Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Great Experience The waiting area is so nice it makes all the visits to this location amazing. The service was also quick and attentive to the problem I was having! The waiting area is so nice it makes all the visits to this location amazing. The service was also quick and attentive to the problem I was having! More

Service department It was a wonderful experience. Anthony held my hand literally from beginning to end. he did his best to accommodate us, even though our warranty compa It was a wonderful experience. Anthony held my hand literally from beginning to end. he did his best to accommodate us, even though our warranty company let us down by not covering the parts that we needed. I will definitely be back. More

Great Experience! Brenda made my experience a great one. It was an extremely busy day and she helped each customer in a polite and courteous manner. She greeted me with Brenda made my experience a great one. It was an extremely busy day and she helped each customer in a polite and courteous manner. She greeted me with a big smile and answered all my questions about my car’s service! She is an asset to your dealership and I hope she receives the accolades and praise that she truly deserves. 🤩🤩🤩🤩🤩 More

Going the extra mile I drive past another Dodge dealership to get to this one! Their service is always reliable, they are great to work with, and when I knew it was going I drive past another Dodge dealership to get to this one! Their service is always reliable, they are great to work with, and when I knew it was going to be a long day of services their shuttle took me to the outlet mall with my kids. It was the perfect way to spend the day and the truck was done right when they said it would be. We will be back! More

Fantastic Anthony was absolutely great. My wife was sick at home and he worked with me to expedite my visit. I hope that I see him on my next visit Anthony was absolutely great. My wife was sick at home and he worked with me to expedite my visit. I hope that I see him on my next visit More

Great service! Great service and great communication by service advisor. Details of diagnosis and options of pricing for the repair was well communicated. Fast servi Great service and great communication by service advisor. Details of diagnosis and options of pricing for the repair was well communicated. Fast service; I was out of there in less than two hours. More

Great service, fair price! My truck is over a decade old, so I typically expect that the service department will find numerous age-related issues that I then have to question th My truck is over a decade old, so I typically expect that the service department will find numerous age-related issues that I then have to question their necessity. This was a nice experience in that they performed just what I needed and didn't try to upsell me to anything else. More

Treated horribly! I am not at liberty to discuss prior events but I was treated like a criminal when I visit this location and I have done NOTHING to be treated this w I am not at liberty to discuss prior events but I was treated like a criminal when I visit this location and I have done NOTHING to be treated this way. Bob Cooper needs a lesson in customer service, apparently I can no longer visit this location without “Bob” being there for “my deal”. Please note I did nothing wrong and should not be treated poorly and be surrounded by people as if I’m a prison inmate. More

Great service experience clean, and comfortable waiting service area. love the fact they have childeren room to play in while waiting for the oil change price is great and e clean, and comfortable waiting service area. love the fact they have childeren room to play in while waiting for the oil change price is great and employees are very friendly More

No Communication/Longest wait you'll ever experience I scheduled an appointment for a Friday morning, and was told my repairs would be done that afternoon. Got a message later that day around 3:30 sayin I scheduled an appointment for a Friday morning, and was told my repairs would be done that afternoon. Got a message later that day around 3:30 saying that they may or may not complete it by the end of the day, and it more likely will be done first thing the next morning. I waited to hear if it was done all afternoon Saturday, and finally decided to use their "text your service specialist" feature, and asked for an eta on my vehicle. No response. Texted once again before the end of the business day to see if it was finished, still no response. So Sunday passed by since they're closed, and I again asked Monday morning for an eta status, and for the 3rd time, no response. I finally called the service center to ask to speak to my service tech, and was told, he and his team are off that day so my car wouldn't be worked on till the next day. So it wasn't until Tuesday that I heard back that they finally pushed my car through and it had to be passed off by 3 different people in the service dept. before I got the keys back and checked out. The person who finally did help me out wasn't the specialist I was assigned to (never saw or spoke to him since the day I brought it in). And nothing was even offered as compensation for the unacceptable completion time of 5 days for a job I was told would be done in the same day. Also, part of the work I had done was recall work of my airbags. The service dept. must have lost the dash access covers because it was returned to me with 2 holes in the top of the dash. I was too over it to even go back to complain or ask for new ones. If this was a one time occurrence, I'd chalk it up to a one-off foul up, but unfortunately this is the rule around Ferman, not the exception. I've had poor and slow service just about every time I've been there. More