Ferman Buick GMC – Wesley Chapel

Great dealership, great sales and service. Great building and waiting area. Coffee, tea and snacks provided in waiting area. Kids area is available as well. dealership, great sales and service. Great building and waiting area. Coffee, tea and snacks provided in waiting area. Kids area is available as well. More

Excellence TY, provided excellent service and vechile running great. He understood exactly what car needed and expected time to finish vechile, on time fashion. TY, provided excellent service and vechile running great. He understood exactly what car needed and expected time to finish vechile, on time fashion. Thank you. More

Acadia Lease The sales person was very helpful and answered all the questions we had. They also made us feel comfortable while we were waiting. Overall, it was a g The sales person was very helpful and answered all the questions we had. They also made us feel comfortable while we were waiting. Overall, it was a good experience. More

Excellent customer service and honest! After having a few bad experiences at other dealerships. We decided to look at a car I found online at Ferman Buick GMC in Lutz. It was a little out o After having a few bad experiences at other dealerships. We decided to look at a car I found online at Ferman Buick GMC in Lutz. It was a little out of our way, but it was well worth the drive! Tony Parrado was the salesperson that helped us and he was wonderful! He was very honest and taught us a lot about the vehicle before we even decided to buy it. During our experience we also met Luke, the General Sales Manager. He was very nice and explained some questions we had. The vehicle was priced at a fair price and better than any price that we found online. After we purchased the car, Tony took the time to help us set up On Star, program my garage door opener, and showed me how to link my phone to the car. He also, walked us through how everything on the car worked! I could not have asked for better people to work with! Thank you Tony and Luke! More

Mission Accomplished Routine oil change/tire rotation/PM handled promptly and expertly. Service advisor Matt even went over tire wear analysis to help me fully understand Routine oil change/tire rotation/PM handled promptly and expertly. Service advisor Matt even went over tire wear analysis to help me fully understand tire life. More

New Truck Purchase There was no sales pressure. The staff was very polite and the whole process took alot less time than any vehicle purchase I have done in the past. There was no sales pressure. The staff was very polite and the whole process took alot less time than any vehicle purchase I have done in the past. More

Easy,pleasant, fast This dealership really hires people willing to go the extra mile for the customer. Everyone we have worked with within the dealership has been outsta This dealership really hires people willing to go the extra mile for the customer. Everyone we have worked with within the dealership has been outstanding . A friendly greeting and a genuinely sincere interest in trying to match the car with the client and then the service agent to the car and client . It just makes for a great experience. More

OUSTANDING EXPERIENCE The entire staff was fantastic. Our sales consultant Barry Brooks was remarkable. Highly Recommend. We came in late in the evening and they stayed the The entire staff was fantastic. Our sales consultant Barry Brooks was remarkable. Highly Recommend. We came in late in the evening and they stayed there so we could pick up our new Arcadia. It was delivered as promised. Our experience was one of the best. The service department was is a five star. More

Worst Experience Ever They confirmed my appointment and the vehicle I was coming to see that morning. When I arrived after driving almost an hour they had sold the vehicle They confirmed my appointment and the vehicle I was coming to see that morning. When I arrived after driving almost an hour they had sold the vehicle and were extremely rude to me. They did not offer any type of help after this. I left and went to another dealership with much better service only a short drive away. If I was able to give them a negative star rating I would have. More