Ferman Chevrolet Tarpon Springs

I’ve been dealing with Jim Allison over the phone and will tell you it’s been nothing but exceptional. Jim is the consummate sales professional and your dealership is fortunate to have him on your staff. will tell you it’s been nothing but exceptional. Jim is the consummate sales professional and your dealership is fortunate to have him on your staff. His follow up has been great and even though I’ve never met Jim, he’s a PRO. I’m buying a pre owned BMW sight unseen and am comfortable doing this because of my level of trust in Jim’s presentation of the vehicle. I hope management congratulates Jim on a job well done. More

Always great service! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! More

The dealership was professional and treated me as a valuable customer. The car was as advertised and I was able to make the purchase valuable customer. The car was as advertised and I was able to make the purchase More

Took 3 months to determan my car was totaled! After saying they had ordered the parts to fix it as a cover up for taking forever After saying they had ordered the parts to fix it as a cover up for taking forever More

They always end up taking good care of me even if I'm sometimes upset at the time. Neal is great in the service center and has a lot of patience. Thank you all and you will continue to receive my busin sometimes upset at the time. Neal is great in the service center and has a lot of patience. Thank you all and you will continue to receive my business. More

Their service and customer service is second to no one. I will always use them to service my Corvette I will always use them to service my Corvette More

The service department does not seem to honor appointment times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done und times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done under extended warranty. After I made the appointment on the phone, the operator said not to forget to get my 40 point courtesy inspection. I made the appointment for a Tuesday at 9:15. I figured the repair would take about 3 hours to perform. I brought my truck in around 8:30. I asked the Service Rep when it might be done and was told it depends on how long the car before mine takes to complete. Wednesday we called the Service Rep to see if the truck would be ready that day. After 20 minutes on the phone we were told that work on the truck was not started, but still sitting in the parking lot. He said they may get to it Thursday. We asked for a loaner car, not an option. We then asked if we could pick up the truck and bring it back when the shop was ready for it, the Service Rep agreed. Friday I called Shannon at the dealership explained our issues. She eventually arranged to personally pick up our truck the following Thursday to have it serviced. She came to our house to get the truck at 9:30. The job was done and the truck returned to us at 12:30 that day. So the job took less than 3 hours, but the truck sat untouched for almost two days before we retrieved it and was not completed until 9 days after it was scheduled to be started. Furthermore, the 40 point inspection promised when I scheduled the appointment was not performed and the was a line item on the invoice for a courtesy wash which obviously was not performed. The work performed seems to have fixed the issues we had, so I give credit to the service techs, but the front office does not work smoothly. More