Ferman Chevrolet - Tampa

Mark Wilson The I bought a 2011 Camaro RS beautiful car Mazda Chevrolet set down and talked me into purchasing the warranty package associated with tires and rims The I bought a 2011 Camaro RS beautiful car Mazda Chevrolet set down and talked me into purchasing the warranty package associated with tires and rims when leaving the lot noticed there was a nail in the tire I was told by their service department just bring it back will take care of it , Took it into Chevy told me absolutely not we don't cover that not only do we not repair here but your car must sit for two days for a warranty can be approved . Not only did he tell me that the car was not covered but I was treated very rudely. Now keep in mind this car is supposed to be certified car so concerned I went ahead and had my tires checked out turns out the back two tires had dry rot not only that but the front brakes had to be replaced so I ended up having to pay for repairs to the car. The Mazda management understood I was going through this process as a customer I never received a call never received an apology or explanation on why the ball was dropped and I was paying more out-of-pocket for a car that is supposed to be certified. So now obviously I don't want to pay extra $85 a month on top of my car payment for warranty that doesn't exist or for a company who doesn't stand behind their product when I approached the finance officer who sold me the policy he told me that I had to fill out the cancellation form and send it in. I said okay thank you for understanding I asked what is my final price on my car for monthly payments now that I'm not having the warranty. He sends me an email you have to take that up with the bank basically tell me that's my problem not there's now I felt at that point as a customer sell me a product that you don't stand behind now I'm paying extra $85 a month for a service that they completely ignored and rudely treated me at the dealership as well as showing me the worst customer care service I have ever seen in my lifetime not even a call from management to express that a mistake was made I drove away a certified car with the nail in the tire and refused to even fix it . do you really want to buy a car from this dealership. I love my car love everything about it but I'll never forget how I was treated at Mazda ferman the worst I have ever seen in my lifetime More

Fantastic experience! I came in on the last day of the month. The sales consultant, Ernie Taylor, was friendly and knowledgeable! The sales manager, Brian Manning, was fri I came in on the last day of the month. The sales consultant, Ernie Taylor, was friendly and knowledgeable! The sales manager, Brian Manning, was friendly and worked diligently to get me the best offer! I left in the exact vehicle I wanted feeling happy and confident that I made a great choice by choosing to do business with Ferman. Great job guys! Thank you! More

2014 Chevy Equinox Lt I walked into the dealership on the 25th to look around for a new vehicle. I was greeted by Jose Inoa and he was very helpful and thorough with all th I walked into the dealership on the 25th to look around for a new vehicle. I was greeted by Jose Inoa and he was very helpful and thorough with all the information that I needed to know about the Equinox that I was interested in purchasing. I then called yesterday to make an appointment with Mr. Inoa to finalize the sale of my new vehicle. I arrived today and Mr Inoa was ready with all the necessary paper work and all the necessary information that we might of needed to move forward with the sale. I would greatly recommend the dealership, finance manager, Mr. Conner and sales manager Brian Manning and last but not least the salesman Jose Inoa. He was a pleasure to work with. Very honest and humble person. Sincerely yours Dale F. Ulman More

Worst service experience in 40 years- Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, a Purchased new Silvarado truck in 5/2014, had flat tire, called onstar referred to Chevy roadside assistance at 9am, promised service within 1 hour, after 1 1/2 hours, called to find out that service provider could not come due to police obligations, asked for another provider responded within the hour, 1130 finally changed tire, took truck to ferman to get tire plugged, 15 minute job, did not leave ferman till 206pm. If this is chevy idea of service go elsewhere, I would not buy another truck or car at ferman, buyer beware. More

Excellent Service Kori was outstanding when it came to getting us what we needed. I highly recommend this dealership and Kori if you are looking for a new or certified Kori was outstanding when it came to getting us what we needed. I highly recommend this dealership and Kori if you are looking for a new or certified used vehicle. More

