Ferman BMW - Service Center

Thank you Paul There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his custome There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his customers. He goes above and beyond and make she want to buy a car from the dealership. He keeps open communication and sharing all issues have been resolved. I found Aileen to handle our issue in a very condescending and demeaning manner More

I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More

Servicing my BMW I ve always have had good experience with Jamie Annese. Always friendly and willing to help ready to offer suggestions. she is a good asset for BMW I ve always have had good experience with Jamie Annese. Always friendly and willing to help ready to offer suggestions. she is a good asset for BMW More

Satisfied customer The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around tim The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around time was quick. Stone, thanks for coordinating this appointment and also driving to Tampa to deliver my updated contract! I appreciate you all accommodating my hectic schedule last week. More

Very friendly and knowledgeable Service department are very up front and knowledgeable of all services . Thank you for all your help as well as your parts department with there quote Service department are very up front and knowledgeable of all services . Thank you for all your help as well as your parts department with there quotes on parts . More

Excellent service Excellent sales I bought 2 Minis in 3 months and would do it again. If your looking for a Mini get it here! Darlene King very professional. service Excellent sales I bought 2 Minis in 3 months and would do it again. If your looking for a Mini get it here! Darlene King very professional. More

2012 X5 BMW Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . Jamie took care of me a soon as I got into the dealership everything went smooth and well I would highly recommend the service department at BMW . More

Service is okay. This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gav This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gave this 2 stars due to the lack of unavailable loaners for service, extensive rules on loaners which I did not experience at other BMW dealerships. I also noticed they do not give a loaner equivalent to the value of your car, which is what I was typically used to. The service itself that I received I woud say is average. I was told the car was driven and there was no alignment issue noticed from driving and that they would need to put it on the alignment machine to see if it truly has an alignment issue. I was used to a dealer straight up putting the car on the machine to evaluate the issue directly and show me proof of a computer document showing alignment numbers and balances. I guess here they won't check unless you decide to pay for an alignment. The car is still in original mfg warranty and I found the level of service offered to be a bit displeasing. I would not blame this on the employees, rather on the tactics of the dealership. The car is supposed to operate within mfg spec at least until the mfg warranty expires. What is very demeaning to me is that various dealerships i have been to are unable to detect the issue and they will drag you along until warranty expires so that it is no longer their concern. More

Quick oil change/service Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reaso Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reasonable time and the car was washed before returned to me, thanks! More

Oil change Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that wi Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that will read it for free or I can buy a reader for $39-$79. I have bought one before. More