Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center

Excellent follow up This was a repair after an accident. The original repair was not complete and the service rep at you dealership was understanding and willing to foll This was a repair after an accident. The original repair was not complete and the service rep at you dealership was understanding and willing to follow up on varying issues that came up along the way. This took a great deal off my mind during the process. More

Great service. Mike Myers was exceptional in understanding my predicament with respect to me being without transportation for an extended time due to unavailable par Mike Myers was exceptional in understanding my predicament with respect to me being without transportation for an extended time due to unavailable parts locally. Mike put in extra effort to get the parts overnighted. Noting that he could not promise next day delivery, Mike made extra effort to see about the availability of a loaner car. Mike was very professional. As it turned out the part came the next day and the car was repaired quickly. I am very pleased with the service. Thanks to Mike. More

All service and vehicle information explained in detail. Routine service was performed and explained in detail. As is with most dealers, the timeliness is lacking in the service. Over two hours for oil/fil Routine service was performed and explained in detail. As is with most dealers, the timeliness is lacking in the service. Over two hours for oil/filter and 27 point check and 2 software updates. Expected the dealer would include a vehicle wash as most dealers do when providing service. Not at Ferman? More

Always a great experience! I always have a great experience at this location. Kevin is great and gets you in and out fast! He is a very nice guy and is very professional. Thanks I always have a great experience at this location. Kevin is great and gets you in and out fast! He is a very nice guy and is very professional. Thanks Kevin! More

Had leak on the drivers side door Brought Jeep Wrangler in because there was a leak in the driver's side door. Service department was very friendly but the leak ended up not being fix Brought Jeep Wrangler in because there was a leak in the driver's side door. Service department was very friendly but the leak ended up not being fixed and had to return again. More

Ferman service is exceptional I am treated like family! From the time you walk in everyone is friendly, informative, and efficient. They let me know the process and clearly set I am treated like family! From the time you walk in everyone is friendly, informative, and efficient. They let me know the process and clearly set my expectations. I am a loyal Ferman customer. More

Great service and short wait. I find the staff friendly and helpful. The waiting room is comfortable and clean. My wait time was very reasonable and the price was great. I recommen I find the staff friendly and helpful. The waiting room is comfortable and clean. My wait time was very reasonable and the price was great. I recommend this dealership to all. More

Great service as always Took my jeep in for 15,000 mile check. Service was great and they found a problem that I didn't know about and fixed it. The employees are always Took my jeep in for 15,000 mile check. Service was great and they found a problem that I didn't know about and fixed it. The employees are always extremely friendly and professional. Ferman in Lutz is one of the best that I've ever worked with. More

Warning light on! The service department got me in for the servicing of a warning light on. They were quick, repaired the issue, and the most important part. They were The service department got me in for the servicing of a warning light on. They were quick, repaired the issue, and the most important part. They were fair in the price for the work! More

Never a problem at with my Jeep service at Ferman's I always make an appointment for Jeep service at Ferman's in Lutz and they have always taken my car in when promised. The work has always been to my I always make an appointment for Jeep service at Ferman's in Lutz and they have always taken my car in when promised. The work has always been to my satisfaction. The service personnel have been friendly and explained specifically what the car needed and the estimated cost and so far that estimate has been right on almost to the penny. My service tech for this visit was Mike and he was friendly courteous and very knoledgable about service. He looked my Cherokee's record up on line and informed me that an upgrade was due to the system. I really appreciate that kind service. More