Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

A great experience from the service department Brenda Argust was my service advisor and she went over and above to accommodate a request that I had while having my Jeep in for regular service. I n Brenda Argust was my service advisor and she went over and above to accommodate a request that I had while having my Jeep in for regular service. I noticed that while my Jeep is running I cannot turn off my headlights, so weird. I had tried every button as well as searching the owner's manual. I back my Jeep into my garage and wanted to turn off the headlights as they shine directly into my neighbor's window across the street. I know this isn't a big thing but something I wanted to do. Also, with the work I do, I am sometimes out at night sitting in my vehicle typing up a quote and wanted to turn off the lights in order not to draw attention to myself. Brenda herself tried to remedy this and also found that the headlights cannot be turned off while the car is running. She could have just blown me off regarding this request but she actually took the time to find out if it was possible to turn off the headlights with the car running. She even checked with the service tech as well as checking the manual. She provided EXCELLENT service in my opinion. Apparently, it's a safety feature of this vehicle. More

Professional and friendly staff. Nice clean main service area. Attentive, friendly service staff. Check in and out was a breeze. Great location, easy in and out and modern facilities. Nice clean main service area. Attentive, friendly service staff. Check in and out was a breeze. Great location, easy in and out and modern facilities. More

Excellent Very friendly. They know your name. Waiting time was excellent. No pressure from service rep. Setting up next appt was easy. Just a great experience Very friendly. They know your name. Waiting time was excellent. No pressure from service rep. Setting up next appt was easy. Just a great experience. More

Excellent service My Wrangler had been sitting for a while and needed tires and air-conditioning work. This was accomplished quickly and at a price below what I expecte My Wrangler had been sitting for a while and needed tires and air-conditioning work. This was accomplished quickly and at a price below what I expected. The service team was exceptionally cordial. More

Always the best customer service. I like bringing my vehicle here since it's so convenient to my home. Also the service is great, the folks are always polite and the quality of servic I like bringing my vehicle here since it's so convenient to my home. Also the service is great, the folks are always polite and the quality of service is top notch. Sometimes I drop it off and come back, other times I wait for it. Their waiting area is comfortable and very relaxed atmosphere. If you want to give your vehicle superior service, look no further than Ferman Dodge, Chrysler, Jeep of Lutz on State Road 54. More

Good experience Brian Guest and Milo are great to work with. Represent Ferman extremely well. See them whenever I am able and am in need of servie Brian Guest and Milo are great to work with. Represent Ferman extremely well. See them whenever I am able and am in need of servie More

In and out fast - As always!! Came in for an oil change and rotation and Brian Guest was able to also take care of my recall at the same time. I expected to have to come back for Came in for an oil change and rotation and Brian Guest was able to also take care of my recall at the same time. I expected to have to come back for the recall later once I got my post card that the part was in. Always top notch service from Brian and the rest of the team!!! More

Survey I would love to give Mrs. Brenda my service agent at Ferman CDJR all TENS across the for exceptional work ethic and customer service. She has gone ab I would love to give Mrs. Brenda my service agent at Ferman CDJR all TENS across the for exceptional work ethic and customer service. She has gone above and beyond for me she has been my service agent for about 2 to 3 years now and has always made my experience there great even in tougher moments and i would like to say Thank you. More

Great service Friendly comfortable atmosphere inside. Fast service, first time with the new leased Jeep. This is the 3rd vehicle purchase from Ferman on 54.... Why Friendly comfortable atmosphere inside. Fast service, first time with the new leased Jeep. This is the 3rd vehicle purchase from Ferman on 54.... Why go anywhere else? More

Recall/Oil Change/Tire Rotation I was only in mainly for an oil change and tire rotation, but the airbag had a recall so had left at the garage for the add'l work. Kevin was up fron I was only in mainly for an oil change and tire rotation, but the airbag had a recall so had left at the garage for the add'l work. Kevin was up front on length of time and set expectations in completion of the work. It was very much on time and prompt which is sometimes an issue whenever leaving a car off for service. I will continue to bring the Jeep back to this location and schedule further service with Kevin. More