Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Marvellous Service II had a new service advisor Mike Stevens and he made the experience easy. Mike Stevens was quite friendly and took care of my requests. II had a new service advisor Mike Stevens and he made the experience easy. Mike Stevens was quite friendly and took care of my requests. More

Oil change Went into the dealership for an oil change, bringing with me my own Mobil 1 oil and Filter. They charged me 8 bucks to do this. Checked all tire pres Went into the dealership for an oil change, bringing with me my own Mobil 1 oil and Filter. They charged me 8 bucks to do this. Checked all tire pressures, EVEN THE SPARE which only had 15 lbs of air! Dealt with Brian in service. Great experience as usual More

fast service, friendly people A shorter wait than I expected. And great coffee too! What more can I say? Isn't this what we all want? I think so! A shorter wait than I expected. And great coffee too! What more can I say? Isn't this what we all want? I think so! More

Kevin and the entire Service team took exceptional care of my vehicle, as they always do. That is why I always bring my car to Ferman of my vehicle, as they always do. That is why I always bring my car to Ferman More

Communicated clearly each step of my repair and went above and beyond to make sure I understood what was going on! Thank you Bill! I don’t like the fact that I have to keep adding to this Review to sub above and beyond to make sure I understood what was going on! Thank you Bill! I don’t like the fact that I have to keep adding to this Review to submit it. More

Tire repair ... got me in and out quick! William was great. Got me in and out quickly and handled the Tire Protection paperwork for me. Nice waiting area ... will be back for any service ne William was great. Got me in and out quickly and handled the Tire Protection paperwork for me. Nice waiting area ... will be back for any service need. More

Anthony was great. Listened to my concerns. Made sure he understood what I said. Got the inspection done and reported back what workshop found. confirmed next steps. Thanks understood what I said. Got the inspection done and reported back what workshop found. confirmed next steps. Thanks More

Working with the customer I appreciate Brian Guest working with me and understanding that I am retired military and can not afford an expensive repair bill. They worked with m I appreciate Brian Guest working with me and understanding that I am retired military and can not afford an expensive repair bill. They worked with me to get me back in my vehicle. He and the technician helped me out and I appreciate it very much. I will say that being a engineering technician I was disappointed in the engineering of my vehicle. The hydraulic power steering system they replaced was noisier and might of used more engine power but it let you know when it was failing and was a lot cheaper to replace. You should be able to change out the control box or the electric motor on the rack and pinion system. No part should cost that much, Nobody should have to pay over 2k for a single repair. Also this problem exist on the 2015 model and is covered by recall. This should be the same the danger is there for the 2013's as well as the 2015's. I will never purchase another Dodge because of this. More

service The service, sales and customer service is exceptional! Bill Clements jr. is a caring, people oriented person who takes time to understand any concern The service, sales and customer service is exceptional! Bill Clements jr. is a caring, people oriented person who takes time to understand any concerns and assures the customer the vehicle will be serviced correctly! The sales department, especially Mike Petrakis, is the same way...very people/customer oriented! You feel like family! More

Bob Cooper is a true asset. He’s very patient and knowledgeable. One reason I keep buying Jeeps is because of his service department. Robert & Jacque Harmon knowledgeable. One reason I keep buying Jeeps is because of his service department. Robert & Jacque Harmon More