Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

I was very pleased that Mr. Cooper listened to my description of the strange behavior I was experiencing with the air conditioning system in my one month old '22 Dodge Challenge Cooper listened to my description of the strange behavior I was experiencing with the air conditioning system in my one month old '22 Dodge Challenger purchased from Ferman Dodge, and his staff fixed the issue by replacing a malfunctioning humidity sensor. I live out of the Wesley Chapel / Lutz area, and I had gone to the service departments at three other Dodge dealers (SEVEN prior visits, without any resolution) in Lakeland and Winter Haven where I received little more than a very cliché "they all do that" from the three service departments. Simply put, Ferman Service fixed the (obviously warranty) problem on my month old (at the time) Challenger by replacing a malfunctioning humidity sensor, and I was headed home within 90 minutes. More

Great service, very smooth experience from start to finish! Waiting area was also very nice with snacks and drinks available. finish! Waiting area was also very nice with snacks and drinks available. More

Service and service representative was excellent and very efficient. Will refer anyone I know needing service to this shop. efficient. Will refer anyone I know needing service to this shop. More

Oil change was done in a timely manner & pricing was given for replacement of front wipers. Brian was friendly and communicated well. given for replacement of front wipers. Brian was friendly and communicated well. More

For the most part I have a great experience at this dealership.each time I go. dealership.each time I go. More

Our Service advisor was excellent. Very friendly. Knowledgeable. Right on time. Will always use ferman Very friendly. Knowledgeable. Right on time. Will always use ferman More

The whole team was good at communicating time frame for completion of work. Truck stood tall when I picked it up. completion of work. Truck stood tall when I picked it up. More

Emmett was very friendly and helpful and did a good job of getting my work done fast. I will always ask for Emmett when I come in for anything. of getting my work done fast. I will always ask for Emmett when I come in for anything. More

I was hesitant about using a dealer service center as I have had bad experiences in the past. A mechanic recommended a dealer due to not having the proper system to evaluate electrical problems. Ferman fou have had bad experiences in the past. A mechanic recommended a dealer due to not having the proper system to evaluate electrical problems. Ferman found a small fuse blown and replaced it in no time charging me an honest fee. I will be doing more business with them as this experience changed my mind on Dealer Service Centers. My next auto purchase I will highly consider Ferman. Thank you very much. Robert Licciardello More

The service was fast and the service person was very good. He listened to my needs and help me. good. He listened to my needs and help me. More