Ferman BMW - Service Center

Great job : service techs. I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet More

Cesar provided Excellent service I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was re I came in without an appointment because of an emergency situation. Cesar got me right in and was even able to provide me with a loaner. My car was ready well before I expected. Cesar is the best customer service specialist at Ferman that I have encountered thus far. More

Great Customer Service! Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpf Every time we visit Ferman BMW we are treated like family. Everyone goes out of their way to help us and ask if we need anything. Sales staff is helpful and informative. Service staff was excellent as well. More

Excellent Service! Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. Marc Youngsman was great to deal with. The write-up was very quick and the service was top notch. I highly recommend Ferman Mini for sales or service. More

Great Service I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I I came in for an oil change, they thoroughly looked over my car and let me know what was needed. I didn’t feel pushed into service I didn’t want. I was told exactly what they were going to do and had the price upfront. Nice waiting lounge too. More

Seamless experience! Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready th Had recall service. Scheduling was easy. Drop-off was simple. Was given a beautiful loaner with all the latest bells and whistles. My car was ready the following day. Customer service was excellent! More

Oil Change and regular mx Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I' Professional, Communicative and Quick - everything I want from a Dealership Service Center and expect from BMW. Thanks for the great service work, I'll be back. More

Ferman BMW--the best! As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and what that meant in terms of my receiving a loaner car. Finally, my car was washed and vacuumed so it looked like new. Great experience. More

great service Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Every Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Everyone was professional and friendly.. Received a follow up email to make sure everything was done to my liking... which it was. Very pleased with Ferman BMW More

Brakes, brakes, brakes! The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit arou The service can’t be beat. Our 30,000 mile checkup was due and the Service Dept made sure we had a loser for several hrs so we didn’t have to sit around and wait. When we picked it up the car was washed and ready to go. Everyone is very professional and always ready to get the job done. More