Ferman Chevrolet Tarpon Springs - Service Center

POOR Customer Service I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car wo I had a car in for an alternator replacement at the end of the first day after no call i called them and was told the part just came in and the car would be ready in the morning, at 11:30 am I called and the representative was busy left a message to call me, at 13:00 I called again had to leave second message at 14:00 called again finally got the rep who said they are working on it now and will call at 16:20 i went up to the dealer who stated another 30 minutes and it would be done, If the car was going to be all day say so, I wasted an entire day waiting for this call from the dealer only to have the rep ignore my calls and lie to me again. I will NEVER bring my car nor will I buy my next car from this dealership. More

Poor Customer Service from the Service Manager Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by h Service Manager is not really Customer Service Oriented. he did not like being called on the table for his explanations. He needs to be reminded by his Managers that "The Customer is Always Right" If you are going to cut back on Service Related items, then be honest up front. I moved down here August, 2013 for a Job Change, and Chevy recommended I continue my relationship with Ferman. First couple visits were great. Now Service level has gone down. Previous complimentary services are now "Upon Request" but they don't tell you, and they do not give you the option. Let's see what happens when I talk to Senior Management at this location. More

Poor service I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not pro I scheduled routine maintenance with them two weeks in advance. When I showed up the morning of my scheduled service I was informed they could not promise to get to it and wanted it left over the weekend. Service staff didn't even seem interested in trying to keep their commitments. There are too many alternate options to waste time with them. More

The service here is the best. I had the logo and emblem to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the b to put on my Nissan Cube. I do not know much about the new automobile finishes so I was reluctant to prepare and replace them myself. I went to the body shop. Thanks to Shannon and Tim my car parts were in place and I was back on the road in less than 5 minutes total. They were very friendly and professional and I will not hesitate to take my vehicle there again if needed. More

First of all I have to say, its a little fishy that 4 of the positive reviews were written on the same day & for the same person. I bought a brand new malibu @ stingray 12/10/12. When i was ready for my fir the positive reviews were written on the same day & for the same person. I bought a brand new malibu @ stingray 12/10/12. When i was ready for my first oil change, i chose ferman because its between my home & my work. I put less then 500 miles per month on this car & keep it in perfect condition. I told the female service advisor, that i had a dealership in the past put a ding in a new car & that this Malibu had no scratches or damage & to please be careful. she said with attitude " oh, i guess i have to do a walk around" needless to say after leaving i was never going to go back. yesterday i could not get the back window to go up. it was 2pm & I would not have been able get to another open service dept. I called ferman, spoke with mark & explained this was a bit of an emergency & if they could just get the window up, i would schedule the repair with them for another day. I got to them in 20 min, explained again how important it was to get this window up. I went into the waiting area & sat & listened to a bunch of 10-12yo boys from across the hall, saying every profanity you can imagine. there is no doubt, veryone in that building heard this, but the 10-15 employees I saw did nothing! the dealership is old, & dirty! After 40 min he had the car pulled up. he was telling me it needs a new regulator & they could do it next tue. the window was still down! I asked about it & he said they could not get it up & they would keep the car until tue. I said no & he said what are you going to do. I said get someone to take care of it. I asked if i needed to sign something & he said "no the tickets still open & you should leave the car here...what if it rains?" I left & called Dimmitt Chevy & explained the situation. first of all, they told me that if you take the panel off, you can put the window up manually. I was furious! I felt like they were trying to make me keep the car there, so they could get the window work, along with a remote start repair, oil change & tire rotation (all things i told him needed to be done)..It was to late to get down to dimmitt, so i just went ahead & scheduled all of the service needed with them. I am not an idiot or a extremely difficult customer, but something is not right @ this dealership & im really surprised that anyone would be loyal to them...terrible customer service & as far as im concerned, shady business practice! More

I bought a 2008 zero miles Impala from Plant city, well the closed down. I took my service too Freman for a balance issue over 4 times. The problem is still there no one could tell why the car needs bala the closed down. I took my service too Freman for a balance issue over 4 times. The problem is still there no one could tell why the car needs balance every 2-3 weeks. They calm the car has no problems, so why do they balance it everytime I take it in? Please People don't not buy or take your car there save yourself the time and go somewhere else. The treat is so bad. Never going back or buying GM! More