Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Terrible service department The service department has a lot to be desired, they had my work van for two weeks. When I questioned when the work would be finished they told me th The service department has a lot to be desired, they had my work van for two weeks. When I questioned when the work would be finished they told me the part was not supposed to come in for another week. They had no reason for the delay in receiving the part. The other issue is you must speak to your service advisor, if they are off you have to wait until the next day they are at work. Would not recommend using them! More

Service on our 2018 Dodge Journey Anthony, our point of contact, did an excellent job in letting us know the process of getting our Dodge serviced. He texted me and told me he would k Anthony, our point of contact, did an excellent job in letting us know the process of getting our Dodge serviced. He texted me and told me he would keep me informed. He had a vehicle ready for us because our car needed to be there for the day. We were very happy with the service provided. More

Best auto Maintenance shop in the Tampa Bay Area! Kevin, my point of contact at Ferman Dodge, as always, did an outstanding job scheduling and getting my issue resolved! I know I can always count on Kevin, my point of contact at Ferman Dodge, as always, did an outstanding job scheduling and getting my issue resolved! I know I can always count on this organization, all my vehicles are services here! More

Everyone was just so helpful Bought my Jeep Grand Cherokee at this dealership and have always taken it here for repairs . staff is right on point and get the job done in a time Bought my Jeep Grand Cherokee at this dealership and have always taken it here for repairs . staff is right on point and get the job done in a timely manner. Pretty soon I'll be looking for a newer Jeep and I won't shop any where else More

Excellent service and staff. Anthony was very knowledgeable and customer service oriented who exceeded my expectations during this and all previous visits for service. Thanks for that great Job. knowledgeable and customer service oriented who exceeded my expectations during this and all previous visits for service. Thanks for that great Job. More

Anthony Cagley is an exceptional representative of your company!! Very friendly and helpful. Always willing to do what he can to help you. Always returns calls. He is awesome!! company!! Very friendly and helpful. Always willing to do what he can to help you. Always returns calls. He is awesome!! More

Best Dealership Service Experience in Years I needed an extended warranty replacement of my stock radio. Bill at Ferman took exceptional care of me. One visit to diagnose the problem, another I needed an extended warranty replacement of my stock radio. Bill at Ferman took exceptional care of me. One visit to diagnose the problem, another quick visit to install the new radio after it arrived. Thanks!! Also, very considerate and supportive of masking in light of the COVID-19 crisis. More

Great experience Brian kept me informed via text and phone; answering all my questions. Yaz approached me immediately for checkout and quickly pulled my Jeep around; t Brian kept me informed via text and phone; answering all my questions. Yaz approached me immediately for checkout and quickly pulled my Jeep around; that process was less than 15 minutes! More

Fast check-in & cash-out. Courteous & knowledgeable service staff. Free car wash included with all service appointments. status updates via text so no waiting needlessly. service staff. Free car wash included with all service appointments. status updates via text so no waiting needlessly. More

Outstanding customer service by Brian Guest and his team! Thank you sooo much for all of your help! My Jeep drives much better now! Thank you! Thank you sooo much for all of your help! My Jeep drives much better now! Thank you! More