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Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
Lutz, FL
1,078 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,078 Reviews of Ferman Chrysler Jeep Dodge RAM Wesley Chapel - Service Center
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July 23, 2017
Oil change I went in for an oil change. I was greeted with friendly service and waited for the vehicle in the lounge area. Service was performed in an hour or I went in for an oil change. I was greeted with friendly service and waited for the vehicle in the lounge area. Service was performed in an hour or less. Excellent job. More
by mgreaux
Employees Worked With
Troy
July 22, 2017
First Service for a new car. I was in for my cars first service. I was satified, work was done quickly and it was a Saturday. I left happy. There really nothing else to say. I was in for my cars first service. I was satified, work was done quickly and it was a Saturday. I left happy. There really nothing else to say. More
by Lisa Roach
Employees Worked With
I don't remember.
July 17, 2017
Recall and warranty handled in a very professional manner. Arrived at scheduled appointment time and vehicle was taken to service dept. immediately where the recall and a warranty problem were handled in less Arrived at scheduled appointment time and vehicle was taken to service dept. immediately where the recall and a warranty problem were handled in less time than estimated. All work completed was explained by Service writer and the lead technician in a very professional manner, was able to depart the dealership in under two hours and as usual another good experience. More
by Leo349
Employees Worked With
John Bartlette, & Louis
June 22, 2017
Fast and exceptional service Ferman helped me out when I needed them in a bad situation. Their team reacted quickly and returned my Jeep like new after the repairs were made. Than Ferman helped me out when I needed them in a bad situation. Their team reacted quickly and returned my Jeep like new after the repairs were made. Thank you Bob & Tom for your help! More
by Mikecs30
Employees Worked With
Tom - service team & Bob Cooper
June 18, 2017
GREAT WORK! I had my brakes inspected and had to have new brakes on the front in addition to oil change,tire rotation and replace left strut shock absorber. I w I had my brakes inspected and had to have new brakes on the front in addition to oil change,tire rotation and replace left strut shock absorber. I was very pleased with the quality of service from the Service Advisor Jordan Woods to the mechanic that did the work. I have always gotten great service when coming to Ferman to have my Jeep Liberty serviced. THANK YOU SO MUCH! More
by Happy Customer 473
June 17, 2017
Best service 100 percent satisfied Ferman customer for 6 years And they always do the best to meet my expectations I am very satisfied with the customer service and the result of my Ferman customer for 6 years And they always do the best to meet my expectations I am very satisfied with the customer service and the result of my car needs Come to Ferman!!!! More
by Esme78
Employees Worked With
Mike Patrikis
June 16, 2017
Personal Attention My wife took her car in for a recall repair with the intention of waiting the three hours for it to be completed. The repair took a little longer th My wife took her car in for a recall repair with the intention of waiting the three hours for it to be completed. The repair took a little longer than expected and my wife got hungry. Not finding any vending machines she asked the Service Rep, Tom Bambard, where she could get something to eat. Rather than send her walking somewhere he provided her with some snacks. She appreciated it and I appreciate employees caring enough to help and not ignore. More
by mnunley1
Employees Worked With
Thomas Bambard/065
June 09, 2017
Good service as usual. I was there simply for an oil change. They were prompt with the service and very friendly. I was waiting for the car...but not an unusually long time. I was there simply for an oil change. They were prompt with the service and very friendly. I was waiting for the car...but not an unusually long time. More
by Jim Slaughter
Employees Worked With
Bartlett
June 02, 2017
Excellent service department! My service advisor, Tom, was as usual excellent. He answered all my questions and provided specific and helpful information. And, as usual, the work My service advisor, Tom, was as usual excellent. He answered all my questions and provided specific and helpful information. And, as usual, the work done on my minivan was excellent. Best service department I've even been to (and I've been on this earth for quite awhile)! More
by retiredlady
Employees Worked With
Tom Bambard
June 02, 2017
Excellent Customer Service My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehi My family and I are from Naples FL, we were traveling North on I 75 when we got hit with a flying metal projectile that caused some damage to our vehicle. We called Ferman Chrysler Jeep and Karl Alvarez, the Sales Manager happened to answer the phone at 8PM on the Friday night of Memorial Day weekend. He had us bring the vehicle there , gave us a loaner at no charge , as their on site rental car service was closed for the night, so we could continue on our way, he even apologized profusely that he was sorry he could not give us the loaner with a full tank of gas, since their pumps were locked down for the night, too.Then he and his service dept went above and beyond to get the repairs done so that we could pick up the vehicle on Memorial Day on our way back home to Naples. We were so impressed that we decided to deal with them on the purchase of a Wrangler Sahara, the experience was great. Karl put us in touch with Sheryl Falco in Sales, and she did a fantastic job in working with us to make the deal happen. I can't say enough great things about this dealership, they truly took customer service to a new level. Very impressed, I would buy from them again in a heartbeat! More
by Laurie05
Employees Worked With
Karl Alvarez , Sheryl Falco
