Ferman BMW - Service Center

Outstanding, customer focused BMW service Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along w Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along with the entire team did an outstanding job of taking in my 530 XI, thoroughly evaluating it and providing the necessary service on the air conditioning system. They effortlessly facilitated the appointment and communications with the extended warranty provider, arranged a loaner, and provided additional services which were beyond what I am accustomed to receiving at my home dealership in Chicago. One additional outstanding feature of this dealership is constant and effective communication via text messaging, a far more efficient way to transmit information than the usual system of voicemails and phone tag. On top of that, the physical dealership, waiting lounge and facilities are beautiful and literally every single person I communicated with at the dealership was extraordinarily courteous. Overall I was extremely satisfied with the efficiency and quality of service received and I will be happy to come back for my service and sales needs in the future. Thank you so much! More

The Best Dealership in the Region! I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of the issues pro-actively. Easy to schedule, always a sub vehicle available. Very satisfied; so much so two of by friends bought their cars from them. I rate Nick Hawk as an exceptional tech representative- very attentive, technically superior, proactive, available and polite! More

Very friendly staff!!! I've visited this dealer many times and it's always a great experience. Everyone is very friendly. Doug always keeps me updated while my car is in for I've visited this dealer many times and it's always a great experience. Everyone is very friendly. Doug always keeps me updated while my car is in for service. More

Amazing service visit Amazing employees! Douglas did everything he can for me and even waived a some costs! Great service and had great conversation with Douglas! He saw me Amazing employees! Douglas did everything he can for me and even waived a some costs! Great service and had great conversation with Douglas! He saw me grading papers and made sure to give me as a teacher and a customer of BMW the best service possible, Douglas did not charge me anything to change a few spark plugs and check whats going on with my a.c. fan. More

Great customer service My service advisor was James Whaley. He was very knowledgeable and very friendly. I was very happy with my visit and the service I received My service advisor was James Whaley. He was very knowledgeable and very friendly. I was very happy with my visit and the service I received More

Excellent service Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all f Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all fixed up. Got my car back like brand new More

Excellent experience Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happ Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happy Karl A is back. More

Convenient and trustworthy Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, she is trustworthy. More

Stellar As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right a As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right away with the routine service on my 2016 Clubman. Darlene made my experience quick, easy and painless. As soon as my car was done, which felt like no time at all, I came back to pick up my car which was spotless inside and out! Thanks Ferman Mini and Darlene for making this is best oil change experience of my life! 10/10 would recommend More