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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Lutz, FL

4.9
1,078 Reviews

1,078 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

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August 21, 2017

Excellent Service Team I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great More

by Richard Simonetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Cole
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 20, 2017

I'm very happy with my new tires and the service. I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper More

by stack claire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom the service advisor, Milo who always very helpful and accomodating, Bob Cooper who always give us a good price and good service
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 19, 2017

Jeep maintenance everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer More

by Animal1437
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Bambard from service dept., Marc Graves
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 16, 2017

Wonderful customer service!! Tom was the best. He made sure that we were taken care of and he answered all our concerns related to our Jeep Wrangler. We had new tires replaced a More

by Theresa Mejillones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bambard, Juan Martinez
Sep 28, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 14, 2017

Great experience Troy the service representative was awesome, had me a rental car, very friendly, great experience, kept me informed of what was going on with my truck More

by Screamin' Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Ruthruff
Sep 28, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

August 14, 2017

Excellent customer service! Everyone was friendly. They asked questions to make sure we were covering everything and my vehicle was done on time.while I was waiting on my ride to More

by Tdobson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Bartlett
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 31, 2017

Great service I had an appt for oil change. Dealership has always been on time and work is done in a timely manner, nIce lounge area and wifi available More

by Ram3500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 31, 2017

Got the job done! I feel that my Jeep is now in good hands at Ferman. Nécessaire maintenance was handled on time. My estimation of this dealership has improved exponent More

by mathgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy
Sep 28, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

Thank you for your review!

July 29, 2017

Customers worst nightmare! Stay far away from this place!Worst customer service in the business! They don't care about their customers or the crap cars they sell!You are just a More

by Malachi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karl Alvarez GM
Sep 14, 2017 -

Ferman Chrysler Jeep Dodge RAM Wesley Chapel responded

We apologize for the experience you encountered here at the dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

July 23, 2017

Fit me in Brian fit me in for an oil change and he rotated my tires but my tires only have 32 lbs of air and I was told to keep 38 lbs in them so I don't think More

by Linda J Beavers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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