Ferman BMW - Service Center

Great service The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I The shop was clean the service advisor kept me well informed during my stay. They were knowledgeable and helped me get my car fixed. I More

Brake replacement at Ferman BMW Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while t Nick did an excellent job coordinating the replacement of my front disc brakes, pads, rotors and sensors as well as arranging for a loaner car while the work was being done. . Very happy with the result. More

Air bag recall and oil change, all went well. The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! More

Exceptional Customer Service Working with Jaimie made my appt pleasurable. I took a loaner as well and that was good too. Very professional staff. Jaimie’s team person that tried Working with Jaimie made my appt pleasurable. I took a loaner as well and that was good too. Very professional staff. Jaimie’s team person that tried out my car for the vibration was also great. More

Scheduled service and two new tires Charles Drivas, was very pleasant and informative. I needed two new rear tires which were worn. They had cords showing on the tire. It was also close Charles Drivas, was very pleasant and informative. I needed two new rear tires which were worn. They had cords showing on the tire. It was also close to my scheduled maintenance which was preformed at the same appointment. More

Positive Experience Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up Professional service, comfortable amenities for waiting (including plenty of space to work remotely), and good work with a good result. That sums up my recent experience here. I would return or recommend it without hesitation. More

Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

Good & expensive Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was the less expensive item. Labor is about 4 times more expensive than part. More

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to be remedied, they returned within a week. Not sure why they failed to be fixed, but I had to return again to another dealership location to have my car issues resolved. More

Bmw genius visited me at my home for i3 tutorial The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the ca The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the car. Jimmy Whaley always “has time” for me even hen I arrive unannounced. He too is impressively professional. More