Ferman Chevrolet - Tampa - Service Center

Horrible service department and body work on my new truck!! I had brought my concerns regarding some body fit issues on my new Reaper Truck. My original appointment was with "Brian" in the service department on I had brought my concerns regarding some body fit issues on my new Reaper Truck. My original appointment was with "Brian" in the service department on August 4th. Even at that time he didn't seem very concerned about the issues with my truck. After two months of calls and supposed "lost parts", I finally took my truck in to have the wheel wells refit properly. I was given a loaner vehicle to drive while my $70,000 Reaper was being fixed. I was told it would take two days to properly attach the fender flares. Three weeks later I was finally told my truck was finished, as I was out of town for a week. When I returned the dealer had my truck for almost a month. The truck was immaculate when I brought it in. I had just had it detailed and it was spotless inside and out with just over 1,200 miles on it. When it was returned to me it was filthy!! Bird s**t, acorns, dirt, dust, boot prints on the leather interior and glue stuck to the side of the wheel well flares that were to be fixed. It appeared that they had even attempted to buff out their errors only to make it look even worse. There are scratches on the hood and the overall appearance it worse then when I dropped it off by far. When I brought these issues to the attention of my service rep Brian, he just said bring it back in and we'll have to look at it. Really!!! bring it back again!! I've been going through this process since August 4th and I get excuses and shoddy work from a Chevrolet Dealer??? Brian even admitted he knew about the glue on the wheel well flare but "thought they took care of it". I guess no one follows up with anything. Anyway, all I have received from Ferman Chevrolet's service department are excuses and sub standard work. I have bought several expensive vehicles from other Ferman dealers over the years and I have never been treated so poorly or had my vehicle trashed and returned in such horrible shape. Be warned, Brian in service will not give two sh**s about you or your $70,000 car or truck, if you can even get through to him or get him to call you back. You will get plenty of excuses when you do though...good luck, you'll need it!! More

H3 hummer Repair I waited over two hours for a quote for repair. The next day, when I came to pick up my Hummer, they tried to charge double the quote. I ask for the I waited over two hours for a quote for repair. The next day, when I came to pick up my Hummer, they tried to charge double the quote. I ask for the quote that I had signed and was told they didn't know anything about it. These people were extremely rude to me because I wasn't willing to pay the almost double charge. I was told that I would have to come back two days later because the service writer was out. These people, for the most part talked down to me from the time I first arrived at the dealer. I suppose I am too old at 68 years for them to be concerned with. I suppose I am breathging aire they would like to have for themselves I would Not recommend. Ferman to anyone. More

Avoid I don't recommend this dealership to anyone. Sales consultant are very friendly and act professional just to get you to buy a car however their servic I don't recommend this dealership to anyone. Sales consultant are very friendly and act professional just to get you to buy a car however their service department sucks! From service advisors to service manager they are all very rude, disrespectful and don't value their customers. Five years of owning my car I was never confident when needed to take my car their for service because no one their doesn't care about their customers or their customers service issues! More

What Sevice? I took my truck to Ferman for an engine problem. They gave me a quote and I authorized the work on Wednesday. I hadn't heard anything by Friday so I c I took my truck to Ferman for an engine problem. They gave me a quote and I authorized the work on Wednesday. I hadn't heard anything by Friday so I called Ryan Ronne, their service advisor. I called four times and left messages that were never returned. On Monday I went through the switchboard and got him. He said the parts were due (I was never told that parts weren't available) that day. No word, no calls accepted. I got the truck back on Wednesday, two weeks later. The first time I drove it it stranded me at Publix. More calls and messages to Ryan with no reply. I cannot imagine purchasing a car from Ferman and facing this nonexistent service. They are the worst. If you have to go here avoid Ryan Ronne. More

SUPERB SERVICE I just had the most wonderful experience with Ferman Chevrolet of Tampa. I had to take my 2014 VOLT up to Newberry, FL last week for a couple of fune I just had the most wonderful experience with Ferman Chevrolet of Tampa. I had to take my 2014 VOLT up to Newberry, FL last week for a couple of funerals. The night before I was to leave my vehicle started to STINK really bad. I checked everything I could and could not find the source. I had to drive all the way from Newberry to Tampa smelling that and then all week at work. I was going crazy. Within minutes of arriving at Ferman Chevrolet, they were able to determine that a SNAKE had crawled into my engine, and died. They removed the snake and cleaned the engine right away. From the service writer to the technicians, the absolute best people and the best service. This dealer is a WINNER. More

Service department Customer service stops once you purchase your vehicle. I was told different prices 3 times during my visit, had to watch the mechanic to ensure he was Customer service stops once you purchase your vehicle. I was told different prices 3 times during my visit, had to watch the mechanic to ensure he was doing his job, which I corrected him on tire rotation and filling my fluids up doing oil change. 2 days laters my "replace fluids" sign appeared. Stated I needed all new tires when I just had them replaced. And now, the is an electrical problem because my warning light came on. When I called to ask, took me all day to get a human voice, which was belittling. also states there is a diagnostic fee which applies to the charges to repair it, even though I have warranty? Doesn't make sense. I never had an issue with my car until I took it in to them. Cashier asked for lots of money and asks you to sign multiple papers, and when questioned she can't says she doesn't know. Trust was not earned. More

