Ferman BMW - Service Center

This was a positive trip to your dealership, but..... You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much do You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much done to the car. I came in your dealership and after the car had been pulled back in the garage your service clown comes up and goes “ your the one that had the red convertible that was running so rough”. Funny that at that time I had driven that car 68,000 miles and it never missed a beat. Nobody came to me and said anything about running rough, let’s go out to the drive and I’ll show you. Only after it was in the garage where I couldn’t get to it or didn’t know what had been done to it before I got to it if I could have. This was a fraudulent deal from the get go. I originally brought it in because I had to have the car jump started and wanted to have them check the battery.. what a surprise I also needed a $500.00 battery too. The time before this one. I brought it in and told you service clown I wanted a price to have a flap back where the convertible top goes down. When the top is down the flap closes to keep junk from getting in where the mechanical parts for the top are. This clown tells me he needs $147.00 to find out what the problem is. I told him I just told him what the problem and what I wanted.” I need to check out the other side to see if it’s O.K.. I told him that side works fine. It opens when it’s supposed to and closes when it’s supposed to. That’s all it gets paid to do. It doesn’t sing,it doesn’t dance it just opens and closes and it does it fine. “ Well I still need $147.00 to check it out”.He told me that money would go towards repair cost if I wanted it fixed. $500.00- $1100.00. I ‘ve already got that lined up to be fixed in Tampa for $500.00. Of the service people I have worked Cesar screwed me out of $2600.00. Got no use for him at all. Steve the salesman.Ferman used to be reputable dealer. Customer service? That woman that answere your main switchboard could not be more arrogant if she tried. I would rather have my teeth pulled out than to,have to try to talk to her. Salesman Steve... crook. James Whaley, who I saw last time I was in the service dept. was great. More

Window tint The staff was helpful. I was able to get a ride to work and back to get my car. Thanks for being accommodating. Both drivers were very young however i The staff was helpful. I was able to get a ride to work and back to get my car. Thanks for being accommodating. Both drivers were very young however i was very pleased with the careful and caucus diving they demonstrated. More

Great service Everyone in the service center is very helpful and polite and do what they have to, to make sure the customer happy. Five star service Everyone in the service center is very helpful and polite and do what they have to, to make sure the customer happy. Five star service More

Blown away by AWESOME customer service experience!! Can’t express enough HOW appreciative we are for the EXCEPTIONAL customer service we’ve received at Forman Mini … especially from Marc Youngsma!! Than Can’t express enough HOW appreciative we are for the EXCEPTIONAL customer service we’ve received at Forman Mini … especially from Marc Youngsma!! Thank you!! More

Excellent Service! Cesar went above and beyond to ensure that my experience was excellent! I would highly recommend Ferman BMW! Cesar is a valuable asset to this deale Cesar went above and beyond to ensure that my experience was excellent! I would highly recommend Ferman BMW! Cesar is a valuable asset to this dealership. More

Service and tires Cesar was excellent, very professional. By far my best experience at BMW since the day I purchased the vehicle. It would of been nice if I had a loan Cesar was excellent, very professional. By far my best experience at BMW since the day I purchased the vehicle. It would of been nice if I had a loaner available as the service did take much longer than estimated by the scheduler. More

Great Customer Service I have always experienced great customer service at this dealership. The reception area is also comfortable and well stocked. Maintenance performed wa I have always experienced great customer service at this dealership. The reception area is also comfortable and well stocked. Maintenance performed was completed as promised. More

Took care of issue You took care of recall and oil change as well as wheel making a squeak noise. I received great service. My car was done as promised on time. You took care of recall and oil change as well as wheel making a squeak noise. I received great service. My car was done as promised on time. More

Great service! Every time I come in for work on my 2008 Mini, everyone makes sure that I am happy with the service and comfortable with the price! Every time I come in for work on my 2008 Mini, everyone makes sure that I am happy with the service and comfortable with the price! More

In and out, likely split 30k service, in @ 0800 out by 1000. No fuss no muss. I have been a Ferman Mini customer since 2003 and it has always been a pleasant experience. 30k service, in @ 0800 out by 1000. No fuss no muss. I have been a Ferman Mini customer since 2003 and it has always been a pleasant experience. More