Ferman Buick GMC – Wesley Chapel

Still don’t have the car yet I can’t give any word on how the car looks yet, since it’s been rescheduled 4 times. Because of this, my review is based only on timeliness, and not o I can’t give any word on how the car looks yet, since it’s been rescheduled 4 times. Because of this, my review is based only on timeliness, and not on the quality of the service yet. My car was supposed to be done on the 3rd, then it got moved back to the 8th, then the 11th, then the 14th, and now the 15th. I’m particularly bothered by it because I called Samantha on the 13th to see why my car was taking so long (since I have to pay daily for a rental) and why my car is over a week overdue, and I asked her if she could promise me it would be done on the 14th, and she did, and my car is still not finished. I’ll definitely wait to see my car once it’s completed, but unless it is the most stellar work I’ve ever seen, I certainly would not recommend to anyone. More

Collision repair Never got update calls unless I initiated them. Had my car for nearly 3 weeks costing me $300.00 in car rental above what Allstate paid. Had to brin Never got update calls unless I initiated them. Had my car for nearly 3 weeks costing me $300.00 in car rental above what Allstate paid. Had to bring car back for inadequate repair only to be accused through insinuation that damage occurred after I picked up the car. One of my backup sensors is recessed and constantly beeping while in reverse. This is on the bumper you removed and replaced. A call from a supervisor would be appreciated. More

Service Any issues that arose during the process of getting my vehicle fixed were well handled by the manager. Parts were not in shop so I was told they would Any issues that arose during the process of getting my vehicle fixed were well handled by the manager. Parts were not in shop so I was told they would call me when the parts came in but never called me. Was never given explanation why. Called the manager and he made sure I was scheduled for the next available day and time. More

Excellent service Very fast service and good customer service. Definitely will go back if needed. Contact was easy and fave updates on the work progress. Alliances they Very fast service and good customer service. Definitely will go back if needed. Contact was easy and fave updates on the work progress. Alliances they have work perfectly More

Lease new Buick Tony and Luke made the car buying experience so easy. I felt as if they took care of me like they would their own family. Tony helped me find a perfec Tony and Luke made the car buying experience so easy. I felt as if they took care of me like they would their own family. Tony helped me find a perfect car for my family. I have no doubt they helped me get the best deal in town as well. More

Everyone was very courteous and efficient. I had no trouble at all from the time I brought the car in to picking it up 2 days later. Everyone was courteous and helpful. The work on the car was I had no trouble at all from the time I brought the car in to picking it up 2 days later. Everyone was courteous and helpful. The work on the car was perfect and done in a short period of time. It was nice to be able to pick up the rental car there and drop it off there too. More

Good service Took our enclave in for its regular service, had our AC checked out. Service was prompt and Steve was great to work with. Have always had good service Took our enclave in for its regular service, had our AC checked out. Service was prompt and Steve was great to work with. Have always had good service More

My new Denali It was truly a pleasure to do business with the Ferman group from the time I entered the dealership . First time doing business with them but not the It was truly a pleasure to do business with the Ferman group from the time I entered the dealership . First time doing business with them but not the last time thanks to the Ferman group love my new truck More

Service The service was fast and reasonably priced. I will be back for future service on my vehicle. Please continue to send out coupons which makes the prici The service was fast and reasonably priced. I will be back for future service on my vehicle. Please continue to send out coupons which makes the pricing even more affordable. More

Thank you I appreciate the accommodation to help speed things up as I was a distance from the dealer. Quick response via texts which was my preferred method o I appreciate the accommodation to help speed things up as I was a distance from the dealer. Quick response via texts which was my preferred method of communication. More