Ferman Buick GMC – Wesley Chapel

even though a deal was not reached. I was treated fair No deal was made but I was treated and with respect. maybe next time a deal can be reached. I will try again one day. No deal was made but I was treated and with respect. maybe next time a deal can be reached. I will try again one day. More

Customer satisfaction. I am completely satisfied with the Terrain and the purchase process. Ron provided sales and follow up information. Also, the receipt question was re I am completely satisfied with the Terrain and the purchase process. Ron provided sales and follow up information. Also, the receipt question was resolved by staff personnel. More

Great Staff I have dealt with many sales people over the years.Todd Benschneider at Ferman GMC on state route 54 in Lutz is the best sales person I have had the p I have dealt with many sales people over the years.Todd Benschneider at Ferman GMC on state route 54 in Lutz is the best sales person I have had the pleasure of doing business with. Todd takes great care of his coustomers before and after the sale !! He is great to deal with , so if your looking to purchase a vehicle I would highly recommend dealing with Todd!! Thx again for all of your help Todd. More

GMC car buying experience The biggest headache of buying a vehicle is the LONG process after the deal is struck. This was as quick of a process as I have ever experienced. Prio The biggest headache of buying a vehicle is the LONG process after the deal is struck. This was as quick of a process as I have ever experienced. Prior to the deal being struck, there was a bit of a 'cat and mouse' game going on but for the most part that was to be expected. All in all, my car buying experience was good and I would certainly consider buying my future vehicles from your dealership. I will recommend your dealership to anyone I know who is in the market of buying a vehicle. Job well done. More

Greed factor at Ferman Went looking for a Sierra as part of the %20 factory rebate promotion ("Summer Selldown"). Salesman Danny was pleasant and communicated with me mainl Went looking for a Sierra as part of the %20 factory rebate promotion ("Summer Selldown"). Salesman Danny was pleasant and communicated with me mainly via text to confirm stock, etc. Sales managers undervalued my trade significantly. Dick Norris, Ed Morse, and Eagle GMC had all offered me in the neighborhood of 21,500-22,500 for my trade - which is a bit low considering cars with more miles and not as pristine condition are listed at dealerships currently for 28-29k. Ferman offered me 18,500. So assuming that Ferman GMC was going to list my car accordingly they were trying to make almost $10k dollars off my trade. That is insane. I imagine if you aren't trading something they might try to get extra points on your interest rate to get additional profit that way. I won't do business with them and suggest that if you are in the process of trading something in to them get a few other appraisals just in case they are doing the same thing to you. More

Svc dept is either unwilling or unable to repair vehicle Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intend Service department is the worst. Don't expect to get anything fixed. The standard answer for everything is: "Vehicle operating to manufacturers intended specification". I don't believe that GM's intent was a poorly operating vehicle. Don't take your business or warranty issues here. You will be sorry! More

You're nothing but a number We were really disappointed in our overall experience. Our salesman was great to work with, but they made an honest mistake which we were willing to We were really disappointed in our overall experience. Our salesman was great to work with, but they made an honest mistake which we were willing to help correct, but they acted like it was a matter of life and death. Very dramatic folks. We really expected better customer service. More

Manager was very rude. The salesman seemed very confused- had difficulty locating the car we wanted and with the computer. The manager was rude and aggressive. I felt s The salesman seemed very confused- had difficulty locating the car we wanted and with the computer. The manager was rude and aggressive. I felt so uncomfortable with this person that we walked out. Fortunately we drove directly to another dealership in town and were able to purchase the exact same car for $400 less. More

NEVER AGAIN BUYING FROM HERE. We went here to purchase a car, we informed them we are pre-approved through our credit union 100% so it is or should be a No Brainer then, WELL, lol, We went here to purchase a car, we informed them we are pre-approved through our credit union 100% so it is or should be a No Brainer then, WELL, lol,,not even that is easy anymore when your dealing with a finance guy that has greed on the brain and puts that before a customer, a sale and even one of his salesman. It is SAD. All we wanted was to purchase that car we called in about, already agreed on a price, saw 23 good and clear pictures of it on Autotrader and loved it, took a Bank draft there for the full amount and i will be darned, it was still not good enough, the finance Mang. says o, come on, give me 5 min and allow me to at least try and save you some more money by putting you through MY Banks. LOL, Come on,now, really?, that 5 min went into 45 min sitting there waiting, which went into *I will call you tomorrow with the results* (And then shotgunning our credit and lowering our score even more by sending us to many different banks (WHICH WE SPECIFICALLY ASKED HIM NOT TO DO) and remember, we already had a bank draft for the full amount in hand already. Well tomorrow went into 2 days and then into 3 days and no return calls from that Finance Mang. after we called him 6-9 times in 3 days leaving voice messages with NO Return calls from him at all until i was forced to be the Bad Guy and leave him a nasty voice message on day 3 as to if no return call today from you, i will hit the reviews and call your boss. All this time we have the car in our possession but our draft and paperwork sits on his desk awaiting his promise to save us money by getting us financed through his banks. What a disrespectful, greedy finance mang. I will say that we have purchased our last car ever from these folks because of that finance Mang. not even returning our 6-9 calls in 3 days, then finally we get him on the phone on day 3 and his excuse was *I was in a meeting, sorry*, lol, no problem bro, you just cost your salesman another sale that my wife was gonna purchase this week also from them. I would hope that this finance mang. is able to realize that he almost also lost this sale as well due to his unprofessional and uncaring as well as lack of any attention at all to us as customers. I bet he couldn't care less. The Salesman was great though. AGAIN, OUR SALESMAN WAS GREAT THOUGH 100%, TY SAMMY More