Worst service experience in 40 years- Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, a Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, after 1 1/2 hours, called to find out that service provider could not come due to police obligations, asked for another provider responded within the hour, 1130 finally changed tire, took truck to ferman to get tire plugged, 15 minute job, did not leave ferman till 206pm. If this is chevy idea of service go elsewhere, I would not buy another truck or car at ferman, buyer beware. More

Service Writer: Passive Aggressive and Shocking Behavior I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week an I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week and my son has to let it sit for 10 - 15 mnts before trying the ignition again. it also stalled on him while driving. He has had problem after problem for years with this truck. First problem with Mr. Sutton: he is highly passive aggressive. I mentioned to Mr. Sutton that we have had problems with this truck since it was purchased and he proceeded to read the dates and times the truck was serviced to demonstrate that they were only a handful, then asked if there were more problems than listed. I told him that the truck was taken to a private mechanic for many of the problems. His response was to look at my fiance and say, "Yeah, the truck must have been taken to a private mechanic." I could not see any other reason to read back the vehicle maintenance issues, than to make a passive point that he did not feel the problems were systematic. Regardless, a brand new vehicle that is driven less than 50 miles a week (to school, work, and home w/in a 4 miles of each other) should not have any problems within the first 4 years, let alone 10, other than the regular wear and tear. Bottom line, Mr. Sutton should have just said something sympathetic and then shut his mouth. Second problem with Mr. Sutton: when I mentioned that there are myriads of car forums that specifically discuss other Chevy Colorado truck owners with the exact same ignition problem, he responded, "If you look up any negative reviews about any merchandise, you will find it." This just pissed me off, because we were not searching for reviews, but a specific mechanical problem with our truck. Third problem with Mr. Sutton: When I asked if the truck stalling could possibly be linked to the ignition not working properly, he mistook this question to mean that I was inquiring about all of the recent recalls that involved Chevy vehicles stalling during operation. He immediately dove into a diatribe about how it was the owner's fault in those cases. His explanation is almost verbatim... You see, those ignition problems were caused by people having too many keys on their key chains and they were speeding down bumpy roads, as I myself like to do." "The weight of the keys and the speeding down the bumpy roads turned the key 30 degrees to the off position and all those people had to really do was just reach down and turn the key back on." My fiance and I were dumbstruck. We were confused as to why he was explaining this problem in this manner, because people have died due to this mechanical failure, the manufacture has accepted responsibility for the mechanical default, and the manufacturer has recalled the vehicles. So, why Mr. Sutton was placing the blame on the vehicle operators was an irresponsible and egregious notion to claim. And, are vehicles not made to drive through all kinds of conditions? I do not recall the victims of these ignition debacles driving down a dusty dirt country road towards their ranch home, but driving in regular traffic on an asphalt road. Egregious, just down right naughty of Mr. Sutton. Mr. Sutton desperately needs a Human Resource course and stat! We have already shared out experience with family and friends. I wonder if the dealership knows he is placing blame for a vehicle recall on the vehicle owners? We were shocked and disappointed. We will never do business there again. Apparently, the mechanics literally started truck and turned it off for over an hour to replicate the problem, to which it did not occur. My son still faces the same ignition problems at the same frequency. This is frustrating, but we will be taking it to our private mechanic. It is cheaper and more efficient. More

Saved our vacation We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were about 2 hours from our destination when we noticed our vehicle was making a funny sound from the wheel. Luckily On star pointed us to Ferman Chevrolet as the closest dealership. They were able to get us right in and fix our car while we ate breakfast. Everyone was very friendly and sympathetic to our issue. If we were not able to get in and get our vehicle fixed that day, it would have been tough to find someone on a Sunday to do the repair and hence we would have missed our cruise! If we lived in Florida, this would certainly be our dealership of choice. Bruce Noonan was our service advisor, he was great, and very friendly!!!!! Definitely recommend this dealership. More

Ferman would not do warranty work on my car. It was only a nail in the tire but they said I would have to pay first and be reimbursed. I don't understand this because once you get the auth from the company a nail in the tire but they said I would have to pay first and be reimbursed. I don't understand this because once you get the auth from the company that is as good as getting your money. Who cares if it that day or the next day! This is not the first bad experience with their service department which is why I did not buy my vehicle from them. I drove to St. Pete to get my tire repaired and they were very sorry it happened and even moved me to the front of the line so I could get to work. The manager was supposed to call me about this problem and didn't even bother!!! Our loyal Chevy family is FOREVER done with Ferman! GM will be getting an email about their terrible customer service today! More