Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Great custom service! Workmanship and service was done on a timely manner. The facilities and amenities were great with a Relaxing atmosphere. Have been during business wit Workmanship and service was done on a timely manner. The facilities and amenities were great with a Relaxing atmosphere. Have been during business with this dealership and service center for over six years. More

Customer Service Non exsistant Walk in and not one employee can say hello. Just stand there like you do not exist ehile they do computer work and still say nothing for 5 Plus minute Walk in and not one employee can say hello. Just stand there like you do not exist ehile they do computer work and still say nothing for 5 Plus minutes! Just no clue on customer Service or just be polite. Will not return! More

Lengthy My vehicle was in the service department for one and a half days. A third trip back was required because I had a warning light that was coming on aft My vehicle was in the service department for one and a half days. A third trip back was required because I had a warning light that was coming on after a replacement part was installed. More

Bad experience with online check in Online check in price for my jeep with my vin # from an email sent to me from Ferman was $59.95 and $10 coupon to check in online. When I go to pick Online check in price for my jeep with my vin # from an email sent to me from Ferman was $59.95 and $10 coupon to check in online. When I go to pickup with a 25+ min wait at the counter I was helped by Anthony and the price was $118... I showed him my email and he didn't want to honor it he said my Jeep needs synthetic oil and it's $89 for just the oil. I told him to ask his manager because they sent the email to me with the prices and coupon. He said he could probably do the price but not the coupon. I asked why not and showed him my email and there link where I did this and also saw on his computer my estimate with the 59.95 on the screen. He went to the manager and came back with the quoted price and told me to know for next time the price of synthetic oil is $89. I told him not to send emails with wrong pricing and being able to schedule appointments with wrong prices for my Jeep. I never got an I'm sorry for the confusion or anything... he made me feel like I was stealing from him... also my appointment was with Kevin but he was not there when I dropped off or picked up. More

On and above Customer Satisfaction Customer Satisfaction starts with the exceptional attitude and customer care that my Service Represenative Kevin provided, going on and above to meet Customer Satisfaction starts with the exceptional attitude and customer care that my Service Represenative Kevin provided, going on and above to meet my needs. It is experiences like this one that have kept myself and family bringing our Dodge vehicles back for all of our service and warranty needs for over 13 years. More

Quick oil change and tire rotation I came in at 7:20 thinking that was my scheduled appointment but found out quickly that it was actually scheduled for 8:20. My service representative I came in at 7:20 thinking that was my scheduled appointment but found out quickly that it was actually scheduled for 8:20. My service representative had me in by 8 and out before 9! Awesome customer service! More

Excellent service As always Tom my service tech gives me excellent service when I have to bring my Jeep Wrangler in for service or when I have an issue with my vehicle. As always Tom my service tech gives me excellent service when I have to bring my Jeep Wrangler in for service or when I have an issue with my vehicle. Tom always makes sure that I have a loaner vehicle when needed so that I don’t have to take time off work to have my car repaired. I would highly recommend Ferman to my friends and family. More

awesome people Brenda was teriffic and took me through the entire process of my service visit. Kathy my sales rep who I purchased from is awesome. Lorenzo was also Brenda was teriffic and took me through the entire process of my service visit. Kathy my sales rep who I purchased from is awesome. Lorenzo was also very pleasant to deal with. More

Trip to North Canada Tampa is a trusted dealer that has tailored the service according to my needs. Long trips to remote areas ensure I will minimize the possibilities of Tampa is a trusted dealer that has tailored the service according to my needs. Long trips to remote areas ensure I will minimize the possibilities of trouble on the road. Prevention, inspection and recommendations from their service department is very important to me. More

2nd time my jeep stopped working I had to have my jeep towed in twice in 4 months, I am not happy about that ! however Bob Cooper did a great job of making sure I received a loaner ca I had to have my jeep towed in twice in 4 months, I am not happy about that ! however Bob Cooper did a great job of making sure I received a loaner car and my car was fixed an cleaned up before they gave it back to me. More