Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Acknowledgment of clients arrival Overall services is good. Customer service person I was scheduled with ignored my presence. No greeting extended to me as a common courtesy. He saw me Overall services is good. Customer service person I was scheduled with ignored my presence. No greeting extended to me as a common courtesy. He saw me enter then continue continued looking at his computer. Customer service person next to him finished with his client, greeted me, I explained that I was who I was scheduled with. At this time I was acknowledged. A customer should no wait without being acknowledged and at least say ‘I will be with you shortly’. More

Great Service Anthony in service department was great. He kept me informed every step of the way with my vehicle even had me a loaner. Thanks again... Anthony! Anthony in service department was great. He kept me informed every step of the way with my vehicle even had me a loaner. Thanks again... Anthony! Mr. Antonio Moore More

Service experience I brought my Chrysler in for some routine maintenance. In case I did not have an appointment. Nevertheless, everything was done quickly and efficient I brought my Chrysler in for some routine maintenance. In case I did not have an appointment. Nevertheless, everything was done quickly and efficiently. I was able to move on to my next appointment ahead of schedule. More

From sales to service , The best there is. Cathy M.,Mike P, Milo, Kevin, Louis, are a great team I have been dealing with Mike P., at different locations, and purchased Chryslers and jeeps and Cathy M.,Mike P, Milo, Kevin, Louis, are a great team I have been dealing with Mike P., at different locations, and purchased Chryslers and jeeps and a pacifica and a dodge Durango and have had great results from sales to service. Would not buy or have any car serviced but Ferman. Gene Fouch More

Great service and nice people Great service. I will always come here for service from now on. Brenda was great. I just walked in with no appointment and they took my car right awa Great service. I will always come here for service from now on. Brenda was great. I just walked in with no appointment and they took my car right away for an oil change. Price was comparable with other places. More

Great service Great job, friendly staff. Clean amenities. We Were in and out before the original estimated time of repairs. I would recommend the service department Great job, friendly staff. Clean amenities. We Were in and out before the original estimated time of repairs. I would recommend the service department to friends and family. More

Very professional Brian was very helpful I was supposed to go there on Tuesday and I went there on Monday I got my appointments mixed up and he took me anyway Brian was very helpful I was supposed to go there on Tuesday and I went there on Monday I got my appointments mixed up and he took me anyway More

I'm often difficult and they put up with me. They always put their heart and soul into doing a good job. I am not always easy to deal with and they put up with me. Since I have saved so much mo They always put their heart and soul into doing a good job. I am not always easy to deal with and they put up with me. Since I have saved so much money on service buying an American car I have them always to a complete detail. My Grand Cherokee is 5 years old now and I still love it. It still runs perfectly and looks perfect. The employees of the service and parts department always do the best they can for their customers. They are all honest and will not give you any B. S. I have never, not once, been pushed into doing something for the car it didn't need. More

Great service Anthony the service advisor provided great customer service and made sure I was always updated on my vehicle. He even provided a rental car at no char Anthony the service advisor provided great customer service and made sure I was always updated on my vehicle. He even provided a rental car at no charge so I could get around for the weekend, great service and my air works fantastic now. More

2018 Ram 1500 Safety Recall I was notified by letter that there was a safety recall for my 2018 Ram 1500, so I scheduled an appointment right away with the Ferman in Lutz. When I I was notified by letter that there was a safety recall for my 2018 Ram 1500, so I scheduled an appointment right away with the Ferman in Lutz. When I arrived, I was greeted by service advisor Brian, who got me in and out in 30 minutes. I love fast service. More