Ferman Chevrolet - Tampa - Service Center

An we owe you visit at the time of our purchased we were given an WE OWE YOU voucher for some minor paint repairs and a complete detail of the vehicle. We took the vehicl at the time of our purchased we were given an WE OWE YOU voucher for some minor paint repairs and a complete detail of the vehicle. We took the vehicle in and told them we were in no hurry and to keep for as long as they needed. The afternoon we went to pick up our vehicle it was filthy. They didn’t replace they vinyl door guards and they were a couple of new dings on the vehicle. The exterior and interior were filthy so much dust and dirt. I do understand that road work was being done in front of the dealership but I don’t understand why my interior was so dirty it’s as if they left the windows or doors open while the did the repairs on the vehicle. Not a very good experience, I have left a few messages for the general manager and haven’t received a response to my complaint. I have been very happy with both purchases from Ferman. But this has really been a very disappointing experience. More

Not good I took the car in for a routine oil change. I picked the car up after hours only to turn it on and have a message that I am low on washer fluid come i I took the car in for a routine oil change. I picked the car up after hours only to turn it on and have a message that I am low on washer fluid come in immediately. I noticed a fresh oil on my driveway the next day only to realize it was coming from my car. Turns out they did not install the oil filter correctly and it was leaking. Not sure how you manage to screw up an oil change. Regardless, I am out a few hours sleep $20 in Uber transport and have to try to pressure wash the stains all over the driveway of my new house. More

Service was good. Service has been good. But the time it takes to get my car back has been terrible. Radio had issues and no updates avaliable from dealer has taken 2 w Service has been good. But the time it takes to get my car back has been terrible. Radio had issues and no updates avaliable from dealer has taken 2 weeks. With no ETA it is frustrating to say the least. Paying for a vehicle that i can't drive is not acceptable. More

Reset computer We recently had my daughter’s car towed to the dealer. They took excellent care of finding the problem and correcting the issue. Since the car was We recently had my daughter’s car towed to the dealer. They took excellent care of finding the problem and correcting the issue. Since the car was already in for service, I brought up to the service advisor a problem with the tire pressure sensor light. This problem is still occurring; therefore, resetting the computer to clear the code did not resolve problem. There is probably a sensor that is bad or is going bad. Not satisfied with this part of the service. More

Accident Repair I was involved in a recent accident and took my Traverse straight to Ferman Body Shop for the repair. I am a USAA member and immediately upon arrival I was involved in a recent accident and took my Traverse straight to Ferman Body Shop for the repair. I am a USAA member and immediately upon arrival I was introduced to Jorge and Frankie. nothing but positive comments for them Professional and courteous from start. Daily updates and an early completion date made for a good experience out of a not so good event. Appreciate their attention to detail. Highly recommend Ferman, and will use them to service. Just hope not to a rereat customer of the Body Shop. More

Wouldn't accept buy power card I wanted to pay for my son's tires as he is a college student. So applied for the buy power card to take advantage of the financing and a extra hundre I wanted to pay for my son's tires as he is a college student. So applied for the buy power card to take advantage of the financing and a extra hundred dollar rebate. Dealership said they could not run the card. The whole premise of apply for the instant financing is to use the card right away. Capital one assured me they could run the card as a card not present transaction. Dealer didn't know or didn't care. Manny in service did do a good job taking care of car. Dealer screwed me!! More

Service The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiti The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiting area set for customer to feel like home. More

Great service Service visit was fast and everyone was very helpful came in for service and a repair both were taken care up with no issues. I like the texting they Service visit was fast and everyone was very helpful came in for service and a repair both were taken care up with no issues. I like the texting they use to communicate with me. More

Waiting on us We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how long it would take. We were in and out in just a few minutes; job well done. Our salesman , Phil Goodpastor, even came out and said hello and reconnected with us after the sale. Most excellent -- that's why that is our SECOND Corvette from Ferman. More

Air Compressor warranty I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. More