE!!! Although our purchase experience was a good one, it ended at that point. We bought a 2013 Dodge Ram. Picked it up on 02/16/2013. Two days later, the check engine light was on. Day 3, ne good one, it ended at that point. We bought a 2013 Dodge Ram. Picked it up on 02/16/2013. Two days later, the check engine light was on. Day 3, new truck in shop for service. Told it was fixed the next day. NOT! Back in the shop already for 2nd time. Still do not have our truck. After calling dealership and complaining, received a call from Service Manager Jim Shaw. Informed it's a matter of "educated speculation." In other words...it is not fixed, they do not know what is wrong, and they are taking parts out of other vehicles to try and figure it out. Owned it 10 days....guess we should be grateful we had possession of it for 3 days. To the management of Ferman Dodge Jeep and the management of Chrysler, we are waiting for you to have the integrity to do the right thing and provide us with a full refund. At that point, feel free to continue your science experiment on this truck until such time that you have figured out what the defect is. Our purchase was made in good faith. Our huge mistake was to purchase a new truck from Ferman of New Port Richey. More
Roy Faulkner, asked the right guestions to find out what we were looking for and worked to give us what we wanted. Being older we are not interested in a lot of the newer inovations. They did not meet our we were looking for and worked to give us what we wanted. Being older we are not interested in a lot of the newer inovations. They did not meet our needs. He went out of his way to find the color and extras we were looking for even though he had to go to another dealership to find it. I would recomend him to anyone who knows what they want and what they will never use no mater how good it is for someone else. Lorraine Wheelhouse More
We went in to see a challenger that I found on the internet. Kathy called me and setup an appointment to see the car. When we arrived at 6:00 PM the car was waiting and so was Roy to meet us. It was w internet. Kathy called me and setup an appointment to see the car. When we arrived at 6:00 PM the car was waiting and so was Roy to meet us. It was what we were looking for and we were in and out in a short time with the new car. So far it has been a great experience. More
I went into this dealer today, 01/19/2012 because I received a flyer in the mail stating that they were interested in my 2006 Charger. I was wanting to trade my charger in because of the offer that the received a flyer in the mail stating that they were interested in my 2006 Charger. I was wanting to trade my charger in because of the offer that they said they would make me in this flyer. I arrived on the lot at around 1:00 PM and was immediately greeted by Nick, I at that time showed him the letter that I received from them and he walked me inside to his office that would be the second on in from the left got all of the information and the keys to my car so they could look it over to make a trade in offer. After he brought the car back over which did not take long at all we walked back into his office and at this time he said that he would need to talk to the sales manager to get a quote for me because he would have to look at the photo's they took and adjust for the milage etc.... ! This was all fine until I sat in his office for over 20 minuets with no contact what so ever! As I got up to leave I laid the $5.00 back on his desk that they gave me for coming in with there flyer and walked out of the dealer ship to where I saw Nick with someone else. He then ran up to me and asked if someone by I don't know the name came and took care of me at this time I told him no and that it looks like they do not care to do business with me or are just to busy for me. I have never been treated this poorly. I imagine this will fall on deaf ears and nothing will ever come of this. Follow up, I received a call today 01/21/2013 from Keith Miller, He did not make any excuse for the way I was treated because he said there was not call for it period. He did say they were very busy but at the same time there was still no excuse for the way my visit went. Keith asked if I would come back and deal directly with him and also offed some services for what had happened with my visit. I will go back and look at doing business with Freman just because of the call I received from Keith. More
I went to at least 4 Dodge dealerships in the Tampa are before finally closing the deal at Ferman. Even though I got similar numbers from another dealership, I feel that when you are buying a $37000 vehicl before finally closing the deal at Ferman. Even though I got similar numbers from another dealership, I feel that when you are buying a $37000 vehicle, there needs to be a certain amount of customer service. I worked with Tina and Dave Lee (the Sales Manager) and without question these were the nicest people my wife and I had met. They were responsible, attentive and honest. They even stayed an hour and a half after closing on the evening my wife and I went crunching numbers for us to get the best deal. None of which we got from any other dealership. I was even allowed to order my vehicle with no deposit which goes to show you that the feeling of trust and honesty is mutual. If you are looking for a Dodge/Chrysler/Jeep vehicle, I would not go anywhere else but Ferman. More
Thought everyone there did a first class job. This was my first dodge after owning 7 fords and i like the truck i got from ferman the best. Roy was also very easy to deal with, good attention to detail a my first dodge after owning 7 fords and i like the truck i got from ferman the best. Roy was also very easy to deal with, good attention to detail and i would recommend and buy from him again More
Yesterday we bought a 2013 Grand Caravan R/T. I used to hate car shopping and "haggling" every two years. However, the last vehicle I bought was a Town and Country from Ferman and it was a pleasant experie hate car shopping and "haggling" every two years. However, the last vehicle I bought was a Town and Country from Ferman and it was a pleasant experience, so I came back again. The things that set the positive tone: the sales reps didn't swarm me as soon as I got on the lot; Roy Faulkner, our sales rep., listened while I explained what I was looking for, rather than telling me what I should buy. He parked a Grand Caravan next to a T&C Ltd. so my wife and I could compare styling, comfort and extras. We made our choice, talked price (he talked very openly about the financials)then, when we were satisfied, we met with the sales mgr. Chad, and the business mgr. Robert, who were straight-forward and helped us work through the deal that would be the easiest on us financially. While we met with them, our trade in was appraised, we finished the paperwork and were out of there with our new van in about three hours. It was the most pleasant vehicle purchase my wife or I ever made. In one way the van sold itself because of the quality, but Roy and the rest of the staff made sure it happened without all the drama I had experienced at other dealerships. More