Ferman Buick GMC – Wesley Chapel

Professional and on time as promised Came in for the regular first oil change and safety inspection. Was surprised this came with a courtesy free car wash which was desperately needed si Came in for the regular first oil change and safety inspection. Was surprised this came with a courtesy free car wash which was desperately needed since we had just returned from a trip through the mountains. Everyone was very professional and the vehicle was returned in the time frame promised. More

Service was great. Work performed in body shop was good, but not great. Paint work on main surfaces look good, but not on edges. Fit of new parts is not g was great. Work performed in body shop was good, but not great. Paint work on main surfaces look good, but not on edges. Fit of new parts is not great. More

Good experience I enjoyed my experience and Carlos was very personable and they worked with me on the payment. Took over an hour of waiting to get to financing but t I enjoyed my experience and Carlos was very personable and they worked with me on the payment. Took over an hour of waiting to get to financing but they were selling several cars. More

Phenomenal customer service Took my Enclave their for maintenance and was very pleased for the moment I pulled in. My service manager was Troy, and I will see him every time I c Took my Enclave their for maintenance and was very pleased for the moment I pulled in. My service manager was Troy, and I will see him every time I come back!!! More

A bit confused do to some sort of communication breakdown When I watched other customers bring their vehicles in after me and get serviced first, I realized something isn't right. I had an appointment, guess When I watched other customers bring their vehicles in after me and get serviced first, I realized something isn't right. I had an appointment, guess there was a mix up on the service writers end. When I spoke up, they figured it out and took care of my vehicle promptly. More

Oil change This was my first service visit with Ferman Buick GMC...I could not have a better service with Troy. He was not only helpful but made me feel welcome This was my first service visit with Ferman Buick GMC...I could not have a better service with Troy. He was not only helpful but made me feel welcome and cared for....he made sure I had my oil changed even when booked by working me in on another date that worked perfectly! I am new to the Buick Family but I am happy to know that I do not only love my car but the service I have received. Thank you Troy! More

Quick, efficient service. Friendly none aggressive staff Came in for an oil change and checked out the new Encores. No pressure sales, and very informative staff. Love the free wash and vacuum. Came in for an oil change and checked out the new Encores. No pressure sales, and very informative staff. Love the free wash and vacuum. More

Great job Never liked car dealerships or car services at a dealership but it was the best service I’ve ever gotten. Thanks for the hard work. Never liked car dealerships or car services at a dealership but it was the best service I’ve ever gotten. Thanks for the hard work. More

Excellent Service Quick fast and professional service experience. Troy provide text message updates, along with delivering the vehicle in the estimated time projected.t Quick fast and professional service experience. Troy provide text message updates, along with delivering the vehicle in the estimated time projected.this was overall excellent experience. More

VW body work Hennie and Ashley were great to work with. They kept me up to speed about the status of my car. The car looks great again. Thank you very much. Sorry Hennie and Ashley were great to work with. They kept me up to speed about the status of my car. The car looks great again. Thank you very much. Sorry if I spelled your names wrong. More