Ferman BMW - Service Center

Oil change This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. T This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. Thank you. More

Ferman BMW ROCKS!!!! My service rep Jamie Anise and her team do a FANTASTIC job whether it’s just egular maintenance or “Spa Day” for my 425i. I will definitely come back My service rep Jamie Anise and her team do a FANTASTIC job whether it’s just egular maintenance or “Spa Day” for my 425i. I will definitely come back !!!! More

Transmission leak was not fixed The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to compl The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to complete the fix. More

Great place Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very g Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very good work. More

satisfactory, not great The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there w The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there was a disappointment. My 2 year old Bmw (in warranty) pulls slightly to the left while driving. After check, I was recommended to change my 2 year old front tires as they appear to be slightly worn in the sides which could be a cause of the pull. I would have expected an alignment check atleast. Rather I was provided an estimate of new tire cost for replacement (though these tires are just 2 years old 25K miles and no significant signs of wear n tear) and an estimate for alignment as well. More

Wonderful The service team is efficient like clockwork. Friendly and professional. Jaime Annese is great! I also met the BMW tech Stevon and Mgr Kyle who e The service team is efficient like clockwork. Friendly and professional. Jaime Annese is great! I also met the BMW tech Stevon and Mgr Kyle who explained findings to me and we're very helpful. Great teamwork all around More

Great service Darlene was very friendly. We needed a loaner car and they got us one quickly. Service was completed in a timely manner. Service department waiting ar Darlene was very friendly. We needed a loaner car and they got us one quickly. Service was completed in a timely manner. Service department waiting area was very inviting. Overall great experience. More

BMW i3 Service Both Toby and Cesar provided class A service and both are highly recommended. All services were completed on time and their speed of communication is Both Toby and Cesar provided class A service and both are highly recommended. All services were completed on time and their speed of communication is fantastic. More

Excellent Customer Service Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. An Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. And personally made sure that my vehicle was as close to perfect as possible when I picked it up. I highly recommend Cesar as a service representative. More

Recommendation Darlene and Paul in the Mini Cooper service department, took wonderful care of me. I appreciate their help resolving a difficult situation involving Darlene and Paul in the Mini Cooper service department, took wonderful care of me. I appreciate their help resolving a difficult situation involving another dealership. More