Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

While on vacation, the factory installed burglar alarm system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to i system in my 1993 Jeep Grand Wagoneer would not shut off. I had the car towed to this dealer late on a Tuesday, knowing that they would not get to it until Wednesday at the earliest and assumed that they would not finish it until late Thursday. I rented a car to use until Thursday night. No one from the Service Dept. called me either Wed. or Thurs. so at 4:50 pm on Thurs I called and asked to speak to Jamie (my service advisor). He did not know the status of the car and proceeded to read the notes from the technician. While reading the notes he stated "Oh this guy is an idiot - I don't understand any of this. Hold on while I go ask him what is going on". The last thing I want to hear the a service advisor is that the guy working on my car is an idiot. Jamie told me that they were looking into a problem with the buss for the computer module and that he would get back to me. I did not hear from him in Friday or Saturday, so I called back on Monday and left a voice mail. I called back two hours later and asked to speak the Service Manager (Carmen) and had to leave a voice mail again. I called back Two hours later and asked to speak to Carmen's supervisor (Warren) and again left a voicemail. On Tuesday I called Ferman's corporate offices in Tampa and was able to speak to the corporate head of customer service. She had Warren call me back and he told me that they discovered that the computer module was bad and that they would not be able to get one for at least six weeks. He apologized for not getting back to me and told me that he had taken the previous day off and had not checked his voice mail (this was at 4:00 pm). After a brief conversation, he suggested that it may be in my best interest to speak with Ferman's Sales department about purchasing another car. I looked at the few cars that they had in my price range and spoke to a salesman that was very helpful. I explained the situation to him and warned him that I was going to be a hard sell given all that had happened. He spoke to his sales manager who came over and told me that he didn't care if I had to wait six weeks for parts - that wasn't his problem. If I didn't like it I can go buy my parts somewhere else for all he cares - he is not coming down on the price of the car!!! All in all I had a VERY bad experience and would never, NEVER recommend Ferman Auto group to anyone. I have to agree with Jamie K. - "These Guys are Idiots!" More

Re: Service Complaint from 12/20/06 Dear Mr. Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Departmen Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Department on December 20, 2006. I am writing this letter as a formal complaint of the services I received. I called last week to schedule an appointment for an oil change and for my breaks to be checked out. The appointment was scheduled for 1pm. The day before my appointment I received a call confirming my appointment for 1pm on 12/20/06. I had a friend drop my Jeep off at approximately 12:45pm, in which he was told that he was late for the appointment. Scott had documentation that my appointment was scheduled for 10am. I called the Service Department at 2pm to find out what the mix-up was with my scheduled appointment. It somehow turns out that I was scheduled for two appointments that day, one for 10am (which was never communicated to me at any point prior to my arrival) and the other for 1pm. Not a good first impression. I spoke with Scott at approximately 2:30pm in which he advised what brake work needed to be completed and it should be done within approximately 60-90 minutes. Keep in mind that my friend was still waiting. My friend picked up the car at 5:20pm, nearly 3 hours later. After speaking with my friend, he advised me that there had been a recall that was done and something with the ball joint needed replacement. He also said that Scott called me to let me know the additional work needed to be done because of the recall. I never received such a call. The only thing Scott and I discussed was the oil change, break work, and the antenna being replaced. I understand the additional work needed to be done due to the recall, but this lack of communication, which has been consistent throughout my first service appointment, does not reflect positively on your company. After buying my vehicle from you back in August 2004, I have tried to purchase a new vehicle through Ferman Mazda. Many times have I been told one thing only to have another happen, only to get me to come into your sales store for you to try to sell something to me that was not previously communicated. It has been my experience that neither your sales team nor your service department has left a positive impression with me and leaves me no choice but to do my business with another Jeep dealership in the Tampa Bay area. Furthermore, I will ensure that my dissatisfaction is shared with others and will not be recommending Ferman for any sales or service needs. I am requesting that you reply with your CEO’s name and address within seven business days of receipt of this letter so I may further address my formal complaint. More

Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appointment, for an hour and a half to two hours and found out that the people that we checked in with did not inform anyone else that we were there, so the work never got done. In spite of all of the attemtion that the sales rep. said we would get from the service dept , after purchasing there, we have given up and moved on. More