Ferman BMW - Service Center

Helpful and friendly. Excellent technicians. They keep you informed and make the process smooth. I appreciate their handling challenges and they always follow up. Excellent technicians. They keep you informed and make the process smooth. I appreciate their handling challenges and they always follow up. More

Huge thanks to Willy for the best car buying experience that I've ever had! I've always found car buying to be a painful time suck, I was pleasantly surprised to have an enjoyable experience at Ferman BM that I've ever had! I've always found car buying to be a painful time suck, I was pleasantly surprised to have an enjoyable experience at Ferman BMW with Willy and team. Extremely knowledgeable, professional, friendly, and efficient. Overall, I got an excellent deal with exceptional service, would recommend 10/10. Thank you, Willy! More

The dealer performed a service involving my brakes and that went well. I needed new tires so they ordered those and installed them; however, the machine that did the alignment was down so I had to return that went well. I needed new tires so they ordered those and installed them; however, the machine that did the alignment was down so I had to return for that. I think the tires are great but two hours to put them on seemed like a long time. Overall, I was impressed with the service department. The main thing that annoyed me was the settings on my seat had been changed including the headrest and so I had to put them back and they still aren't as comfortable as original. More

As far as service calls go, this could not have been smoother. Clean facilities, attentive staff, reasonably priced work. Great all around. smoother. Clean facilities, attentive staff, reasonably priced work. Great all around. More

Easy communication via phone and text messages. Partial readily available. Friendly and courteous service Very satisfied Partial readily available. Friendly and courteous service Very satisfied More

We love our vehicle but had two trips back to the dealership for repairs within the first two months. That was not the dealerships fault but getting a replacement vehicle for each service event was f dealership for repairs within the first two months. That was not the dealerships fault but getting a replacement vehicle for each service event was frustrating. They gave us an Enterprise pick up truck for theThanksgiving holiday weekend. It was difficult to get a BMW during both service periods, which took many days. Communication with the service people was difficult. More

Ok It was very good and helpful for me, and the process was very convenient was very convenient More

Always professional great at finding cars that fit my needs. Helps me when I hv service issues needs. Helps me when I hv service issues More

The dealership and the staff are very pleasant and efficient and know their jobs. I always have a good experience when I bring my vehicle in for maintenance. efficient and know their jobs. I always have a good experience when I bring my vehicle in for maintenance. More