Ferman Chevrolet - Tampa

My experience was absolutely phenomenal I gave this dealership a 5 star rating because of the outstanding customer service i had received...Pedro and wayne literally did everything they coul I gave this dealership a 5 star rating because of the outstanding customer service i had received...Pedro and wayne literally did everything they could to get me into a new vehicle...I coildnt be any happier with tge service and i woild highly recommend this dealership to literally anyone.. More

Exciting Experience I had a 2014 Cruze which after the 60,000 miles was out of warranty. I had checked into purchasing an extended warranty and roadside service, but was I had a 2014 Cruze which after the 60,000 miles was out of warranty. I had checked into purchasing an extended warranty and roadside service, but was undecided. Then I received a letter from Ferman Chevrolet saying that they were looking for 2014 Cruzes last weekend. There were many incentives which were worth checking out. From the time I left my car to begin looking at the new cars until I walked out with my new car I was treated like royalty. Within 5 minutes of looking at new cars Nico from your Sales department approached me to ask if he could help me. I told him about the letter and asked whether it was really true. He answered that he knew exactly what I was talking about. Then he asked me to follow him into the dealership and introduced me to Ron. I gave him the letter that I mentioned to Nico. From that point on it was focused on how they could help me walk out as a satisfied client. BTW I have purchased 2 Cruzes from Ferman starting in October 2010 so I have been happy with this model. While in conversation with Ron, Nico informed us that he had just the car that he knew I would be happy with so he went to get the key for a test drive. Ron was very understanding of my needs and where I stood with a car out of warranty. I took the car (my favorite color - blue) on a test drive and loved it. Coming back into the dealership Nico began filling out the paperwork and took my 2014 Cruze next door for the trade in amount. After showing me the all the figures Nico and I came to agreement on the price which I was very happy with. Once all the paperwork was completed Michael from your Finance department introduced himself and we went to his office. He was very professional and had my interest at heart. Michael saw that I had gone through 60,000 mile warranty rather quickly and took it upon himself to provide an option for me to extend my warranty to 100,000 miles. Impressive! After signing all the papers I walked out with my new car!!! During the time that I was with Michael, Nico collected all of my belongings from my old car and placed them in my new car. He escorted me to my NEW car, synced my phone to the car and always asking if I had any other questions. Also, he took a picture of me with my new car which I’ve shared with family!! Never once did I feel rushed or coerced into making a decision!! I must let you know that I had a wonderful and exciting day and a NEW CAR!!!! Thank you, Tanya McNair More

BEWARE HORRIBLE CUSTOMER SERVICE Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. Get used to "we can't duplicate the problem so we can't do anything" and "you should call Chevrolet" DO NOT TRUST THEM to buy or service your vehicle. They treat you like they are doing you a favor to perform warranty work YOU PAID FOR. I was told today by The General manager (which I had to hunt down and ignored several calls and emails) that I should be happy that they gave me a loaner after 4 trips for the same issue and Basically told me to find a different dealer to service my car. Mind you because the issue happened while I was not there, in their mind it didn't happen and they cant do anything. When you pay the obscene amount for a vehicle that has a warranty is it crazy to expect that it works? Or is it crazy to think that a warranty should mean that when broke it gets fixed? Evidently, Ferman Chevrolet interprets this differently than I. The customer experience manager Tommy tried to help, and I hate that I had to name him here but I can tell when someone agrees with what you are saying but has to hold the line. I guess I am crazy. They have no idea how to communicate or the slightest clue about customer service. Do yourself a favor and drive the extra couple miles to a different place. More

Excellent Service Dept My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman f My 14 Chevy Cruze needed serviced, we had taken it to another dealership and wasn't happy with them so this is the 2nd time we have had it to Ferman for different problems and both times they have treated us very well and taken care of our car great. Would definitely recommend Ferman to anybody. They go the extra mile to make sure you know what is going on and why. Thanks for keeping us on the road. Dave L More

Respectful and Knowledgeable My husband and I were very pleased that we were able to find the car we wanted with a lower monthly payment and APR. Zeyad greeted us and made sure we My husband and I were very pleased that we were able to find the car we wanted with a lower monthly payment and APR. Zeyad greeted us and made sure we had quality service and used his resources to help locate a specific car. Mazin quickly retrieved the car and was helpful in all areas. This was our second purchase and we intend to return for future vehicles. More

Back for More! This is our second purchase from Ferman Chevorlet. We are extremely pleased with our salesperson, Marckell Johnson. Marckell was asked for by name aft This is our second purchase from Ferman Chevorlet. We are extremely pleased with our salesperson, Marckell Johnson. Marckell was asked for by name after our excellent experience the first time. Marckell worked with us to make the experience positive. We recommended the dealership to my wifes parents who have made themselves part of the Ferman family. Thank you! More

Great Easy and helpful purchase great salesman very professional car was as advertised thank for being honest and trustworthy will be back to purchase anoth Easy and helpful purchase great salesman very professional car was as advertised thank for being honest and trustworthy will be back to purchase another car in the future More

Return customer, great service! We bought a new car last year from Ferman Chevrolet, and decided to return to the same dealership to purchase two more vehicles this year. For our la We bought a new car last year from Ferman Chevrolet, and decided to return to the same dealership to purchase two more vehicles this year. For our last two vehicles purchased, Marckell Johnson assisted us. He was an excellent salesperson! We were treated wonderfully, and he worked very hard to get us the best deal possible! And if there were any issues, he made sure they were resolved quickly. We will definitely recommend this dealership to anyone looking to purchase a vehicle! And when it's time for us to purchase another vehicle, we will be returning to Ferman Chevrolet! More

Great Customer Service Mazin was great. After visiting 12 other dealerships, it was great to have a fun-spirited and knowledgable salesperson to deal with. Mazin was timely, Mazin was great. After visiting 12 other dealerships, it was great to have a fun-spirited and knowledgable salesperson to deal with. Mazin was timely, and we felt our business was important to this dealership, unlike others, where many times salespeople would disappear for lengths of time without any updates. Wayne Culver and Mazin took a great deal of time to speak with us about our options for a vehicle, even staying past closing, without having a deal on the table. This dealership has great customer service from the sales team and were able to get the price right for what we wanted. I left with a car that had the features I was looking for and at the price point I needed to be at. More

Deal worked out with the bounds I set. Went to the dealership on a last minute thought. Was sure we would not be able to get a good deal that we could afford. We chose the car according t Went to the dealership on a last minute thought. Was sure we would not be able to get a good deal that we could afford. We chose the car according to what we could afford. Told the salesman who I wanted to finance through, they listened to what I wanted. More