Ferman Chrysler Jeep Dodge RAM of New Port Richey
New Port Richey, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great I helped a friend purchase a car from here and from what I experienced it was great. Tarek Kassem was the one who approach us and was polite and very I helped a friend purchase a car from here and from what I experienced it was great. Tarek Kassem was the one who approach us and was polite and very helpful in finding her what she exactly wanted for her. So far it runs beautifully. Only a bit slow process in the financing department with someone else. We waited a bit long, but I think it may had to do with them training someone new. Overall fantastic experience. More
Great car buying experience with friendly people! I had been looking at cars for about to weeks. Had some bad experiences with deceptive pictures and car conditions from several dealerships. However I I had been looking at cars for about to weeks. Had some bad experiences with deceptive pictures and car conditions from several dealerships. However I found a car at Ferman Chrysler Jeep Dodge of New Port Richey and they were very friendly to me and upfront about the car I wanted. The car was also exactly what the ad said it was in the description. I had a great sales associate in Chris Muniz that made the buy very comfortable and smooth. He also provided a Carfax for my car and a detailed list of problems the car had that they had fixed before putting it up for sale. I also had the option to take it to a mechanic if I wanted. He worked with my spending budget and when all was said and done I was very pleased. Scott Poth the finance manager made things quick and easy with my financing. Before I left Chris gave me his card and told me to call him anytime if I had any question or issues. Would definitely recommend them to anyone looking for a vehicle! More
FAST! FRIENDLY! CURTEOUS! JOB DONE AS ASKED! GREAT EXPERIENCE! Once I have given you feedback I should not be required to write x amount of words. Short and to the point! KISS Keep it simple GREAT EXPERIENCE! Once I have given you feedback I should not be required to write x amount of words. Short and to the point! KISS Keep it simple ______! More
Deceptive sales practices The total time spent at the dealership was over 7 hours from 9:30am - 5:00pm on 12/27. I still cannot believe it took this long to purchase a car. The The total time spent at the dealership was over 7 hours from 9:30am - 5:00pm on 12/27. I still cannot believe it took this long to purchase a car. The biggest issue I have is the automatically applied warranties and extras that Eric Dugas put into the sales contract without asking. The extra warranties included GAP, extended warranty, road hazard and some sought of clear coat protection. They say this protective clear coat protection was applied during detailing. I have serious doubts that it was since the car went to detailing before signing any forms. I still believe these extras should have been an option and not assumed I wanted them which I didn't. In the end would I buy another car from this dealership and the answer would be NO. I was able to cancel the warranties but we shall see how long it takes for the dealership to actually submit the paperwork. It's been 2 weeks and counting. So now let's talk a little bit about the warranty company that they are pushing on its customers. The company is called Fidelity Warranty Services which part of JM&A Group. I would urge everyone to look up this company and read the reviews which are mostly negative in nature. The ratings range from 1.5 to 2 stars with over 150 complaints. Why would a dealership push such a warranty? This dealership also charges $799 for GAP insurance through Fidelity Warranty Services. I was also able to cancel the GAP (although still waiting for refund). The bank charges only $275 which is a significant difference. I was unable to cancel clear coat protection. So in return I will instead post many reviews about the sales practices which exist at this dealership. It is my sincere hope that this review will serve as a warning to someone considering this dealership in the future and the obvious price inflations due to the add-ons at the customers expense. I would look at a different dealership More
Excellent Service This is my 2nd visit to your dealership since I have recently moved in this area. Just as the first experience with your dealership my opinion remain This is my 2nd visit to your dealership since I have recently moved in this area. Just as the first experience with your dealership my opinion remains the same. I have decided to make this dealership my choice for the service of my Dodge Ram for as long as I own it. I have recently renewed my warranty for an additional four years, More
excellent sales and service Tarek Kassem was the car salesman. He did an good job of listening to my needs and my budget and found me the perfect car that fit my needs. He was Tarek Kassem was the car salesman. He did an good job of listening to my needs and my budget and found me the perfect car that fit my needs. He was honest and really knowledgeable about a wide range of vehicles. He was able to answer my questions and I had a lot of them. I have driven Camry's for years and he helped me see that my needs would be better suited trying a different sedan. I am very pleased with my purchase. Rob was the fiance manager that helped us with the loan paperwork. He was very helpful in finding the right loan and lowest percentage for the car. This is the third car we have purchased from Ferman and each time we have felt that they have listened to what we needed and found us an affordable, reliable vehicle. Thank you! More
Purchased 2016 Jeep Cherokee Tarek Kassem and Walter Wallace were very instrumental in helping my son purchase the 2016 Jeep Cherokee. He lives in TN. He drove down to Florida t Tarek Kassem and Walter Wallace were very instrumental in helping my son purchase the 2016 Jeep Cherokee. He lives in TN. He drove down to Florida to make this purchase. He was working in Cancun, Mexico and was unable to visit the dealership for a teat drive. They understood his situation and worked with him every way possible to help him with this purchase! Please share with Tarek and Walter how much we appreciate their professional help! More
Very friendly and helpful staff Adam Rugg was very friendly and helpful with the purchase of our pre owned vehicle. Everything went smooth and we are very thankful for his professio Adam Rugg was very friendly and helpful with the purchase of our pre owned vehicle. Everything went smooth and we are very thankful for his professional service More
5 Star Dealership Just wanted to give my review for the purchase of my 2015 Chrysler 200 S. First off I would like to say my overall experience was very great. From the Just wanted to give my review for the purchase of my 2015 Chrysler 200 S. First off I would like to say my overall experience was very great. From the time we gother there until we left. Our sales person was Chris Muniz. He was a great guy and made the buying experience extremely easy. Our finance agent robert packard was a great guy as well. Made the buying process so much easier. Both chris and roberts treatment of my wife and i would most definitely make us come back to this dealership. I would have to say this buying experience on 1/10/17 was my best ever. Couldnt have gone any smoother. I would highly recommend this dealership to anybody I Know. Justin/Samantha Fuller. More
Good service Chris Muniz helped me get into a car that fits my needs and was in my budget. Robert packerd finished my paperwork and was really nice and helped get Chris Muniz helped me get into a car that fits my needs and was in my budget. Robert packerd finished my paperwork and was really nice and helped get me approved. Will be back for my next one! More