Ferman BMW - Service Center

Purchased new tire with mounting Even though the service dept was busy, my car was done at a reasonable time. After leaving the dealership and driving 20 miles back home, my car’s s Even though the service dept was busy, my car was done at a reasonable time. After leaving the dealership and driving 20 miles back home, my car’s sensor was telling me air was escaping from the same tire. I had to do the drive all over again to the dealer. I shared my grievances with Darlene from service. She acted quickly to remedy the situation which turned out to be a faulty valve stem. More

Repair problem reported as failed DSC by car We own two minis, and only trust them to Ferman mini in palm harbor. The car diagnosed a failed Dynamic Stability Control module, but the car exhibite We own two minis, and only trust them to Ferman mini in palm harbor. The car diagnosed a failed Dynamic Stability Control module, but the car exhibited no alarms or weird behavior when we got it to service. The mechanics and staff were able to trace the problem to a power issue in the ignition system. They obtained a replacement part and had it installed in a reasonable period. Car runs like a champ. Our service advisor Marc youngsma was extremely helpful and courteous, answered our questions, and was able to translate our observations of the behavior to the mechanics. More

Professional Service with Integrity Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the te Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the technician took incredibly good care of me. They treated me like I was a valued customer and did a very thorough job explaining everything. Phil, the Used Car Manager, also gave me useful information on what to look for and fair pricing ranges. They didn't have the vehicle I was interest,ed in but I would highly recommend them for anyone looking for an honest deal and true professionalism. More

Service at MINI of Tampa Bay Marc was exceptional with getting my car in and out on time. As always very satisfied with the service I receive at MINI of Tampa Bay! Marc was exceptional with getting my car in and out on time. As always very satisfied with the service I receive at MINI of Tampa Bay! More

Amazing service We have had Cesar as our service advisor. Extremely professional, knowledgeable, and great with communication. Could not be more satisfied. If th We have had Cesar as our service advisor. Extremely professional, knowledgeable, and great with communication. Could not be more satisfied. If the problem came back or a related issue arose the service center was quick to respond and resolve the issue. More

Responsive, diligent , extra effort Had a noise coming from AC that was intermittent. Crew did a great job finding and fixing the problem . Jim the service rep was easy to work with Had a noise coming from AC that was intermittent. Crew did a great job finding and fixing the problem . Jim the service rep was easy to work with More

Thank You! As Always, This Service Department was; Friendly, Courteous, Respectful, Professional and Trustworthy. Kept me Updated on the progress of my service As Always, This Service Department was; Friendly, Courteous, Respectful, Professional and Trustworthy. Kept me Updated on the progress of my service.... Once Again... Thank You!! More

Service appt Excellent service as always. Jamie Annese always keeps me current with the status of the car and answers any questions or concerns I have with my car. Excellent service as always. Jamie Annese always keeps me current with the status of the car and answers any questions or concerns I have with my car. More

Best experience at a service center. Jamie was assisting me as well as Dan Macdonald they were so professional, kind and helpful. I have never had such wonderful service at a dealership s Jamie was assisting me as well as Dan Macdonald they were so professional, kind and helpful. I have never had such wonderful service at a dealership service center! I am so glad I chose Ferman they really go above and beyond. More

Amazing service that really saved me. I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs I really can’t say enough good things about Jaime and the whole staff at Ferman. I was recently spending a night out of town in Clearwater about 3 hrs away from my house when my car started to act up. It was very obvious I was not going to be able to drive it home, or much farther at all, the way it was running, and it was 8pm on a Friday night so I wasn’t in a great situation. I was able to make it to my hotel for the night and called Ferman BMW Saturday morning but realistically I wasn’t expecting much because of such short notice and it being a Saturday. I left a message on the voicemail for the service dept and that’s when things started to work out. Jaimie not only called me back within 20 minutes, she told me to come on up right then and got me in a rental car within the hour so I could get back home to Fort Myers. When I picked my car up on Monday they had fixed everything and cleaned it up a little more then usual as well. If I lived a little closer I’d drive the extra distance in the future just because of how great the service was but 3 hrs is a lil too far. Haha. 10/10 service in every possible way, 2 huge thumbs up!!! More