Ferman Chevrolet - Tampa - Service Center

Oil change Always a good experience when I take my truck in. Service waiting room comfortable and clean. They always keeps you informed on the work that's bei Always a good experience when I take my truck in. Service waiting room comfortable and clean. They always keeps you informed on the work that's being done or if they find anything else. More

Redemption This is a follow up to a review I left last week. The service center redeemed themselves by fixing my car. While the situation was inconvenient and This is a follow up to a review I left last week. The service center redeemed themselves by fixing my car. While the situation was inconvenient and expensive, they did everything they could to make it a little easier on me. I was provided a loaner car since my car was in the shop for over a week and provided a slight discount since the problem wasn't addressed the first time I brought the car in. Brian did everything he could to try and make my experience positive, it's just frustrating that it happened. In addition to the car troubles I was having, I didn't appreciate being asked multiple times by the same person about buying a new car instead of getting my existing car fixed while trying to get the loaner car. I had enough stress for the day, and I didn't need to keep explaining myself to the individual that I wasn't interested in buying a new car at that time. I honestly think this service center is too busy for their own good. Customers aren't provided the good quality service the first time around because they are so overwhelmed with trying to please everyone. I should have been provided A+ service the first time around instead of having to reach out to a manager. I have had a Hyundai and a Mazda, both of which have busy service centers, but the quality of service received at those locations in comparison to Chevy is drastically different. Hyundai provides a car wash for every service appointment, while Mazda makes the experience more personal and offers coupons. Both of these things are small tokens of appreciation for a customer's business. More

Fastest oil change and tire rotation I've ever had I had Steven in the Service Department greet me at the car after I was checked in by another service department agent. He took down the information an I had Steven in the Service Department greet me at the car after I was checked in by another service department agent. He took down the information and did a quick inspection around the car and had me wait in the waiting room. The Wifi wasn't allowing me to be able to use it which was the only complaint, but the overall service was fast. I only waited about 35 minutes for the entire thing and had no problems afterward. More

Wonderful Experience Keith at Ferman Chevy in Brandon, along with all the staff i've came across, were pleasant and helpful. Sincere compassion really makes a difference. Keith at Ferman Chevy in Brandon, along with all the staff i've came across, were pleasant and helpful. Sincere compassion really makes a difference. More

45,000 mile check/oil change/ 27 pt check/service dept The tire indicator light not reset. NO huge deal unless you want to check your PSI. The indicator light is constant so do you just ignore it? It had b The tire indicator light not reset. NO huge deal unless you want to check your PSI. The indicator light is constant so do you just ignore it? It had been repaired prior and that service/resetting was listed on 3/24/18 appt. Today, day 14, my engine light is already on. I left a message mid morning for the supervisor of service, Brian Woolery I believe, and they closed at 7. Still waiting. Unless completely avoidable, my preference is anywhere but Ferman. (My advisor on 3/24/18, Merrick, was at least personable). Every other time I've left their service department with the afore mentioned advisor, as a female, I felt like my concerns were disregarded, questions unanswered, and I felt very patronized. I understand my questions weren't in car pray jargon, but I had to get a male family member on the phone to them him the same damn thing. I was left to feel like a bourdon and a an and a stupid schmutz asking for a print out the services done for that day. I have left in tears every time. I don't care if it were free.... I will never own another Chevy that requires certain services at the Ferman location. (I do realize there are other authorized dealers, but coordinating work, 2 kids, after school activities, or half your Saturday several times in 6 months is too inconvenient.) More

Great service and friendly team environment. Frankie and Jorge worked with me throughout my repair. They were very responsive and made sure I was a happy customer. Would recommend them to anyone! Frankie and Jorge worked with me throughout my repair. They were very responsive and made sure I was a happy customer. Would recommend them to anyone! More

Good customer service They were very thorough when it came to fixing my older 2008 cobalt and was very good on keeping me informed on what was going on. I would definitely They were very thorough when it came to fixing my older 2008 cobalt and was very good on keeping me informed on what was going on. I would definitely recommend Ferman Chevrolet in the future. More

Great Their understanding was the key.I got there their was expecting me. They call me to let me know what I want to do first Their understanding was the key.I got there their was expecting me. They call me to let me know what I want to do first More

Great service I've never been disappointed in the service department. Everyone is very courteous and respectful. They always make sure I'm satisfied before I leave I've never been disappointed in the service department. Everyone is very courteous and respectful. They always make sure I'm satisfied before I leave with my vehicle. More

the service center installed splash guards and a nose guard. Overall they did a good job but failed to re-install all of the screws in the passenger side front wheel. As a result I had to stop at another deal Overall they did a good job but failed to re-install all of the screws in the passenger side front wheel. As a result I had to stop at another dealer enroute to get 5 additional screws. More