Ferman BMW - Service Center

Very professional and attractive Great customer service Omg too much wording I liked the servicing experience Omg too much wording I liked the servicing experience More

It was very smooth and easy. My salesman had everything ready and Lea helped me understand all the features of my new car. My salesman had everything ready and Lea helped me understand all the features of my new car. More

Professional and non- aggressive approach to show me a new car I consider that I was made a good offer for my trade in new car I consider that I was made a good offer for my trade in More

Everyone at the dealership is very attentive the moment you pull up for service. When I got out of the car the young lady welcomed me by Name! They made me feel special. you pull up for service. When I got out of the car the young lady welcomed me by Name! They made me feel special. More

Nick Hawk is awesome! !!! We get service at Ferman BMW because of Nick and his customer service and always getting us in when we have a car situation !!! We get service at Ferman BMW because of Nick and his customer service and always getting us in when we have a car situation More

Great He is friendly, takes care of everything in a timely manne He is great to work with timely manne He is great to work with More

Honestly, some good and some bad. Had an issue while under warranty and my service person never followed up (different rep). Also, when I was purchasing my car, the salesman never fol Had an issue while under warranty and my service person never followed up (different rep). Also, when I was purchasing my car, the salesman never followed up with me...didn't really seem to think I was ready to buy. So, I went to Tampa and purchased my car--even tho I live in Clearwater. More

Jamie always goes above and beyond to make my experience the best possible all the way around the best possible all the way around More

Brought the car for check engine light which was emissions related while the car is still under emissions warranty! I also asked if there is any recalls that needed to be done. They Completely ignor emissions related while the car is still under emissions warranty! I also asked if there is any recalls that needed to be done. They Completely ignored the issue that I came for and just turned off the check engine light and finished the recall! He trying to tell me that I need to do something else before fixing emissions issue that is under warranty which is completely nonsense! He was very rude and was putting me on spot in front of other customers and Ferman employees something like testing my automotive knowledge! Worst experience in my life! I have complained to BMW USA headquarters about him that same day by calling them and filling a complaint. Never heard from anyone since then. Sure enough very next day check engine light came back. He lied to me that he ordered parts for recall and particle filter sensors 5 days prior to me picking up the car! So when I picked up the car he had the paperwork already prepared saying how I declined additional work which was never communicated with me! Bad business, very bad. I would not even let him work for KIA dealership not to mention BMW! He needs to get his attitude corrected because it will cost you customers in the future. More

Sal is friendly, professional, knowledgeable and courteous. He explains things clearly and completely. He is a great service representative courteous. He explains things clearly and completely. He is a great service representative More