Ferman Buick GMC – Wesley Chapel

Kind of pushy When I stopped there Saturday morning I wanted to look at the GMC Terrains, Acadias, and Ford Edges. The saleman came out in a timely fashion and I sp When I stopped there Saturday morning I wanted to look at the GMC Terrains, Acadias, and Ford Edges. The saleman came out in a timely fashion and I specifically told him just that. He said OK and started showing me the Terrains and Acadias. When some time went into this I reminded him that I wanted to go to Parks Ford and at least look at the Ford Edge. We continued on looking and driving an Acadia. When we got back from test ride I reminded him again I wanted to go look at the Edge. Again, in the showroom we went. Long story short, I was never given the simple respect I asked for in the very beginning and never got to go see the Edges. I settled on an Acadia which is a very nice car and I'm happy with it but I wanted to at least go look at the Edge. Other that that, everything else very well. More

Usually a great experience, not this time though The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual stand The service center in this dealership is usually a very thorough, friendly and personable experience. This last visit was way below their usual standards. We went to have them remove a nail from our tire, change oil and rotate tires. After waiting in the waiting room five hours. Our tires were obviously not rotated and when we brought it up to the service technician staff. They were resistant and argumentative. This is not what we are use to dealing with. Fortunately, the service manager was alerted and he obviously knows the customer should be his primary focus. He immediately told the technician to rotate the tires. Leaves me to wonder to how many customers they been dishonest to. Telling customers they have performed a service and have not actually done it. In this occasion and the past, damage has been done to the bottom of the vehicle lifting up the vehicle for service. Fortunately, they did replace the damage part on our last visit. Frustrating that we noticed they damaged it again. We have also had to deal with a slow oil leak that it took the service technician several visits to finally find. Not all has been bad, the actual service advisors all have been very professional, accommodating and informative, but overall we are less than satisfied with the service technicians. I hope that it does improve and we don’t have to go somewhere else for service to our vehicle. More

Great Service Ty was quick to identify issue and specify turn around time. Issue resolved, great representative. I will consider another vehicle through Ferman when Ty was quick to identify issue and specify turn around time. Issue resolved, great representative. I will consider another vehicle through Ferman when the time comes based on great experience. More

New car Loved the customer service . Everyone was exceptional. I would shop for a car there again. From the minute I stepped foot on the lot, it was perfec Loved the customer service . Everyone was exceptional. I would shop for a car there again. From the minute I stepped foot on the lot, it was perfect. More

Quick, efficient service Very professional. I always have the same service tech assigned to me that oversees the process, Ty. Answers questions, is pleasant and I don’t have t Very professional. I always have the same service tech assigned to me that oversees the process, Ty. Answers questions, is pleasant and I don’t have to wait long for my car. More

Headlight Bulb Replacement Service was quick, with very good communication. I received my car back same day. Steve and Ty are always a pleasure to work with when I need servic Service was quick, with very good communication. I received my car back same day. Steve and Ty are always a pleasure to work with when I need service to my LaCrosse. More

Im sorry, but I have not used your service center Saw your ad on the internet, came in saw the Vehicle, liked the price....drove it home. Really an easy process and the salesman was very helpful..... Saw your ad on the internet, came in saw the Vehicle, liked the price....drove it home. Really an easy process and the salesman was very helpful.....Thanks! More

World-Class Customer Service From the moment I arrived I experienced first class customer service. I spoke with Tony Parrado over the phone prior to my visit. He was very informa From the moment I arrived I experienced first class customer service. I spoke with Tony Parrado over the phone prior to my visit. He was very informative and knowledgeable about the Buick Encore, this gave me confidence I was speaking with the right dealership for my upcoming purchase. Once I arrived Barry Brooks and Mike Gledhill greeted me and had the exact model I was interested in ready for a test drive. The teams professionalism, product knowledge and genuine concern to meet my needs and wants in a vehicle was superb. They listened to what I wanted and explained all the features and add-ons I wanted, at an amazing deal. The entire staff is very courteous and helpful. I came back a few days later to purchase the Encore, the safety ratings and value for the luxury built in every Buick was worth the effort in researching the subcompact SUVs in the market. Mike G. was able to get the exact color and features I wanted and had my new Encore ready when I came back to finalize my purchase. Buick's incentives and Ferman's dealership offers beat all other competitors. I then worked with AJ Leppla in finance who secured an interest rate lower than the going market rates because of the great relationship they have with so many lenders, this speaks volumes to me and showcases how Ferman's Dealership and their team built their reputation as an outstanding company. I love my new Encore Sport Touring, I felt so secure with driving in the torrential downpour of rain the other day when I could barely see I still felt safe and it proved to be worth the investment. On behalf of myself and family I want to thank Mike, Tony, Barry, and AJ for your outstanding customer service and being fully attentive through out the whole process. I will be more than proud to recommend Ferman's Dealership and their amazing staff. Thanks again, Jenny Surles More

Leasing Tony and Mike have been very accommodating to me in leasing my Buick. They have answered all my questions. Stellar customer service! I highly recommen Tony and Mike have been very accommodating to me in leasing my Buick. They have answered all my questions. Stellar customer service! I highly recommende Ferman and their sales team. More

Used car purchase Sales department was excellent. Problem was with finance. Kept me waiting for 1 hour. Wrote finance contact at 6%. Found out later that day that there Sales department was excellent. Problem was with finance. Kept me waiting for 1 hour. Wrote finance contact at 6%. Found out later that day that there is a Certified Sales Event going on with 1.9% financing for qualified buyers. I know I'm very qualified. When I try to get explanation they don't return my calls. More