Ferman Buick GMC – Wesley Chapel

Caring custormer service I gave the highest rating according to dealerships/salesman/& ability to perform their Duty with care and get the job done and very entertaining with I gave the highest rating according to dealerships/salesman/& ability to perform their Duty with care and get the job done and very entertaining with good refreshment drinks while you wait. And most of all patient in choosing what's best for you. More

Third Visit Typically deal with Troy. He was out. Ty handled my issue. He was very condescending and vague. When I had my service in July it was discovered that a Typically deal with Troy. He was out. Ty handled my issue. He was very condescending and vague. When I had my service in July it was discovered that a replacement part was needed for my infotainment system. Apparently this part was ordered and I was never notified that it had come in. It was sent back. Ty stated to me “I know they sent you a post card cause they always do, did you not call to check on the part. You know it’s your responsibility to do so “ More

Overall happy with service Happy with service. Car looks great. Timeline to fix was accurate. Cost was fair. Better customer service/communication is needed. Was told could get Happy with service. Car looks great. Timeline to fix was accurate. Cost was fair. Better customer service/communication is needed. Was told could get a shuttle home when dropped off car. Was asked To call the day of an hour in advance to set up. Did that. Then told shuttled won’t get called till I arrive. Then waited over 50 min when I was told it would be 30. Finally had to find my own way home. More

Five star Fast and friendly Keep you in the know Daily status up dates Rental cars on property The new building is easy to find and very clean. Fast and friendly Keep you in the know Daily status up dates Rental cars on property The new building is easy to find and very clean. More

Easy and professional I was in an accident. Geico sent me to Ferman Collision. The facility was spotless. The coffee was awesome. I was able to turn in my car get a rental I was in an accident. Geico sent me to Ferman Collision. The facility was spotless. The coffee was awesome. I was able to turn in my car get a rental in about 30 min Max! I returned a few days later and again same precision. My cars repair was finished. One small detail was missed. I brought it to the teams attention and it was corrected in minutes. I was really pleased with my experience. More

A little long, but I was please with the service No thanks u have a great day love you,and see guys soon I enjoy the dealership and all the wonderful people who work there, until next time thanks for No thanks u have a great day love you,and see guys soon I enjoy the dealership and all the wonderful people who work there, until next time thanks for the love. More

Efficient The service department did the warranty work necessary to keep her car on the road and safe. They price matched the other work necessary too. The service department did the warranty work necessary to keep her car on the road and safe. They price matched the other work necessary too. More