Ferman Chevrolet Tarpon Springs - Service Center

This time they went above and beyond At the time of the purchase of my vehicle in December of 2018, the finance guy sold us additional tires/rims insurance. He really didn't properly expl At the time of the purchase of my vehicle in December of 2018, the finance guy sold us additional tires/rims insurance. He really didn't properly explain the details of what this insurance covers. We were under the impression that it covers everything on the tires and the rims. Recently, I noticed that there are some dings/scratches on two rims. I called the insurance company to have them repair the rims, but, to my dismay, was told that the type of insurance we purchased does not cover that particular damage. I was very disappointed and upset, mainly with the finance guy for not disclosing the details of the additional insurance. I spoke to the Guest Relations Director, Billy Monteverde and to my Sales Manager, Tony Lang, and expressed my dissatisfaction. They were both very friendly and understanding and appeared to care about me as a customer. Long story short, although they didn't have to fix the rims for me, they went above and beyond to keep me happy and they had the rims fixed without any charge to me. I am quite impressed with them and how they handled my case. It is quite a different experience than the one I previously had with service department. I want to thank them both sincerely. More

Don’t go here Parts are aftermarket and don’t fit and zip tied Brakes work fine before collision They tell me it’s Deterioration because my trucks from up north Parts are aftermarket and don’t fit and zip tied Brakes work fine before collision They tell me it’s Deterioration because my trucks from up north Had my truck since the beginning of January just got the truck two weeks ago and Had to have them do an alignment even though they said they did one. Didn’t test drive it More

Frustrated Mini Owner It took a week for the Parts to arrive; and so far, another week to repair the collision damage to my Mini...not bad. However, upon inspection of the It took a week for the Parts to arrive; and so far, another week to repair the collision damage to my Mini...not bad. However, upon inspection of the repairs, I noticed that the rear Window trim was just glued on instead of attached by the recommended trim Clips. Don't know why? Anyway, a week later and another Day shot, the trim Clips show up and are installed in a mere 15 minutes. Don't know if my Bike Rack will attach to the Bumper properly yet. Hoping for the best considering the lack of oversight and quality of work noticed to date. More

No hastle As first time customers we were extremely impressed by the employees. They were friendly and accommodating. We had our car in for an oil change and As first time customers we were extremely impressed by the employees. They were friendly and accommodating. We had our car in for an oil change and tire rotation and the service was great. More

Great Service! The night key drop box is extremely convenient. Tom in service always seems to be present and available at all times. No complaints whatsoever! We The night key drop box is extremely convenient. Tom in service always seems to be present and available at all times. No complaints whatsoever! We'll return for our future service needs! More

Service Tom was very nice and I was in and out of there in less than an hour.He even wash my car for me. And explained everything that was being done to my ca Tom was very nice and I was in and out of there in less than an hour.He even wash my car for me. And explained everything that was being done to my car More

very nice Ferman was very helpful and fixed the problem for us We are very pleased with the out come thank you so much Shannon Striba We will come back again m Ferman was very helpful and fixed the problem for us We are very pleased with the out come thank you so much Shannon Striba We will come back again maybe to buy a car More

Great people to work with Although they couldn't find out what the problem was, they were very helpful and professional. They had my truck for two weeks and tried everything to Although they couldn't find out what the problem was, they were very helpful and professional. They had my truck for two weeks and tried everything to get to the bottom of the problem but without success. More

Excellent Fine except car pulls hard to the right. Everything else seems to be taken care of. There is no more knocking in the front suspension which has been g Fine except car pulls hard to the right. Everything else seems to be taken care of. There is no more knocking in the front suspension which has been great!! More

Value their advice I have used the Ferman service department almost exclusively since purchasing my Tahoe. I value their advice and know they are looking out for the be I have used the Ferman service department almost exclusively since purchasing my Tahoe. I value their advice and know they are looking out for the best interest of the customer and not try to sell you parts or service that you don't need. They explain the need for the service and give you an estimate on all work that needs to be performed, More