Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Great service no problems, everything was done in a timely manner. Friendly service people I will be bringing my truck back next oil change Thank you timely manner. Friendly service people I will be bringing my truck back next oil change Thank you More

I have worked in finance, business development and corporate sales training for 25 years and understand customer service, customer loyalty and business reputation. Prior to doing business with anyone corporate sales training for 25 years and understand customer service, customer loyalty and business reputation. Prior to doing business with anyone I do my homework and thought that Ferman was going to be a good company to work with. Unfortunately I have found that customer service is something that you cannot expect from Ferman the second that you pay them and sign the paperwork. They have no empathy and could care less about bad information that they provide and questionable services that they provide. Below are the few interactions that I have had with their sales and service departments, some good, most bad. 02/14/2017 (Ram Sales) I went in to look a purchasing a Ram and trading in my Escalade. The sales rep was great to work with, knowledgeable and there was a truck that I was ready to purchase but it was the end of their business hours so it was supposed to be held and I was to return the next morning. Well the next morning I received a call from the sales rep informing me that another sales rep sold the vehicle that I just finished updating the financing with my bank for right out from under both of us. Not sure who was at fault but that morning I was able to find another Ram that I liked, took it for a test drive and by noon I was on my way. 08/23/17 (Ram Service) I went back in to have my oil changed which was completed free of charge as a part of the sales agreement. I was in and out quickly and it was the only great experience that I have had with Ferman. 01/19/18 (Approximate Date) (Ram Service) On or around the morning of 01/19/18 I was leaving for Orlando with my family to celebrate a friend’s birthday at Disney and had an appointment scheduled for an oil change. I left without completing the service after I was told that I did not have a maintenance agreement and that the oil change was not going to be free. I took their word for it and from that point on had all scheduled maintenance completed at a repair shop near my home and didn’t think of it again until…. 06/24/2020 I was going through some old documents and scanning them in to get rid of the paper and low and behold I located the sales agreement along with the maintenance contract that they told me that I did not purchase. I had misfiled the paper service agreement in a folder with one of my other vehicles. I called Fidelity Warrant Services and explained that I was informed by the dealership that I did not have an agreement which they told me was false and that out of the $896 that I paid for this agreement that has not been used 1 time I could get a refund of $236. They also said that if I had issues I could go to the dealership and speak to a manager which ended up being Bob Cooper who I had another interaction with on one of my other vehicles that you can also read below. I was reminded by Bob and a finance manager that I signed the agreement and informed that it was the customer’s responsibility to know what was purchased. I explained that I understood that I should have recalled what I signed but at that point a year had passed and I didn’t recall the exact documents that I signed. I also pointed out the fact that I physically came in to the dealership that I purchased the vehicle from, stood at the desk as their technician pulled up my information on the computer and was told that I did not have said agreement and would have to pay for my regular maintenance. Even after explaining this to Bob he made it clear that it was 100% my fault and had zero interest in offering any kind of assistance so I am now out of $660 for a maintenance agreement that Ferman sold to me, then informed me that they had no record of and was not used 1 time. That takes me to another interaction that I have had with Ferman and Bob Cooper. I’m glad that this was all done via email have all of the exact dates. 04/19/2017 (Viper Airbag Recall) I had an airbag recall for my Viper and received the following email notification. Vehicle: 2010 CHRYSLER PT Cruiser Classic (2.4L) Dear XXXX. This is to remind you about scheduled service appointment on Wednesday, April 19, 2017 at 08:30 AM for your 2010 CHRYSLER PT Cruiser Classic (2.4L). Please contact us if you must cancel your appointment. For more information, please contact us at 813-929-2450 or RCooper@Ferman.com. While their inaccurate scheduling didn’t cause an issue with the appointment it should have been a sign of how things were going to go. I took my Viper in for the airbag recall which was completed by a “specially trained Viper technician”. 07/19/2017 (Viper) This vehicle sits in the garage the majority of the time and almost never see the rain. Well a few months after Ferman worked on my vehicle I was stuck in one of our random Florida afternoon downpours while driving in a construction zone on the Veterans Expressway. That is when I found out that I had no windshield wiper functionality and almost wrecked my vehicle. I could not see what was in front of me and almost side swiped a concrete construction barrier when the lanes shifted abruptly. When I got home I began to diagnose the issue and after checking the obvious which would have been a popped fuse but that was fine so I decided to take the 4 screws off of securing the steering column cover to test the windshield wiper lever. That is when it was very obvious that the Ferman technician did not reconnect the wire harness. This was not a normal harness that could have come unplugged by itself as it was a harness with a locking tab and the other end of the harness was about 3 inches away. I informed Bob of the issue via phone and in person and also emailed detailed pictures to him on 07/19/17. All that I ever received back was “Thank you” and never heard from him again until today. To sum it up, my interactions with Ferman shows is that this is a dealership that you can expect: • Inaccurate information either due to o Inadequate system training for their employees to access customer data or o Inadequate systems that do not provide all of the products/services that the customer purchased directly from them • Sales teams that o Do not work together and are willing to sell vehicles out from under another person or o Do not follow through on holding vehicles after telling the customer that the vehicle would be there in the morning since they were closing • Management that o Does not care about issues that are caused by their associates misinformation o Have no empathy and offer no solutions for poor service o Are quick to blame the customer for issues that were ultimately caused by bad information from their team and/or poor customer management systems/training More

First time to Ferman dealership. My service advisor, Brian was excellent. Ed was my service technician and also did a great job. Will return in the future for service and sales. Brian was excellent. Ed was my service technician and also did a great job. Will return in the future for service and sales. More

The service was fast and efficient. My JC is running even better than before her oil change. She was getting a bit sluggish. They performed a routine inspection and oil change in less than one hour, a even better than before her oil change. She was getting a bit sluggish. They performed a routine inspection and oil change in less than one hour, and the price was far less than I thought I t would be. Thank you More

Thorough, complete and professional Brian helped me to arrange repair of several warranty items along with needed maintenance. Everything was handled with expediency and competence. Ap Brian helped me to arrange repair of several warranty items along with needed maintenance. Everything was handled with expediency and competence. Appreciate their good service and help. Would definitely recommend them to any considering. More

The service performed was exceptional & excellent. Customer service was outstanding. My car was finished quickly. I will recommend this dealership for all your needs. Awesome! excellent. Customer service was outstanding. My car was finished quickly. I will recommend this dealership for all your needs. Awesome! More

Service was exceptional and was scheduled as planned. Staff was friendly and professional. Because of the corona virus my safety was taken in consideration according to the cdc guidelines. Staff was friendly and professional. Because of the corona virus my safety was taken in consideration according to the cdc guidelines. More

Took a little longer than I hoped......but they squeezed me in because I had a flat tire & I didn’t have an appointment. Had to order a tire because it’s a specialty tire, came in the next morning & they t me in because I had a flat tire & I didn’t have an appointment. Had to order a tire because it’s a specialty tire, came in the next morning & they took care of everything. Thank you! More

Always helpful and professional. William listened as I described a sound I was hearing and he and his team were able to identify and correct it. described a sound I was hearing and he and his team were able to identify and correct it. More

The Jeep service team is awesome. Very professional and friendly. Repairs are done correctly every time. They do a great job. That is why I keep coming back. Anthony Cagley is a 5-Star Service Advisor friendly. Repairs are done correctly every time. They do a great job. That is why I keep coming back. Anthony Cagley is a 5-Star Service Advisor More