Ferman Chevrolet - Tampa

Excellent Great personal and very professional it was great to be back with the same dealer and to have the same great experience with them again. Great personal and very professional it was great to be back with the same dealer and to have the same great experience with them again. More

Service Writer: Passive Aggressive and Shocking Behavior I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week an I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week and my son has to let it sit for 10 - 15 mnts before trying the ignition again. it also stalled on him while driving. He has had problem after problem for years with this truck. First problem with Mr. Sutton: he is highly passive aggressive. I mentioned to Mr. Sutton that we have had problems with this truck since it was purchased and he proceeded to read the dates and times the truck was serviced to demonstrate that they were only a handful, then asked if there were more problems than listed. I told him that the truck was taken to a private mechanic for many of the problems. His response was to look at my fiance and say, "Yeah, the truck must have been taken to a private mechanic." I could not see any other reason to read back the vehicle maintenance issues, than to make a passive point that he did not feel the problems were systematic. Regardless, a brand new vehicle that is driven less than 50 miles a week (to school, work, and home w/in a 4 miles of each other) should not have any problems within the first 4 years, let alone 10, other than the regular wear and tear. Bottom line, Mr. Sutton should have just said something sympathetic and then shut his mouth. Second problem with Mr. Sutton: when I mentioned that there are myriads of car forums that specifically discuss other Chevy Colorado truck owners with the exact same ignition problem, he responded, "If you look up any negative reviews about any merchandise, you will find it." This just pissed me off, because we were not searching for reviews, but a specific mechanical problem with our truck. Third problem with Mr. Sutton: When I asked if the truck stalling could possibly be linked to the ignition not working properly, he mistook this question to mean that I was inquiring about all of the recent recalls that involved Chevy vehicles stalling during operation. He immediately dove into a diatribe about how it was the owner's fault in those cases. His explanation is almost verbatim... You see, those ignition problems were caused by people having too many keys on their key chains and they were speeding down bumpy roads, as I myself like to do." "The weight of the keys and the speeding down the bumpy roads turned the key 30 degrees to the off position and all those people had to really do was just reach down and turn the key back on." My fiance and I were dumbstruck. We were confused as to why he was explaining this problem in this manner, because people have died due to this mechanical failure, the manufacture has accepted responsibility for the mechanical default, and the manufacturer has recalled the vehicles. So, why Mr. Sutton was placing the blame on the vehicle operators was an irresponsible and egregious notion to claim. And, are vehicles not made to drive through all kinds of conditions? I do not recall the victims of these ignition debacles driving down a dusty dirt country road towards their ranch home, but driving in regular traffic on an asphalt road. Egregious, just down right naughty of Mr. Sutton. Mr. Sutton desperately needs a Human Resource course and stat! We have already shared out experience with family and friends. I wonder if the dealership knows he is placing blame for a vehicle recall on the vehicle owners? We were shocked and disappointed. We will never do business there again. Apparently, the mechanics literally started truck and turned it off for over an hour to replicate the problem, to which it did not occur. My son still faces the same ignition problems at the same frequency. This is frustrating, but we will be taking it to our private mechanic. It is cheaper and more efficient. More

thank you for service the service i got was good, very happy overall with the service ended up walking out paying the price i wanted to pay because the dealers worked with the service i got was good, very happy overall with the service ended up walking out paying the price i wanted to pay because the dealers worked with me as much as they could... thank you More

Two thumbs up. This is my second buy at Ferman but countless visits for auto things. The folks there are very helpful and will work with you. My first buy was a good This is my second buy at Ferman but countless visits for auto things. The folks there are very helpful and will work with you. My first buy was a good experience and my second buy was even better. I will more then likely continue to do business with Ferman. More

Saved our vacation We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were driving straight through from Michigan for for an overnight stay in Florida and were catching a cruise ship the next day which was a Sunday. We were about 2 hours from our destination when we noticed our vehicle was making a funny sound from the wheel. Luckily On star pointed us to Ferman Chevrolet as the closest dealership. They were able to get us right in and fix our car while we ate breakfast. Everyone was very friendly and sympathetic to our issue. If we were not able to get in and get our vehicle fixed that day, it would have been tough to find someone on a Sunday to do the repair and hence we would have missed our cruise! If we lived in Florida, this would certainly be our dealership of choice. Bruce Noonan was our service advisor, he was great, and very friendly!!!!! Definitely recommend this dealership. More

Went in to trade in a 2013 VW GLI and purchase a 2014 Silver ado crew cab. Was offered a fair price for my trade in, but had a Chevrolet military price certificate. The price they offered was higher then Silver ado crew cab. Was offered a fair price for my trade in, but had a Chevrolet military price certificate. The price they offered was higher then the certificate said i would get the car for. Gave them an ultimatum for the price i was willing to pay and they said they would have to talk to the manager and get back to me. I waited 2 days then called back. Ernest Taylor said he still had to talk to his manager then would let me know. He never called back. Called back 2 days later and Ernest refereed me to Brian Schultz. Brian said he was not sure if they could sell it at that price and that he would have to review everything and call me back. I never received a call. I know the price I said i would buy at was probably $1,000 less then they would sell it for, but i was expecting a counter offer or at least a call back telling me they couldn't make the deal and an explanation why. They fact that I never once got a call back from the dealership tells me that they did not care about making a sale to me. This is the 2nd time I had a similar experience. other dealerships in the area had the courtesy to call me and let me know that couldn't make a deal but tried to find alternatives, yet Ferman Chevrolet failed to even make an attempt. When I look to buy a car in the future, Ferman Chevrolet will not be a dealership I will work with. More

The Best car dealership ever Wow everyone was fantastic all of the people worked with us we will be picking up our 2nd car next week. We bought 3 cars 3 years ago they were grea Wow everyone was fantastic all of the people worked with us we will be picking up our 2nd car next week. We bought 3 cars 3 years ago they were great then so we went back to buy two more this year. Freman is the best ever . More

Charles Cardo was wonderful, and extremely professional. He definitely went above and beyond to make sure that I left with the car of my dreams! His personality made my experience with Ferman a pleasurable He definitely went above and beyond to make sure that I left with the car of my dreams! His personality made my experience with Ferman a pleasurable one! More

2012 Chevy Sonic LT Love it! Beautiful Car, Beautiful People! Our Ferman Chevy experience was exceptional. The car has low miles, and the sales team was friendly and help Love it! Beautiful Car, Beautiful People! Our Ferman Chevy experience was exceptional. The car has low miles, and the sales team was friendly and helpful. Charles listened to my concerns, needs, and wants. He worked with us and delivered the best deal, which allowed us to drive home in our new car. More

2007 jeep the best experience ever buying a car.very fair and trusting I would recommend ferman to anyone looking for a honest deal .thanks again ferman!! the best experience ever buying a car.very fair and trusting I would recommend ferman to anyone looking for a honest deal .thanks again ferman!! More