Ferman Chrysler Jeep Dodge RAM of New Port Richey

Great service as usual. Waiting area was comfortable and. Amenities were awesome. Service writer kept me up to date. Blah blah blah blah blah blah Amenities were awesome. Service writer kept me up to date. Blah blah blah blah blah blah More

Sale staff was very in tune with our needs helped find us the right truck for what we needed all the sales team was very helpful with our children the right truck for what we needed all the sales team was very helpful with our children More

The first person we met was cortney. She was a delight. Got us a car to use and was on top of our repairs. She kept us in the loop. She made the expert evidence bareable great dealer ship Got us a car to use and was on top of our repairs. She kept us in the loop. She made the expert evidence bareable great dealer ship More

1) On 2/10 I brought my 2014 Ram 1500 in because I was hearing an engine tick. At the time, I was covered under a Maxcare warranty. Engine tick was due to broken bolts on exhaust manifold. This was fixed. hearing an engine tick. At the time, I was covered under a Maxcare warranty. Engine tick was due to broken bolts on exhaust manifold. This was fixed. I also had brakes and tires put on. A number of other service items covered under recalls took place, including flashing the ECU. Took two days to get my truck back. 2) Within a week, I noticed a bit of a rough idle, and some hesitancy when accelerating. I also noticed a rubbing sound coming from the brakes. I am extremely busy, and didn't want to be without my truck for two days again, so I simply hoped that the ECU flash had caused a temporary issue and it would resolve over time. 3) The issue did not resolve, and in fact became much worse. On 5/05 I brought the truck back in. Rubbing sound was found to be caused by brake hardware rubbing on rotor, was repaired for free. Spark plugs replaced for $521.52, fuel induction service performed for $134.95, vapor canister seal and evap system sensor installed for $146.41, "something" was done to my fuel tank vapor line for $145.00, and I was charged $211.81 for a "special order deposit". The vapor line wasn't in stock, and had to be ordered. I presume that's the "special order deposit". 4) Immediately upon leaving the parking lot, I noticed the rough idle was still happening. As soon as I pulled away, I noticed the acceleration hesitancy was still happening. I almost turned around and brought it back, but I am extremely busy, as I mentioned. I tried to call the service rep immediately upon returning to my office, but could not reach him, and left a message. Another service advisor called me back later that afternoon and I informed him that I was not pleased that I had just spent $1200 and the issues for which I had brought the truck in for service were not resolved. I tried to call the service rep again the next day with no success. I finally succeeded in reaching him 5/07. I made him aware of the issue, and my frustration. I had also noticed by this time a new sound coming from the engine that was not happening before service. He informed me that the part should be in within three days, and I could either bring the truck back right away, or wait until the part came in. I decided to wait until the part came in. 5) 5/11 I called the service rep to see if the part had come in. Did not reach him. No call back. 5/12 same thing. 5/13 The service rep calls me back, stating that the part was on back order. I asked if the vapor line had been removed completely from the truck, or if the old one was still on. I also asked if, since the part was on backorder, if Ferman could get it from another source. He didn't know and would have to ask the tech about the vapor line, and a manager about the part. Calls me back, says the tech didn't show up for work for the past two days. He also stated that Chrysler had already charged Ferman for the part so he couldn't get it from another source. He again said I could bring the truck in, or wait for the part. I decided to wait for the part. I run my own business. If a customer is frustrated and I or my employees haven't taken care of them well, I take care of the issue. If I have to eat a cost, I do so. I can't imagine a world in which Ferman could possibly think that it's okay to have a customer not have a vehicle in safe running condition, because "Chrysler already charged Ferman for the part", and Ferman refuses to take care of getting that customer's vehicle back into proper working order. I also believe I already paid for this part, due to the "special order deposit" on my bill. I certainly already paid $145 in labor for... what? Ferman didn't replace the vapor line, but it took over an hour for a tech to do nothing, and I get charged for that? I can't imagine a world in which Ferman could possibly think it's okay that it's now been over two weeks from when I brought the truck in, paid over a thousand dollars, and Ferman hasn't reached out with a plan to resolve the issue that I believe Ferman caused. 6) 5/20. My truck is now presenting a message that the fuel cap is open, which it's not. I presume that's from the vapor line. The engine problems are getting worse and worse. I have not heard from anyone at Ferman since 5/13. 7) 5/21 Service rep called me on Friday to let me know that the part had come in. I went in Saturday 5/22, and had the service rep come out to feel the rough idle, and to hear the "new" sound in the engine compartment since my last visit. He was able to hear it, and brought his manager out. The manager opened the hood and quickly found that the fuel purge valve had been left hanging, disconnected, the last time my truck was there. Service rep called late Saturday afternoon to let me know that the fuel vapor line had been fixed, and the engine light and gas cap light were no longer lit. He said that he had gone on the test drive with the tech, and that he kept the monitor plugged into the ECU the entire time, and it wasn't showing any codes. 8) 5/23 I picked up my truck Sunday. The rough idle and hesitant acceleration are still there. It's now better than it was after I brought it in the last time, but that's probably due to the fact that there's no longer parts left disconnected by the tech in my engine compartment. So I'm now basically back at square one, and still have the exact problem for which I originally brought the truck in, and I've wasted over a thousand dollars and days of time. 9) 5/24 Almost comical at this point; I get a call from someone else at the service desk to let me know that my part had come in... I informed him that I already (hopefully) had the part installed on Saturday. I am not even slightly satisfied with the service that I received at Ferman. More

Jason was welcoming and friendly. Mike makes sure his staff is on it everyday. I only trust this service center with my vehicles. Will continue to come here for all my vehicle needs. staff is on it everyday. I only trust this service center with my vehicles. Will continue to come here for all my vehicle needs. More

I worked with Travis on an issue I had with my navigation system. I needed a new radio because the navigation is integrated. Travis kept me informed every step of the way through warranty, ordering the rad system. I needed a new radio because the navigation is integrated. Travis kept me informed every step of the way through warranty, ordering the radio and installation. He provided exceptional customer service to me. I never felt forgotten through the entire process. He represented Fernando Jeep very well. More

They are always very friendly and helpful and will work with you! Nothing but good things to say about them! David our service advisor and Mike the manager are great! with you! Nothing but good things to say about them! David our service advisor and Mike the manager are great! More

Easy to make an appointment. Gote right in. Service advisor David was excellent! Let me know what was needed to evaluate the check engine light and also what was needed for the 50k service. Kept me inf advisor David was excellent! Let me know what was needed to evaluate the check engine light and also what was needed for the 50k service. Kept me informed of all progress and even arranged transportation for me. Let me know what was done and explained all. More

Good experience. I decided to try Ferman again after a previous poor experience (where I all but sworn off doing business there again) at their dealership. My "normal" service person was on vacation so I previous poor experience (where I all but sworn off doing business there again) at their dealership. My "normal" service person was on vacation so I worked with Dave and ultimately, Travis. Both were fine to work with. The only minor issue was I ended up waiting longer than I was told which threw the rest of my day off. They did, however, give me a ride home after learning it would take longer to finish the service on my car. More

The service center was thorough in diagnosing my recent issue. They kept me updated on the status with texts and even dropped by to let me know how much longer I would be waiting. issue. They kept me updated on the status with texts and even dropped by to let me know how much longer I would be waiting. More