Ferman Chrysler Jeep Dodge RAM of New Port Richey

quick response, easy to work with, managed to process transaction with efficiency on a saturday afternoon. Liz, Eric and Walter were good to work with - no issues. transaction with efficiency on a saturday afternoon. Liz, Eric and Walter were good to work with - no issues. More

Great dealership, awesome staff, everyone was on point. Vehicle was done in and out in no time. I recommend all my friends to this dealership. Vehicle was done in and out in no time. I recommend all my friends to this dealership. More

Joe Vega and Scott Poth were 100% perfect in all aspects. Would recommend Ferman to my friends and family. Answered all our questions and concerns in a timely fashion Would recommend Ferman to my friends and family. Answered all our questions and concerns in a timely fashion More

Very good, very helpful, very nice clean, courteous, knowledgeable, good Good good Good helpful helpful helpful helpful nice nice helpful kind kind kind kind kind knowledgeable, good Good good Good helpful helpful helpful helpful nice nice helpful kind kind kind kind kind More

Accommodating, knowledgeable, helpful, understanding of finance, helpful. I saw vehicle on line and that brought me in. I had no intention of purchasing a jeep. I did not think I could afford but the deale finance, helpful. I saw vehicle on line and that brought me in. I had no intention of purchasing a jeep. I did not think I could afford but the dealership made it happen More

Finally took care of my tire issue after third trip. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. More

Great place to buy a car. Peter was one of the best salespeople I have ever worked with. Stayed too long waiting for F & I salespeople I have ever worked with. Stayed too long waiting for F & I More

Jonathan and Pete are professionals. Finance guy Scott also. Everyone was friendly and helpful for our new Compass. Like the music playing and the gong for sale. also. Everyone was friendly and helpful for our new Compass. Like the music playing and the gong for sale. More

Steve Brawer is always honest and accommodating. Gets my car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! More

Last week I brought 2 after market keys down to be programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine bu programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine but I didn't test the 2nd one. This past Thursday I decided to try the 2nd key and it wasn't working. I stopped in and explained to the same service dept guy the 2nd key wasn't working but the other was fine. They took both keys and my truck for an hour and a half. The service tech came out and said the was a problem with the 2nd key since it was after market and couldn't program it. I figured, ok so at least I have one working key and went home. Upon arriving home I went to lock my truck with the key I knew worked and nothing happened. They un-programmed my only working key fob. I called them and they said to bring it back in. When I got there they took the key and my truck again but for 15 minutes. The same service tech as before tells me there must be something wrong with it since it's an after market key. I told him that key was working and I wanted working just like when I gave it to him two hours prior. He was less than responsive to my request and I was getting aggravated. The parts and service director came out and told me I needed to calm down. I explained what happened and wanted my key fob restored to the way it was when I gave it to them. He told me "we don't program after market keys". I showed him the receipt that they did it last week. He said "well they weren't supposed to do it". I said you need to fix my key fob but he continued to refuse to do it and repeated over and over we don't program after market keys. His smug attitude and rudeness made me angry. I told him I wanted a refund for the key fob I paid for a week ago since he flat out refused to try to rectify this problem. I eventually got my money back and left. Their service dept is horrible and the service director needs extensive training in customer service relations. I will never bring my truck there for service and I will tell everyone I know personally and on social media to steer clear of that place More