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Ferman Chrysler Jeep Dodge RAM of New Port Richey
New Port Richey, FL
5,368 Reviews
Ferman Chrysler Jeep Dodge at the corner of US 19 and State Road 54 is a New Chrysler, New Jeep and New Dodge dealer, and used car dealer in New Port Richey serving the Greater Tampa Bay area. We are also the Dodge Jeep and Chrysler dealer serving Tarpon Springs. We stock one of the largest selections of competitively-priced New Cars for Sale including New Chrysler cars, New Dodge cars and trucks, and New Jeep SUV's. We also carry an extensive inventory of Used Cars for Sale, Bargain Used Cars Under $10,000, Carfax 1-Owner Used and Certified Pre-Owned vehicles. We are a New Port Richey and Pasco County Auto Repair and Auto Service facility, and offer Auto Body Shop and Collision Repair services on US Highway 19.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,368 reviews
June 01, 2017
WORST SERVICE TEAM EVER!!! Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for servicing first, and my experience was so atrocious, I won't even bother bringing my other vehicle back for FREE!! I would rather pay than deal with these clowns ever again. I scheduled my appointment online for 10:30am. When I arrived, I walked into the service lobby as no one was there to greet me in the service drop off area. When I found an available service agent (Jamie Kissinger), I walked up to his desk...he looked right at me...said nothing, and gave me an irritated look as if my presence is inconveniencing him. After he fiddled with the computer and moved around some papers for a minute of 2 he finally asked me if need help with something (as if I just decided to stand there and stare at him for no reason whatsoever). Once he found my appointment and who I was scheduled to talk to, he sends me over to another agent (Michael Kilakis), who then asks what I'm there for. I was under the impression that if I take the time to book an online appointment that asks me to select the specific services I needed done, that it would show up in their system when I arrive, but apparently, that's either not the case, or they just don't care to look, so I go back through everything I need to get looked at and serviced verbally (oil change, tire rotation, alignment check). When he was through with writing everything down, he gave me a total for the work including the cost of an alignment, to which I replied, "No, I don't want an alignment, I just need it checked so I know if I may need an alignment. He then said ok, took my number, and said he'd call me as soon as it's done. I asked what time it might be finished, and he replied, "Before the end of the day...definitely by 5". I also asked for shuttle service when I booked the online appointment, which was never offered, but I ended up having a ride available, so I didn't ask again. 5o'clock came, and I still had yet to hear anything about my car. By 5:45, I decided I better call, not sure what time the service department was closing since I've still received no call. Between 5:45 and 5:55, I called 6 times trying to reach anyone in the service department, from the manager, to the cash desk, and not one person picked up the phone every time I was transferred. I even left a message on the service manager's voicemail to call me back asap as I need to come pick up my car before close, and never heard back that night, or the next day, or ever for that matter! I finally called the sales department and asked the receptionist to physically go get someone in service that I could talk to (at 5:55 mind you), and she came back saying it looks like they've all already left for the night. Needless to say, I was furious. I didn't get a call until 7:40 the next morning telling me my car was ready for pickup, so when I went in, I asked why I wasn't called the night before, and I was given a very fumbling response about how one of the lug nuts was hard to get off, and that it took a while to tap it out, so it got done later than expected and that he had already gone home for the night, so someone else was supposed to call me, which obviously never happened. Then I asked if they determined if it needed an alignment, to which he said, yes, and they did the alignment....to which I replied, I'm not paying for an alignment since I never said to go ahead and do it, I just asked that it be checked. So he ended up taking it off the bill without argument, realizing that I did only ask for an alignment check, but still charged me for everything else including a fee for the time it took them to do the alignment check. So apparently, they can get away charging for every minute of their time, but I am expected to go without a car for a day and a half because they couldn't complete an oil change, tire rotation and alignment check in 8 hours time, and have the decency to call me and apologize for taking all day long to do a simple service that should have been no more than an hour or 2?!!! As I said, I never even received a call back from the service manager (Mike Hughes) whom I left a message for the night before, to apologize in anyway. Why? Because they don't give a ....! More
by nevergoingback
May 31, 2017