My Chevy Experience I purchased a 2014 Malibu LS. Korian at Ferman Chevy made the experience very relaxing. Any question I had he answered and he did what he could to get I purchased a 2014 Malibu LS. Korian at Ferman Chevy made the experience very relaxing. Any question I had he answered and he did what he could to get me the best price possible. He is an asset to the Ferman team. More

Excellent Great personal and very professional it was great to be back with the same dealer and to have the same great experience with them again. Great personal and very professional it was great to be back with the same dealer and to have the same great experience with them again. More

Service Writer: Passive Aggressive and Shocking Behavior I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week an I took my son's Chevy Colorado to Ferman Cheverolet's Brandon Service Center for an ignition problem. The truck does not start 3 to 4 times a week and my son has to let it sit for 10 - 15 mnts before trying the ignition again. it also stalled on him while driving. He has had problem after problem for years with this truck. First problem with Mr. Sutton: he is highly passive aggressive. I mentioned to Mr. Sutton that we have had problems with this truck since it was purchased and he proceeded to read the dates and times the truck was serviced to demonstrate that they were only a handful, then asked if there were more problems than listed. I told him that the truck was taken to a private mechanic for many of the problems. His response was to look at my fiance and say, "Yeah, the truck must have been taken to a private mechanic." I could not see any other reason to read back the vehicle maintenance issues, than to make a passive point that he did not feel the problems were systematic. Regardless, a brand new vehicle that is driven less than 50 miles a week (to school, work, and home w/in a 4 miles of each other) should not have any problems within the first 4 years, let alone 10, other than the regular wear and tear. Bottom line, Mr. Sutton should have just said something sympathetic and then shut his mouth. Second problem with Mr. Sutton: when I mentioned that there are myriads of car forums that specifically discuss other Chevy Colorado truck owners with the exact same ignition problem, he responded, "If you look up any negative reviews about any merchandise, you will find it." This just pissed me off, because we were not searching for reviews, but a specific mechanical problem with our truck. Third problem with Mr. Sutton: When I asked if the truck stalling could possibly be linked to the ignition not working properly, he mistook this question to mean that I was inquiring about all of the recent recalls that involved Chevy vehicles stalling during operation. He immediately dove into a diatribe about how it was the owner's fault in those cases. His explanation is almost verbatim... You see, those ignition problems were caused by people having too many keys on their key chains and they were speeding down bumpy roads, as I myself like to do." "The weight of the keys and the speeding down the bumpy roads turned the key 30 degrees to the off position and all those people had to really do was just reach down and turn the key back on." My fiance and I were dumbstruck. We were confused as to why he was explaining this problem in this manner, because people have died due to this mechanical failure, the manufacture has accepted responsibility for the mechanical default, and the manufacturer has recalled the vehicles. So, why Mr. Sutton was placing the blame on the vehicle operators was an irresponsible and egregious notion to claim. And, are vehicles not made to drive through all kinds of conditions? I do not recall the victims of these ignition debacles driving down a dusty dirt country road towards their ranch home, but driving in regular traffic on an asphalt road. Egregious, just down right naughty of Mr. Sutton. Mr. Sutton desperately needs a Human Resource course and stat! We have already shared out experience with family and friends. I wonder if the dealership knows he is placing blame for a vehicle recall on the vehicle owners? We were shocked and disappointed. We will never do business there again. Apparently, the mechanics literally started truck and turned it off for over an hour to replicate the problem, to which it did not occur. My son still faces the same ignition problems at the same frequency. This is frustrating, but we will be taking it to our private mechanic. It is cheaper and more efficient. More

thank you for service the service i got was good, very happy overall with the service ended up walking out paying the price i wanted to pay because the dealers worked with the service i got was good, very happy overall with the service ended up walking out paying the price i wanted to pay because the dealers worked with me as much as they could... thank you More

Two thumbs up. This is my second buy at Ferman but countless visits for auto things. The folks there are very helpful and will work with you. My first buy was a good This is my second buy at Ferman but countless visits for auto things. The folks there are very helpful and will work with you. My first buy was a good experience and my second buy was even better. I will more then likely continue to do business with Ferman. More