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Ferman Chevrolet - Tampa - Service Center

Tampa, FL

3.8
666 Reviews

666 Reviews of Ferman Chevrolet - Tampa - Service Center

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March 14, 2018

It was great I had a very good experience at Ferman Chevrolet. The staff were very friendly. They did a great job servicing my car and they were quick. More

by SHREWSAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Taylor
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

Very Professional They reviewed the service that was needed and completed it in a timely manner. They discovered some potential problem and corrected them as well befo More

by Walt McKnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. Great to hear you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

oil change, 27 point inspection Overall, fast quick friendly service..very please, Would purchase another vehicle, in the future. One Chevy proud owner, never had a bad experience, T More

by FRABBZ24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeyad "Z" Altuama
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. Great to hear you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

Regular service - Oil Change Tire Rotation When I first got to the dealership for my 8am appointment, the exterior gates were locked and I couldn't get in. Eventually gates opened and I pulled More

by LSFOX58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emmanuel Robles
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 3.8 star rating. Great to hear you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

Ridiculous Wait Time I've had my truck serviced at Ferman's for 3 yrs & and never had a problem like this before. It took it in at opening to beat the backlog and it still More

by george.hamontree
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Merrick
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your rating you did not receive the level of service you excepted. I would appreciate the opportunity to speak with you regarding your experience and further assist you. Please contact me at your earliest convenience as I would like to discuss with you in further detail. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

Brian Woolery is the best! Brian is always so helpful and informative. He has been helping me for years with all my cars. I highly recommend him! He is a great asset to Ferman C More

by TLJARVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Woolery
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 14, 2018

BG Brake flush and pads change. Everything went well... I've been doing business with Ferman Chevrolet for 10 years. I have no complaints.. I will have more service done at Ferman Ch More

by Chris305193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Woolery
Mar 16, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 3.8 star rating. Great to hear you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 12, 2018

Good service Warranty issue on my torque converter , was in and out with great service. Gary and Kat helped me get a loaner while my truck was there , very helpful More

by lindabama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary was the service writer
Mar 12, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. Great to hear you had a great experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 09, 2018

problem still not fixed I took my Tahoe in to have the liftgate fixed. It was closing on its own. They replaced some parts and it worked for about two weeks now it is doing t More

by tahoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
gary in service
Mar 12, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on the rating you gave us, you did not receive the level of service you excepted. I do apologize for that. I would appreciate the opportunity to speak with you regarding your experience and further assist you. Please contact me at your earliest convenience as I would like to discuss with you in further detail. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

March 08, 2018

Great experience. I was greeted promptly and my service was completed in a timely manner. My service consultant was friendly and knowledgeable. I will be happy to retur More

by MONG.SHARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emanuel in Service
Mar 09, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. Great to hear you had a great experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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