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Ferman Chevrolet - Tampa

Tampa, FL

4.7
6,019 Reviews
Ferman Chevrolet near Brandon is a Metro Tampa new Chevrolet, truck, and used cars dealer serving Brandon, Lakeland, Plant City, Wesley Chapel, Bradenton, Sarasota and St. Petersburg. Our goal is to become the #1 Chevrolet dealer in Florida by offering our Guests the best service, selection, value and straightforward pricing available. Contact Us today to see why more and more Chevy buyers are visiting Ferman first. Our full-service dealership also offers Chevrolet Service and Car Repair, Chevrolet Parts and Accessories as well as a Car Loan, Auto Lease and Finance Department to assist you with your auto loan and Chevrolet lease needs.
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9751 Adamo Dr

Tampa, FL

33619

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Showing 6,019 reviews

May 02, 2017

thank you thank you so much Thank you for listening and doing as promised. Thank you for caring and understanding my needs. I would like to thank Jason Wells for helping us get t More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wells
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Lynne for the great review and it was my pleasure in making everything work out for you. Very pleased to hear that you had a great experience at the dealership and also working with Jason and myself. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

May 19, 2017 -

Lynne responded

Tommy I can not thank you enough for all you have done. I LOVE my truck. After going to several other dealerships and talking to many on the phone JASON WELLS is the only one who listened to my wants and needs to make it happen. I highly recommencement Jason Wells to any one looking to buy a new Chevy. You wont be sorry. Thank you both so so much!

May 02, 2017

Loyal customer-unhappy with tire dept!!! I've always had good/decent service and interaction. Bought my Silverado 1500 brand new in 2015-got the tire warranty and the everything else warranty More

by Rachelfoy24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 02, 2017 -

Ferman Chevrolet - Tampa responded

Hi Rachel, First let me start off with that your tire warranty policy is a road hazard warranty and NOT a wear and tear policy. When you were in the dealership on 2/11/17 prior to any issues as far as nails in the tires it was recommended by your service adviser that you should replace all four tire based on tire wear which at that time the vehicle had 41,896.00 miles on that set of tires. You refused to pay for replacing the tires. On 2/20/17 with 42,140 miles just a little over one week later you returned to the dealership with nails in three of your four tires. The two front tires were replaced and covered by your tire warranty policy. The one rear tire (not two rear tires as you mentioned), that had a nail which was repair by patching the tire not plugging as per your warranty company. So on 2/20 the two front tires were replaced and the left rear tire was repaired. It was also noted on your invoice a repaired tire no longer carries the speed rating originally certified by the manufacturer. Then on 3/20/17 at 43,782 miles you returned to the dealership stating you felt a vibration at 70 MPH. At that time the tire balance was checked and also checked the road force on all four tires. Tires were balanced as needed and vehicle was tested within legal speed limits and no vibration was observed. You asked today why we couldn’t just replace the rear two tire. The one rear tire that we repaired as per your warranty policy was repair and the other did not have road damage. So you would have had to pay for the rear two tires which we offered to sell you the tires at cost and no labor to install them if you wanted to replace them which was recommended to you which you once again refused the service to be done to your vehicle. Your warranty policy did exactly what it was supposed to do. It does not pay for 43,782 mile normal wear and tear. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 27, 2017

Calming Gary V. and the service team at Ferman calmed my fears, put me in a loaner and helped transfer my mountain of swimming and school equipment. Gary kep More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Vogt, David
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Hello Beth, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us and working with Gary in service. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 22, 2017

Zeyad Altuama Zeyad was extremely knowledgeable and courteous. He went out of his way to help me select a vehicle that met my needs and price expectation. Additiona More

by Colorado2017
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zeyad "Z" Altuama
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Congratulation on your new Colorado. I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 21, 2017

buying car Made to feel welcome, not pressured and left to look on our own even though it took us a couple of weeks to decide on car. Had a comfortable waiting More

by Sharon
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Eyas
May 18, 2017 -

Ferman Chevrolet - Tampa responded

On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you had a great experience. Our goal as always is 100% guest satisfaction. If there is anything I can help you with going forward please don't hesitate to contact me anytime. Again thank you for the awesome review and being a part of the Ferman family. Tommy Farruggio Guest Experience Manager & Corvette Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 21, 2017

He listened! Working with Zeyad was truly the easiest vehicle I have ever purchased. He did everything just right! He listened to me as to what I wanted and he p More

by Karen A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Farruggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard (Service Advisor), Zeyad "Z" Altuama
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Karen, Congratulation on your new vehicle. I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. If there is anything I can help you with at any time please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 17, 2017

Maintenance Service was very good. I like going back because they have a history of the maintenance service they have performed over the lifetime of the car. More

by Robert M Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of the above.
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Robert. Very pleased to hear that you had a great experience at the dealership. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

April 17, 2017

GREAT SERVICE VISIT AS EXPECTED... SERVICE AND ADVISOR (RYAN) WHERE GREAT AS USUAL... ITS ALWAYS GREAT HOWEVER,.... WHEN I WENT TO PAY FOR VISIT YOUR CASHIER CARD READER WOULD NO More

by CAMARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan service advisor
May 18, 2017 -

Ferman Chevrolet - Tampa responded

Hello my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I am sorry to hear that you had a less than excellent experience. I apologize that you did not receive the level of service you expected. Unfortunate sometimes modern technology has a few glitches. I do apologize for the inconvenience. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

April 13, 2017

Surprisingly stress-free experience! We deliberately chose to visit Ferman's Adamo location on a Sunday afternoon, to avoid any pressure while trying to decide which type of vehicle I wa More

by Marianela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Coley
Apr 14, 2017 -

Ferman Chevrolet - Tampa responded

On behalf us all of us at Ferman Chevrolet of Tampa, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Pete. Enjoy your new car and please come visit us again soon! If there is anything I can help you with at anytime please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

May 18, 2017 -

Ferman Chevrolet - Tampa responded

Thank you Marianela for the great review. Very pleased to hear that you had a great experience at the dealership and also working with Pete. If there is ever something I may assist you with at the dealership please don’t hesitate to either call or email anytime me so I may personally handle any of your future vehicle concerns and make sure your experience lives up to the standards we have set here at Ferman Chevrolet of Tampa. Tommy Farruggio Guest Experience Manager Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Email: Thomas.farruggio@ferman.com

April 12, 2017

Repeat Customer The customer service here is what has kept me coming back for over 20 years. I have purchased 4 cars now with Ferman and will continue to do so in the More

by HyperChick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Winter
Apr 13, 2017 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating and for your continued loyalty and being part of the Ferman family. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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