Great service, slow at points but great people. My salesman Chris was extremely helpful and answered all of my needed questions. I left with a great vehicle and an easy mind knowing I got a decent d My salesman Chris was extremely helpful and answered all of my needed questions. I left with a great vehicle and an easy mind knowing I got a decent deal. My only complaint was the length of time it took to go through the paperwork and process everything, 2+ hours to see the financial director. However once we were in the room it was quick and easy. I would definitely recommend Ferman, if you have the time (granted it was a busy weekend). More
by Stuffed_bmbi
Employees Worked With
Robert Packard, Chris Muniz
May 31, 2017
Great experience. Salesman Tarek Kassem did a very good job demoing the used car I bought. Word hard to get me a very good deal. Scott Poth also was willing to give as Salesman Tarek Kassem did a very good job demoing the used car I bought. Word hard to get me a very good deal. Scott Poth also was willing to give as much as possible to get the deal done. Dealership called the next day to set up a recall on the car that had not been done. More
by Harry J. Johnson
Employees Worked With
Tarek Kassem
May 31, 2017
Honest car salesman!! I always dread the time where I or someone in my family needs to purchase a car. This last weekend was that time for my 21 year old daughter and I wa I always dread the time where I or someone in my family needs to purchase a car. This last weekend was that time for my 21 year old daughter and I was prepared to put on the battle gear. We were looking for a good used vehicle and saw some online at Ferman so we were on our way. Upon arrival, Tarek stepped out to meet me. I told him straight up what I was looking for and he actually listened, pointed out valid differences in our options and let us sit back and make the decision. Absolutely no pressure, very considerate, and truly looking out for our best interests. Definitely not my typical experience buying a car - thank goodness. When all was said and done, my daughter got a great deal on a safe car, and we all left happy!!! The only negative thing about the experience is my daughter doesn't believe buying a car is a painful experience and doesn't understand why my husband and I have complained about the process so much in the past!! :) More
by Sue
May 30, 2017
Hard working team Pete was my sales guy. He did an amazing job getting me into a great car that I love and could afford. The whole team worked really hard on getting me Pete was my sales guy. He did an amazing job getting me into a great car that I love and could afford. The whole team worked really hard on getting me into the car I wanted. Robert made going over all of the paper work easy. And he was really funny. The manger came over and helped make this all work out. Thank you More
by Bonbon
May 30, 2017
Used car purchase Thank you Tarek for a great purchasing experience and a great price on my vehicle. Also thank you Eric in financing for a fast and friendly experience Thank you Tarek for a great purchasing experience and a great price on my vehicle. Also thank you Eric in financing for a fast and friendly experience. More
by Jim
Employees Worked With
Eric Dugas, Tarek Kassem
May 27, 2017
Great service..very attentive..informative and thorough We were greeted warmly and offered cold water on this 90 degree day...the sales person was polite and accommodating immediately. The overall experienc We were greeted warmly and offered cold water on this 90 degree day...the sales person was polite and accommodating immediately. The overall experience was excellent from the salesperson to the finance manager..quick efficient attentive and thorough. Truly enjoyed my buying experience. More
by coastal1
Employees Worked With
Other Employees :
Service guy...but cannot remember his name., Tarek Kassem
May 25, 2017
Check engine light I was very satisfied with the service I received. I was told I have to come back and it will take about 4 to 5 hours to replace a oil sensor. The ap I was very satisfied with the service I received. I was told I have to come back and it will take about 4 to 5 hours to replace a oil sensor. The appointment was made while I was there. More
by Edarlene
Employees Worked With
Ron Kissinger
May 24, 2017
very great Adam Rugg was a great. Kept his word and never give up. Helps the us out really good. I would like to say thank you for helping us. I would recommend Adam Rugg was a great. Kept his word and never give up. Helps the us out really good. I would like to say thank you for helping us. I would recommend anyone to see Adam Rugg he is always positive and never gives up for a good deal. More
by Adelbert10
Employees Worked With
Adam Rugg
May 24, 2017
Best deal! After trying to trade in on 4 other different mayor dealers in the area, I was able to get into the car I need and he also made sure to meet my budget After trying to trade in on 4 other different mayor dealers in the area, I was able to get into the car I need and he also made sure to meet my budget needs. Tarek Kassem understood our situation and help instead of just trying to make us buy the car they wanted like the other places he provided the assistance ( along with Robert) to get us in the one we needed. Thankful indeed! More
by 2016journey
Employees Worked With
Robert Packard, Tarek Kassem
