Ferman Buick GMC – Wesley Chapel

Overheated engine after service I went to this dealer to get my oil change and to check an engine light that was on. They plugged it into their computer and found out it was the ther I went to this dealer to get my oil change and to check an engine light that was on. They plugged it into their computer and found out it was the thermostat. They asked me if I wanted the coolant to be flushed. I don't know anything about this, so I said no thanks, I think this was done recently by my mechanic. I don’t know this is important when you change a thermostat. If you are a service rep, then you must know that when you change the thermostat, a lot of coolant is lost (I found this all out later today). Therefore, you have to have it flushed and replaced no matter what. After getting ripped off with $320 for just a $40 oil change and $20 thermostat part (the rest $$ of course is labor, shop fees and who know what else), I drove off with a wet car (I asked for a courtesy wash, and they returned it to me all wet. They said, they don't dry it! One hour later, my car which has never ever overheated, starting to overheat. I called the dealer, but it was closed. BTW, I was reminded at least 3 times when I was there that they close at 4pm. I phoned my brother and he told me to go home, wait until the car cools down to check the coolant. Surprise! the coolant was all the way to the bottom of the container, way below the minimum line. I had to buy a coolant and used half of the bottle to restore it to its level. Tomorrow, I will have to do it again, and the day after too. I have no tolerance for this kind of businesses. What should I expect from a $320 work? A job well done, a good advisor, a good service. Please please don’t take your car to this dealer. They don’t really have the professionals to back it up. More

Great experience, no games! These guys made the new Denali Duramax purchase a breeze! Had a 3 year old model and just wanted a change. My wife thinks they made too easy. Not sure These guys made the new Denali Duramax purchase a breeze! Had a 3 year old model and just wanted a change. My wife thinks they made too easy. Not sure I’d go that far, but pretty close. This is our second Ferman GMC purchase but have had a relationship with the Tampa Harley Group and they rock also! Thank You More

Really Great experience I have been looking at different vehicles over the past 2 weeks trying to find specific features my wife requested, mainly safety and comfort with thi I have been looking at different vehicles over the past 2 weeks trying to find specific features my wife requested, mainly safety and comfort with third row seating. The Chevrolet Traverse 2019 was the front runner thus far. After spending some time at Ferman's huge selection of cars I was disappointed and was going to leave and buy the Chevy. After some research of vehicles in inventory Ron found a Red 2019 Buick Enclave Essence. We took a test drive and I was very Impressed with the ride and comfort of this car. We ran the numbers and I said I will be back with my wife tomorrow for her final decision plus she needed to also drive the Buick as well. On our return we drove the Enclave and she had a very big smile on her face. With the assistance of Ron and Rick this was one of the most stress less experiences we have ever had buying a new car. I know have a Very Happy Wife &HAPPY LIFE! Thanks to all. Regards, Joe More

Another easy Deal Replaced a company work truck with a Cargo Van. Ten minutes on the phone to locate what we needed, less than 1 hour at the dealership to handle the p Replaced a company work truck with a Cargo Van. Ten minutes on the phone to locate what we needed, less than 1 hour at the dealership to handle the paperwork. Easy peezie. More

Good custumer service I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only I always recieve a very professional attention from Mr Bmyke pardo, the cost of the service is reasonable, the facilities to expect very good. I only have my doubts about if in fact all the parts that are described are inspected because I found one of my brake lights More

Always a good experience Troy and the Service Department are exceptional. Always professional and quick to get the work done. We always have our GMC serviced here. This is our Troy and the Service Department are exceptional. Always professional and quick to get the work done. We always have our GMC serviced here. This is our second car purchased through Ferman and highly recommend them. More

Trusting, Honest, Integrity and Professionalism I have been a customer since 2015. I have owned and leased 2 cars through Ferman Wesley Chapel for myself and my son. I come back because this Dealers I have been a customer since 2015. I have owned and leased 2 cars through Ferman Wesley Chapel for myself and my son. I come back because this Dealership has people who are committed to high standards of excellent customer service in every Dept of their Dealership. I have dealt with Sales, Finance, management, accounting, Service teams and their call center. Over the years I am so very impressed with their service teams. Ty and Mike have been so great and helpful as well as the person who does the intake when you drive your car to service. All so very professional. All are excellent and have a personal and empathetic mindset to make sure you are cared for every step of the way no matter what you came there for. I had a recent experience with Rick Blankenship who helped me to buy my leased car and then about 5 days later helped me to lease another car after an accident. His expertise and guidance showed me the facts and figures so that I could choose what was best for me. He treated me with respect and empathy after my accident so that I could move forward. I leased a 2019 GMC Terrain that had many safety and high tech standards that I feel much more safe driving. Rick Blankenship has an expertise in his understanding of the whole aspect of buying or leasing a car. He understands his customers needs so they can make a decision based on facts and figures. The man in finance named Raphael was also very knowledgeable and an expert in finance and making his customers feel at ease. I felt well taken care of and understood what I was signing. I highly recommend Mr. Blankenship and the Ferman Dealership for their attention to Excellence! More

Excellent Experience Mayk in the Service Dept. provided Outstanding service, prompt intake and notification when my vehicle was ready. He promptly researched and resolved Mayk in the Service Dept. provided Outstanding service, prompt intake and notification when my vehicle was ready. He promptly researched and resolved a slight discrepancy and ensured I was taken care of. More

GREAT JOB I have worked with TY as my service rep for years now. I am so pleased with his level of service that I have stayed with Ferman Buick. He is great a I have worked with TY as my service rep for years now. I am so pleased with his level of service that I have stayed with Ferman Buick. He is great and knows how to help me out! More

Service on my Yukon I recieved very good service , thank you Service manager Warren , and Bill Small , GM , the service was very prompt, , and was given a loner car to g I recieved very good service , thank you Service manager Warren , and Bill Small , GM , the service was very prompt, , and was given a loner car to get home More