Ferman Chevrolet - Tampa

I called prior to my arrival and stated I was leaving another dealership; can you guys beat them on a purchase of a new car and my trade? I gave all the info and he stated he would do up some paperwork w another dealership; can you guys beat them on a purchase of a new car and my trade? I gave all the info and he stated he would do up some paperwork while we're driving since we had our kids and it was 8pm. I arrived and he had done nothing. He took my trade to be appraised and he was insistent on me picking a car from his lot. I didn't want to get too far into a deal without knowing the cost of my trade because I knew I was upside down already. He refused, so I picked a car to satisfy him. Now that I gave them my trade for appraisal and picked a car, he still wouldn't give me what I asked for. He demanded my current monthly payment, my payoff, and wanted me to sign a credit app. I went in with a preapproval from my FCU so I didn't need to do a credit app and why do you need my monthly payment and pay off just to get an estimate on my truck for trade? Whatever, I give him my monthly payment and my pay off and I flat out refused to sign the credit app cause I already had a loan. He continues pressuring me and I said can you please take everything I provided you and give me the numbers. He continues with the credit app and I said my kids are restless, it's getting late, I provided you with everything you needed on the phone, I told you again everything you need in person and answered all your questions. can you please stop playing games with me and give me the bottom line so we don't waste each others time and I can buy a car and/or get my kids home. Finally, after an hour he presents this to his finance manager and brings back a sheet of paper with a hand written note from his finance manager stating this is for the cop that doesn't want to play any games and requesting a bottom line price. I ignored the horrible experience and the attitudes and rudeness and attempted to negotiate the terms. Once I began negotiating this he takes the paper and says you want to buy this or not, don't waste my time. At this point i felt disrespected with the whole experience and very upset with the outcome so far. I spoke with the finance manager and asked him why he would disrespect me like that by writing that note. Now I find myself in a verbal altercation with him just because I was hesitant to answer their questions and refused to sign a credit app. He was screaming and continuing to bring up my job as a law enforcement officer and throwing it in my face. The salesman asked what I do for a living, I didn't just go in there not throwing my weight around acting in any way as a cop. After the whole ordeal I attempted to speak to the finance manager about these issues and the little man behind the desk sat there gloating about how great his job is while yelling and dimeaning me in front of other people in the store. I told the finance manager I ALREADY HAVE A LOAN, i'm eager to do the deal and he tells me to shut up and threw me out. I took my family and went somewhere else and I'm glad I did. Yet upsey I even stopped there. My advice: Buy a car wherever the best deal is, even if its here. However, every word in this is the absolute truth. The reason they wouldn't just give me a price on my trade is because they are con artist and they wanted to con me into a deal I wouldn't be happy with. ALL I WANTED WAS A PRICE ON MY TRADE AND A PRICE ON THEIR CAR AND THEN THE NUMBERS ON PAPER AND HOW IT WOULD LOOK IN THE END. My wife contacted another manager the following day and he approved the deal i asked for over the phone to my wife and just asked for us to not give them a bad review. I turned it down, went somewhere else and I couldn't have had a better experience. More

This dealership has the same old school rip off philosphy in place. Let's mess with you, get as much money from you as possible and trick you into thinking that this is the only dealership with this vehicle in place. Let's mess with you, get as much money from you as possible and trick you into thinking that this is the only dealership with this vehicle. They want you to use their finacing, no questions and if you have other options, then they won't deal. Then after and only after raising questions on process, and called out on their mistake, they want to make it up by bending over backwards just for you, but not address the actual issue to begin with; just waiting for the next poor soul to walk in and get hammered. More