Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Service department Anthony amazing Working with Anthony I was able to transition for a day without my vehicle great communication on work being done loaner vehicle very nice and clean a Working with Anthony I was able to transition for a day without my vehicle great communication on work being done loaner vehicle very nice and clean and convenient Anthony made my whole experience with Furman like a new experience I would gladly recommend my friends and family to Ferman thank you Anthony for all you've done great attitude personality all a plus More

Service was good and pretty fast, but my only complaint is that the second time I went and they don’t offer to clean the car like most dealerships do. I don’t was good and pretty fast, but my only complaint is that the second time I went and they don’t offer to clean the car like most dealerships do. I don’t know if that’s only ferman Jeep lutz or whatever, but that’s my only complaint really. More

Service is A1 I have been going to Ferman since I bought my Dodge Avenger in 2013 and have never had a problem with them or their service. I appreciate their exper I have been going to Ferman since I bought my Dodge Avenger in 2013 and have never had a problem with them or their service. I appreciate their expertise when I have questions and give me an honest analysis of whatever I may need done on my car. Everyone is helpful, courteous and the work is done expeditiously. Thanks guys - you are a great team!! More

Always something My initial call was for an oil change, but had mechanical issues as well, got told they were too busy, so I got “written in.” Tom the person in charge My initial call was for an oil change, but had mechanical issues as well, got told they were too busy, so I got “written in.” Tom the person in charge was great, he was diligent and efficient handling my calls all day regarding my car, and keeping me in the know. I’m thankful the big issues were taken care of, but annoyed that the car wasn’t fully serviced. Now I have to find the time to drive an hour there and make plans to kill a Day ultimately all for an for an oil change, and tire rotation. More

Leaving for the summer but needed to have recall completedx Received recall by mail 3 days before we were leaving for summer, and Fermans worked us in before we left for the north. Have had Jeeps for 20 years a Received recall by mail 3 days before we were leaving for summer, and Fermans worked us in before we left for the north. Have had Jeeps for 20 years and since this dealership had been built close to us in the country they have done an excellent job to keep them running properly. More

Terrible and negligent I went in for a routine oil change. MY husband mentioned there was a noise coming from from wheel area when brake was applied and asked for it to be c I went in for a routine oil change. MY husband mentioned there was a noise coming from from wheel area when brake was applied and asked for it to be checked. He was given the oil change and said breaks look good. NO problem, pads and everything was good. Fastforward two day....I took it in becase of the noise. I took it in again. As I sat and waited for the advisor Brian Guest, the tech came an lifted my hood. I asked why he was going under the hood and he said to top off windshield washer fluid. I told him that I was just there two days ago for my oil change and that they are supposed to do it..Well, it wasnt done...it was completely empty! So then I leave my car there so it can be checked and recieve a call later claiming I have a $1000 worth of work to do on brakes and caliper...WHAT??? I was just there 2 days ago and they said it was all good!! I have no confidence in your dealership anymore. I used to have Kevin as my advisor for many years and loved him and the service. I will not return nor will I recommend Ferman to any of my friends. I drive my children in that car daily and the fact that they overlooked such a crucial issue is negligent. More

70000 Mile Service The scheduling, updates and service were all done professionally and efficiently. Explanations of the work done were clear and understandable. The ve The scheduling, updates and service were all done professionally and efficiently. Explanations of the work done were clear and understandable. The vehicle was delivered clean and in good shape. More

Everything was quick and smooth. NO issues. Everyone was friendly and they handled my service pretty quickly. I had a recall to be fixed and oil and filter change. The waiting area was comforta Everyone was friendly and they handled my service pretty quickly. I had a recall to be fixed and oil and filter change. The waiting area was comfortable. More

Great Experience Generally a very friendly atmosphere that is customer orientated. All staff are extremely professional and are well educated on all their products. Generally a very friendly atmosphere that is customer orientated. All staff are extremely professional and are well educated on all their products. A job well done. More

Great place From Michael in sales to Kevin in service this place is a great place to bring your vehicle thank you for all the fine service that Fermank offers From Michael in sales to Kevin in service this place is a great place to bring your vehicle thank you for all the fine service that Fermank offers More