Ferman Chevrolet - Tampa

Accident Repair I was involved in a recent accident and took my Traverse straight to Ferman Body Shop for the repair. I am a USAA member and immediately upon arrival I was involved in a recent accident and took my Traverse straight to Ferman Body Shop for the repair. I am a USAA member and immediately upon arrival I was introduced to Jorge and Frankie. nothing but positive comments for them Professional and courteous from start. Daily updates and an early completion date made for a good experience out of a not so good event. Appreciate their attention to detail. Highly recommend Ferman, and will use them to service. Just hope not to a rereat customer of the Body Shop. More

Wouldn't accept buy power card I wanted to pay for my son's tires as he is a college student. So applied for the buy power card to take advantage of the financing and a extra hundre I wanted to pay for my son's tires as he is a college student. So applied for the buy power card to take advantage of the financing and a extra hundred dollar rebate. Dealership said they could not run the card. The whole premise of apply for the instant financing is to use the card right away. Capital one assured me they could run the card as a card not present transaction. Dealer didn't know or didn't care. Manny in service did do a good job taking care of car. Dealer screwed me!! More

Service was good. Service has been good. But the time it takes to get my car back has been terrible. Radio had issues and no updates avaliable from dealer has taken 2 w Service has been good. But the time it takes to get my car back has been terrible. Radio had issues and no updates avaliable from dealer has taken 2 weeks. With no ETA it is frustrating to say the least. Paying for a vehicle that i can't drive is not acceptable. More

Great service Service visit was fast and everyone was very helpful came in for service and a repair both were taken care up with no issues. I like the texting they Service visit was fast and everyone was very helpful came in for service and a repair both were taken care up with no issues. I like the texting they use to communicate with me. More

Service The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiti The service I received it was better than what I expected. Very pleased with the service received. The atmosphere very comfortable and friendly. Waiting area set for customer to feel like home. More

Remember the word of mouth for great customer service I had bought my previous car there years ago. I went back a couple of months ago to try to purchase another car, but the sales person I had gotten was I had bought my previous car there years ago. I went back a couple of months ago to try to purchase another car, but the sales person I had gotten was not helpful, as soon as he pulled my credit he seem as if he did not want anything to do with me, he did not offer anything else or try to work with me and let me walk out the door no call back. After that I did not want to go back ever, but my significant other was bringing his truck in for service again. I recommended to go Brian Rabeau Srv Mngr, which I had taken my previous car there for service to him for 7yrs he was great and he rectified the issue with no hassle (love him). Brian recommended to see Zeyad Altuama in sales to purchase my car, so I gave it another try, which I am very glad I did "Z" was great he took his time with me he went out of his way to get me what I wanted, respectful, courteous, and very patient.I did not come in wanting something for nothing I had $4000 to put down I just needed someone to work with me. He did not look at the score he worked with the person. I would now definitely recommend my friends to go to Ferman Chevrolet in brandon to purchase car and for Service. I left happy. More

Disapointed I brought my car in for service.I asked for a loaner vehicle while mine was going to be in the shop for awhile .I was told at that time that they (the I brought my car in for service.I asked for a loaner vehicle while mine was going to be in the shop for awhile .I was told at that time that they (the dealer, Ferman Chevy), no longer has loaners for that purpose. I asked 3 separate people about the Policy and I received 3 separate answers. #1 Told me that it was because of a new policy that GM has passed on to the dealership #2 Told me that the loaners were getting to beat up, and as a result of that the dealer ( Ferman Chevy) was loosing money on the resale of those vehicles.#3.Told me that GM has a new policy in place where the only vehicles covered have to fall into a range of 3 years old , and or 30,000 miles to be eligible for a loaner. Ok so now who to believe here? This tells me that Ferman Chevy is clueless on their policies...if in fact it is even a policy. I had to leave my car overnight, and I now had to go get a rental car.At the rental car company, I was asked for a P.O. #.I was told that the dealer (Ferman Chevy) always provides a P.O. # for the rentals as the dealer would then pay the rental company for the vehicle.I called back to the dealer and asked if they were supposed to give me a P.O. # and I was told no. The rep told me that I had to pay for the rental myself, but that I could get a car at the same rate as the dealer could get. I told all of this to the renal agent, and he told me that he has never heard of the dealer (Ferman Chevy) ever doing that to anybody. He went on to tell me that they always provide a P.O. # and pick up the bill for the customer.Then the car rental went on to tell me that the cheapest vehicle they had was at a rate of $62 a day. I received my car back from Ferman Chevy the next day along with a bill or $941.The rental was $62, and $6 for the gas that I had to replace as well. This is complete nonsense , and ignorance on your part.You should provide loaners to your customers as a convenience to them. Yes, you will lose some of the value due to wear and tear of the vehicle.That is the cost of doing business. From a customers stand point that means a lot though.It will bring the customer back to you time, and time again. Then when it is time to buy a new car those same customers will return to you. I HAD plans to do that exact same thing with Ferman Chevy .Now because of your lack of customer service , I will go elsewhere. I will go where the customer is genuinely appreciated...In the mean time if you want to stay in business, I would make some observations from the others who are doing well because of their customer service. Also I would like to add that in the past the people working there have cleaned out All of my change , and my change holder from my console....Here's an idea..So now with all the money that you are saving from your non loaner policy, you can pay your thieves more money so they don't have to steal from your customers that you are running off in one way or another anyways...And yes ..I brought this up to a service rep, and he told me that he was sorry for my loss, and the next time that I return please clean out my console prior to dropping it off...This is something that I shouldn't have to worry about from a reputable dealer. I shouldn't have to consider stripping my car down of everything valuable prior to service More

Air Compressor warranty I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. I was very disappointed because the Air Compressor should have been warranted. They tried to show me a pinhole, that they said we had to pay for. More

Waiting on us We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how We needed a second set of keys for our slightly used Corvette purchased at Ferman Chevrolet in Tampa. We were told when to come, where to go, and how long it would take. We were in and out in just a few minutes; job well done. Our salesman , Phil Goodpastor, even came out and said hello and reconnected with us after the sale. Most excellent -- that's why that is our SECOND Corvette from Ferman. More

Time flies when you’re having fun. Z listened to our needs, found the best truck for us, then worked to get us their lowest price quickly. Met with Ms. Altuama briefly and she was ve Z listened to our needs, found the best truck for us, then worked to get us their lowest price quickly. Met with Ms. Altuama briefly and she was very personable and helpful. The gentleman that prepared our sales and finance documents had everything prepared and signed in less than 20 minutes. More